Denver Foundation Solutions Reviews

Thank you for your feedback. We take customer concerns seriously and appreciate the opportunity to address them.
This project was completed as part of a real estate transaction, and we’ve had the privilege of working with this particular agent for over 10 years, delivering high-quality work and customer value with no issues. We did not have direct contact with the customer until the work began, but throughout the project, our project manager was the primary point of contact for any questions or concerns regarding the scope of work.
Structural projects are highly specialized, and it’s normal for customers to have questions about the process. Our project manager is always available to provide explanations and clarifications, ensuring that all parties are aligned on the project’s details. The only concern raised by the customer during construction was a door being left unlocked one evening, which we addressed; the customer later agreed that DFS did not have access to the upstairs and could not have left the door unlocked.
Regarding the furnace removal, it was necessary for access as part of the project and was included in the bid. The home was vacant and undergoing renovation at the time. While utilities are typically the homeowner or remodeling contractor’s responsibility, DFS took care of the utilities related to our scope of work. The furnace and hot water heater were reinstalled as planned, with no issues.
When structural work is done, cosmetic cracks can sometimes occur, which was explicitly noted in the bid. We also want to clarify that the retaining walls were supported by a buried footing under the wall as per the bid. Voids between soils may exist, but they are not a structural concern. The landscape gravel in the crawl space was a new gray granite, commonly reused by customers. If the customer had preferred it removed, we would have been happy to do so upon request.
Our crews are instructed to bag trash and perform a thorough final cleanup. If there was any debris left after construction, it could have been from prior work on the property. Again, a quick communication to the Project Manager would have allowed us to resolve the issue promptly.
Lastly, regarding the extra soils removed from the crawl space, this is typically spread within the existing crawl space unless the customer requests it be hauled away for an additional fee. If this had been communicated to us during construction, we could have resolved it immediately.
Our Project Manager’s role is to be available to address customer questions or concerns throughout the project, and we regret that we were not given the chance to address these issues during construction. We value our ongoing relationship with this Realtor and regret that we missed the opportunity to provide additional customer service beyond the scope of the work.
DFS stands by the quality of our work in Denver, with over 12 years of experience, and we remain committed to delivering exceptional service to homeowners, buyers, sellers, investors, and real estate agents.

Sorry, If you never received a call back from us but it is probably becasue you never left a return phone number or message to call you back. We do our best to return all calls that have a message left on the answering machine.

Thank you Elisa for the rave review. We are happy when our customers are satisfied with our work. We take pride in keeping our customer happy and satisfied.

Thank you so much for the great review. We are glad to be working with you and glad you are satisfied with our services.

Thank you for taking time from you day for the excellent review. We value your input and your support for the little guy.

Thank you so much for the great review. We greatly appreciate all of our customers and treat them like one of the family. We are happy you were satisfied with your work.

Thank you for your kind words and great review. We are really happy you were satisfied with your work and look forward to future projects.

Ms. Austin’s original repair plan included helical piers to stabilize the front corner of the home.
After the contract was accepted, the Structural Engineer performed a site visit of finalized the
design. He removed some exterior stucco to view the area of repair and discovered the
foundation wall was deteriorated and could not be repaired as originally determined. The
Engineer redesigned the scope to rebuild the front corner. DFS had a discussion with the
homeowner to detail change of scope ordered by the Engineer and new Engineering design
was supplied.
This change of scope costs more to complete but DFS kept the price the same in
consideration of the customer’s budget.
There was also additional work discovered under the main floor of the area when demo was
completed for the repair, also ordered by the Engineer. This additional work was also not
charged to the customer. The completed work by DFS was designed, inspected and
conformed in writing from the Structural Engineer.
There had to be a discussion with Ms Austin regarding soliciting additional work from our
Employees not included in the original scope. This was the customer’s attempt at getting
additional work “on the side” for a cheaper price. This first happened with the concrete crew,
where the customer paid our employee on the side for extra work, which was previously bid by
DFS. It was explained that this additional not contracted work is not insured or warranted and
not permissible.
The final piece of the contracted work was tuck pointing and rebuilding of some brick which
was in our scope. This is the customer’s reference to “a hole in my house”. When the DFS
employee arrived for that work, Ms Austin again tried to solicit extra work paid on the side from
him. The employee also notified our office as this is not permissible. This was the reason for
the termination of the remaining work contained in the contract. This remaining work was not
completed and removed from the invoice.
In reference to the brick planter being cracked, we have photos from the original evaluation
which shows the crack present. The soffit was not in the area of our work.
In regards to the angle steel ordered by the Structural Engineer, very seldom is a structural
repair aesthetically pleasing. DFS offered to stucco the steel when the tuck pointing was
completed to get it to blend in with the home better, for no extra charge. This steel in on the
side, between the houses and not visible from the street.
The repair is structurally adequate for the home with a major change of scope, not charged to
the customer, designed and approved by the Structural Engineer.
DFS appreciates customers choosing us for their structural repair and customer service is our
number one priority. We adhere to the Engineer’s design and perform that work accordingly.