Compassionate Care Pet Aquamation Inc Reviews

My wife and I are very thankful of the whole team at Compassionate Care and especially Mr. Jim who facilitated the whole process. Everyone was so helpful and accommodated us the same day our beloved Lucy departed. They went above and beyond with everything, and fulfilled all of our requests without question. Their professionalism, and care towards our Lucy made us feel a bit better especially at a difficult time like that. Even though the facility is in Oceanside and might feel far for someone coming from the five boroughs, it is worth every second of the drive. It is one last gift you can give to your beloved ones before going to their next journey.

Thank you for the service you provide.

They contacted me when my girl was going to be coming home. Very much appreciated. Thank you

Thank you everyone at Compassionate Care, just like the name the staff and team involved are all compassionate soft spoken and thoughtful.

I knew my Charlie was at the end of life and I began researching options for when that day came and it was sooner than I thought, I unfortunately was away when it happened and my mom was taking care of her, I was so happy I remembered reading their website and information and was able to give them a call the day it happened. Alan answered and walked me through the whole process and was able to get her picked up right away. The communication, the process the straightforward pricing EVERYTHING I tell you was amazing and the service made me feel so happy and grateful. They even sent information for grief counseling.
I can’t say thank you enough, 5 stars aren’t enough.
Thank you everyone. Truly! Highly recommended.

Phenomenal staff and excellent service. They were available for me on the weekend and were extremely kind. I found peace knowing my pet was being taken good care of here.

I absolutely cannot say enough good things about this place. From the staff, to the communication, to the compassion- this place lives and breathes care. Eco friendly, as easy on the pet owner as it can be, and just the nicest humans- when you find yourself in a horrible situation like losing a beloved pet- it is so comforting to have a safe, "easy", and helpful solution like Compassionate Care Pet Aquamation. Thank you for all you have done.

I encountered Compasdionate Care by accident. But I'm so glad I did!
My initial telephone contact was to find a pet cremation service near my Freeport home. My Mother's beloved Mini Pin, Delta, had just passed at home at the age of 15. She had been Mom's companion for 10 years.
When I met Jim, a met a man who epitomizes Compassion. His manner was caring and put me at ease. He carefully described Aquamation and discussed its comparison to cremation. IHe provided a brochure that illustrated the process. I decided right there, that this was the right thing to do for Delta.
I have 2 Golden Retrevers and a cat. I will definitely use Aquamation again when their time comes.

My first cat passed away at night on Saturday August 19th, 2023, I called Compassionate Care right away. They answered the phone very fast and made an appointment to pick up my cat in the Sunday morning. People are very care and kind, telling me I can get my cat home in a week. I feel very sad for my cat passed away but very thankful for their service.

My the other beloved 14 years old cat passed away at 6 am on Christmas morning 2024. I took her back home from the VEG, and contacted Alan right away around 7:30am. I was worried because it's the holiday day. However, Alan answered me very fast said they could send someone to pick up my cat in 2 hours. The day I was very sad, tired and worried, but the company just took care of my cat very kindly and didn't let her wait for too long. Around a week, I got my cat back. Just wanna say so many thanks to the people who works in this company taking care of our beloved pets. Thanks for the kindness and great service.

I could write a novel longer than War & Peace and not have enough pages to describe the services provided by Compassionate Care Pet Aquamation. My Mahvelous Mahvin died, at home, New Year Day early morning and a Google search let me to Alan who answered tthe phone who led me to Jim who drove into NYC to pick up Mahvin and rescue me. Jim called me from the Triborough Bridge and talked to me until he arrived at my building and got in the elevator. Compassionate is not a big enough word, the word for their service is not in the dictionary. Mahvin LOVED water, hopped in the shower, drank from the faucet and pawed at his fountain so how fitting that his end would be water. I will tell everyone I know how wonderful they are and Eco-friendly in a time of climate chaos, Mahvin contributed to the solution. He took his final car ride home today and I am not sad. I am grateful for our 15 years together and doubly grateful for Compassionate Care Aquamation.

Such wonderful and empathetic service myself and my family received while dealing with such grief of losing a very important member of our family, our Bleú. Now with the Lord in Dog Glory 🥹❤️ Thank you so much for your kind and caring words, helping us to understand the whole process and treating our Bleú after passing with respect, love, and care. I honestly am so happy that I decided to go with this company for pet aquamation, I also love my hand carved wooden boxed urn.

We found Compasionate Care when we unexpectedly lost our fur baby Ivan. Two years later we were very happy to know we could turn to them again for their care and detail. The folks are wonderful. The urns are beautiful. The process is better than cremation. Highly highly recommend and am grateful for their help and support.

