Downtime Assassin Reviews

Dream Machine 2026.03.29

     

Fantastic, prompt service by the whole team here from reception to the contact that helps.

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Reply from Downtime Assassin 2026.04.01

Thank you! We put a lot of effort into making sure every touchpoint is responsive and helpful, so it's great to know that comes through. Appreciate you taking the time to leave a review!

Rob Willcocks 2026.03.24

     

Cam and his team have been of great value and assistance to SVG Construction in relation to understanding our IT requirements and challenges. Looking forward to working more with the Downtime Assassin in the future.

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Reply from Downtime Assassin 2026.04.01

Thanks Rob! Always enjoy coming in and meeting with the SVG crew. Plenty more we can do together — appreciate the kind words!

Jason Brash 2026.03.23

     

Great Customer support. They have always helped me solve my IT-related problems in the office. I always receive same-day support, and they make themselves available to help me at a time that's convenient. Wouldn't think about going anywhere else.

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Reply from Downtime Assassin 2026.04.01

Thanks Jason! That last line means a lot — after all the years working together, hearing that from someone at Mapel Building carries real weight. We know how busy things get on the commercial construction side so making sure support fits around your schedule will always be a priority for us.

Stephen Dolan 2026.03.20

     

Working with Downtime Assassin has been a game changer for our business. What we value most is their reliability and proactive approach, they don’t just fix issues, they prevent them. Their responsiveness, attention to detail, and commitment to keeping everything running smoothly has saved us both time and money. Highly recommend to anyone serious about minimising downtime and maximising productivity.

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Reply from Downtime Assassin 2026.04.01

Thanks Stephen! Minimising downtime and maximising productivity — that's literally our mission, so it's great to know we're delivering on it for Master Floors. Appreciate the kind words!

Alan Raines 2026.03.19

     

Downtime Assassin has been assisting Raines Resources in our expansion program. The staff are friendly, approachable and professional. I would highly recommend Downtime assassin for companies that are looking for a prompt resolution to their IT issues.

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Reply from Downtime Assassin 2026.04.01

Thanks Alan! It's been a privilege being part of the Raines Resources journey from the early days right through to the expansion you're in now. Watching the business grow and making sure the IT keeps pace has been really rewarding. Appreciate the kind words!

Chris Johnson 2026.03.18

     

I have interacted with Downtime in relation to a shared client. My experience with them was very good, they were profession in collaboration with the client's issue, and resolved efficiently. They are my clients preferred support group. From that experience I am sure they will offer great support to all that require their services

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Reply from Downtime Assassin 2026.04.01

Thanks so much Chris! We pride ourselves on being easy to work with — whether it's directly with our clients or alongside their other providers. Appreciate the kind words.

Megan Cooper 2026.03.17

     

Great customer service and very professional

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Reply from Downtime Assassin 2026.04.01

Thanks so much Megan! Always a pleasure working with the Raines Resources crew.

Tom Frood 2026.03.17

     

Downtime assassin have provided a great service, they provide a service that recognizes your business needs - not just a generic offering. They are available, diligent and prompt in addressing issues. Highly recommend them.

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Reply from Downtime Assassin 2026.04.01

Thank you very much Tom! Bright Energy Investments has been a long standing client, we appreciate your partnership. We do make it a point to understand our client's business so each of our recommendations will make a real difference to how your team works day-to-day. It's great to know that comes through!

Benji Livingston 2026.03.17

     

Great Company with awesome people. Can always rely on them :)

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Reply from Downtime Assassin 2026.03.26

Thank you Benji. Great to be working with Kaseya and all the wonderful products!

Jathu Ran 2026.03.17

     

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Reply from Downtime Assassin 2026.03.26

Thank you very much for the positive feedback Jathu!

Gavin Smith 2026.03.17

     

Prompt, efficient service - our business would not survive without them !

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Reply from Downtime Assassin 2026.03.26

Really appreciate the positive feedback Gavin! It's a pleasure working with you and the team at Smith Shearer.

Karli Davies 2026.03.17

     

The team at Downtime Assassins are continually helping our team with all our IT needs. They are always quick and helpful, and when you're still struggling they will always jump on a zoom call to resolve the problem. IT is great until it isn't, that's when you need Downtime Assassins.