Very good and understanding people

I was originally going to leave a good review after the initial interactions prior to picking up my dog's ashes, but I encountered several disappointing issues when picking up so now here I am. I'm going to do a breakdown since theres a character limit.
Pros: Service/staff/owner interactions were respectful and nice. You get to speak with the owner, Alan, directly. Almost as if he's on call 24/7.
Cons:
1. Website could include more details on the process on what to do after your pet passes as opposed to all the links just leading to the phone number to call.
2. The pick up and payment form does not have a section to add comments or specifications on what was discussed. So you just have to take their word for it if you wanted a particular thing done. I had my own urns so I stated I would not have need for theirs, and requested 2 separate bags of ashes. Alan said it can be done. My family member wanted to add on a paw imprint the next day, so I call back to make sure to add that on, reiterate the 2 bags of ashes, and make sure that their own urn is removed from the total or just swapped with the paw imprint. Alan assured me he'd written it down.
3. Their website store can only be seen after completion of the processing form, but no option for paw imprint there.
4. They messed up, big time. I went out of my way to go pick it up in person, and of course; my dog's ashes are in a wooden box. The ashes are in 1 bag. And theres no paw imprint.

Literally everything I wanted was not done. Granted the ashes, were split afterwards by the nice gentleman working there. But it was just the fact I went out of my way taking 3 trains, it was freezing out, I'm carrying luggage, I was hoping to catch the next train out which I missed because of the mistakes. I haven't even fully processed my dog's death yet because I had to go to work the night she died. And now this moment in time, standing in that office, one disappointment after the next, is essentially a core memory.

Like I said, they're nice. Alan made sure to call me and refund the unneeded urn/box. But for obvious reasons, I can't use this place again. And as a suggestion, if the form was updated to include comments or additional options, it may have prevented such a huge oversight. This business has potential, but its still running in an old-school way. Best of luck to you.

Thank you Allan for a helping my family and I in this difficult time. I will be recommending to my friends and family. I also purchased a fertilizer that I used on my new plant. Tiger will live in forever.

In a very difficult time they were very kind compassionate and patient with me. Thank you

Can't say enough good things about this company and how much they help their customers through tough times!

Compassionate Care Pet Aquamation was there for us when our boy Sparky 15 1/2 years old passed away. Alan and the staffs make us feel at ease when making the hardest decisions. I had a great experience and highly recommend this place.
Thanks to Alan, Jim and staffs at Compassionate Care Pet Aquamation!

An experience that I would recommend to anyone despite not wishing it on anyone.. On a horrible Monday morning, we woke up to our 2 1/2 year old cat Obie passed on the living room floor. He wasn’t sick, we had no warning, just fine one minute and gone the next. We were in hysterics up until shock. Necropsy’s are extremely expensive, and so we knew we just needed to have his remains handled. Some people have pets just to have them, and others have animals that are truly part of the family and with this loss leaves a hole. We called our vet, we called crematoriums, it all felt so transactional and we felt that even after death, Obie deserved the best. We spoke with Allan over the phone and he was extremely compassionate and understanding, spoke to us with empathy and explained aquamation as we never heard about it before. We loved that Obie wouldn’t be burned, and that he would be handled with care and we felt we could trust Allan. We realized he was over an hour farther then the places we called and even despite the convenience of pick up/drop off provided by crematories (all with no facility in house as I now know) we knew that Obie deserved nothing less then Compassionate Care. After arrival, we were warmly welcomed by the entire staff. Allan was just as comforting in person and validated our racing emotions, Jim gave us a tour of the facility and walked us through the process step by step, also extremely validating, and Chrissy was kind to us who handles the remains afterward. I feel like this would have been a much worse experience with a harder emotional overcoming had we not gone to them. They were professional, kind, and HUMAN about our feline baby boy. Allan even stayed later since we ran into traffic to pick him up, and stood kind and empathetic the whole way. They all shared their experiences and we’re extremely grateful for their care, with Obie as well as with us. It’s a service that I will continue to recommend to my family and loved ones for years to come now that I’m educated on it, and I will specifically recommend Compassionate Care Per Aquamation due to the care provided by Allan and Jim. Thank you guys from the bottom of our hearts 💔❤️

Compassionate Care has truly helped my family. I tried to contact many other services after hours. Not only did they not answer but they didn’t even return my calls! Compassionate Care was there for us. They helped us through an incredibly difficult time exacerbated by difficult interpersonal relationships. They are wonderful people providing a fantastic service. Thank you Compassionate Care for all you do!

After dealing with my first pet death and the most immediate death that happened to me, I'm glad that they handled my boy bunny Gilgamesh. They picked him up the day he passed away and since he was in a blanket they even remembered to mark it down to give back. They were fully transparent of the timing and let me know via phone when he was available for pickup. I personally opted to go by public transit (subway and LIRR) so be aware they can only do pick ups from 10 AM - 4 PM from Monday to Friday otherwise shipping delivery is ~$60 and drop off is ~$70. The urn they gave was beautiful and the vet that picked him up who I met again at pickup when I went was so kind and sweet. Out of all the pet cremation options they were the most affordable and gave great service overall!