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Reply from Downtime Assassin 2026.03.26

Thank you very much Karli! We are glad we can help you promptly and assist you and the team at Motivate Property.

Rob Bluntish 2026.03.17

     

I've worked with Cam and his team at Downtime Assassins on many projects for close to 15 years. The projects range from data cabling of offices to installing fibre networks. On each collaboration Downtime Assassins have provided us with a clear scope of works that has allowed us to deliver our services on time and on budget for their clients. I look forward to continuing our relationship with Downtime Assassins well into the future.

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Reply from Downtime Assassin 2026.03.26

Thanks very much Rob. The feeling is mutual! You have provided an excellent service to our clients every single time.

Stewart Sant 2026.03.17

     

The team at Downtime Assassin have helped me enormously with everything computer-related and have taken a huge amount of stress off my plate. From dealing with a hacking incident and helping us secure and shut things down quickly, through to onboarding new staff with email addresses and access, they’ve genuinely made my life a lot easier. They’re fast, responsive, and great to deal with — I highly recommend them!

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Reply from Downtime Assassin 2026.03.26

So glad we have made such a positive impact Stewart, really appreciate the feedback!

Alan Clarke 2026.03.17

     

As a business owner based in rural WA, reliable service and support from metro based providers is often found wanting. Downtime Assassin is an exception to this and definitely delivers swift and comprehensive results. The professional team are always a pleasure to deal and I'd recommend their IT services without hesitation - Alan, Bluewater Pool Solutions.

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Reply from Downtime Assassin 2026.03.26

Thanks very much for the excellent feedback Alan. We're happy the experience has been a pleasure for you. We love working with Bluewater Pool Solutions!

Kristin Back 2026.03.17

     

As the General Manager of Mapel Building, we have been long term clients of Downtime Assassin and we cant be more pleased. I have had recent issues with my own computer and they have been great in sourcing the issue and finding a solution. Mapel Building use and recommend the Downtime Assassin team!!

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Reply from Downtime Assassin 2026.03.26

Thank you very much for the excellent feedback Kristin! Yourself and the team are fantastic to deal with and we really appreciate the long standing partnership we have.

SurfCom SLSWA 2026.03.17

     

We have been using the services of Downtime Assassin for the past few months and it has really streamlined any issues we have had. We always receive great service and the issues are dealt with quickly.

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Reply from Downtime Assassin 2026.03.26

Thank you very much for the positive feedback. We really enjoy working with Surf Lifesaving WA!

Lachlan Olive 2026.03.17

     

Great service from Down Time Assassin always reliable and quick to respond. Kris is incredibly helpful and easy to deal with, making every interaction smooth and efficient. Highly recommend for responsive and professional IT support.

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Reply from Downtime Assassin 2026.03.26

Really appreciate the review Lachlan. We are proud to support yourself and the team at Surf Lifesaving WA. We've passed on the great feedback to Kris.

jason matthew 2026.03.17

     

I have had to use Downtime Assassins several times over the past few months to help me with a variety of issues. They have always been prompt and very polite, guiding me through solutions or offering an immediate fix. I would particularly like to thank Mckay Stevenson, who has dealt with most of my issues and has always been extremely pleasant and professional. I would recommend their services

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Reply from Downtime Assassin 2026.03.26

Thank you very much for the review Jason, it is much appreciated. We are happy it has been a great experience for you. Compliments have been passed on to Mckay.

Hayley noonan 2026.03.17

     

I had an excellent experience with Down Time Assassin. Their level of professionalism and technical expertise really stood out from the start. The team is incredibly knowledgeable and responsive, taking the time to clearly explain solutions without any confusing. They quickly diagnosed and resolved my IT issues, and everything has been running smoothly ever since. It’s obvious they genuinely care about delivering reliable, long-term solutions rather than just quick fixes. What impressed me most was their attention to detail and commitment to customer service. They were prompt, efficient, and made the whole process stress-free, which is exactly what you want when dealing with IT problems. The owner’s are amazing people and the team is incredible I’d highly recommend Down Time Assassin to anyone looking for dependable IT support or services. Easily a 5-star experience I’ll definitely keep using them!

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Reply from Downtime Assassin 2026.03.24

Great review, thanks for taking the time Hayley!