Long overdue review. I was referred to C&B appx. month earlier than arriving but wanted to try to grunt through the pain (frozen shoulder) until I couldn't any longer. Sydney Hua was my initial PT and evaluator. Sydney was smart, to the point, asked pertinent questions, and explained everything in detail. After the first treatment with Sydney, I felt immediate relief and committed to the tremendous inconvenience of attending PT first three times a week, then two times a week. I truly wonder who is able to commit that amount of time to PT and I noticed a lot of students and elderly folks; not a lot of people who looked like they were rushing over from work like me. I guess my reluctance in attending and committing to PT is the reason the pain got to where it was, but work, family, all the pressing commitments made it difficult to get to Brea every time. I can say with total confidence, however, that the PT treatments with Sydney helped; she was very clear each session, no baloney/fake opinions on the issues, she didn't overstate things, and was efficient and smart. I had a lot of questions. She answered each one patiently. I felt very comfortable being in her care and each session, she followed up on my exercises, was gently encouraging when I admitted my exercise failings, provided an expected timeline, and I felt she was professionally committed to my improvement longitudinally due to her reference to our prior conversations. I wasn't a file to her; I was a patient and she wanted to see improvement. My advice to you: go with Sydney or at least have continuity with the same PT throughout your treatment. I have to admit, there were slight irritations having to do with bookings, billing throughout the course of treatment, nothing having to do with my treatment -- all surrounding irksome administrative issues, but overall, still five star because my shoulder improved. The negatives: it seems like C&B is some sort of PT juggernaut in the OC (all the buildings with their names on them) and Sydney hasn't been with them for very long. I gather that there's quite a bit of turnaround here. After the first evaluation, I tried to book every appointment thereafter with Sydney and "Danielle" seemed exceedingly put out by this request. Danielle fought with me a little on it and said that "there are other PT's available" several times. Booking subsequent appointments with Sydney was arduous and felt like a battle with Danielle at the front desk. I did book with a couple of other PT's and they were friendly enough, but I felt the most improvement with Sydney. When I responded to their customer survey soliciting information, I got zero response. So, they asked for feedback, received it, and didn't respond. "Taylor," however, was an exceptional pro, super smart, efficient, got my appointments booked lickety-split after I gave her the parameters (after 5:20 p.m., etc). After filling out all the paperwork dutifully for the first eval, including signing all the releases for email communications, bookings for appointments were done via the individuals at the front and then they transitioned to an ipad check in which was again, cumbersome, and actually surprisingly inefficient and impersonal. After billing me for each session the first month, they let me know they over-billed me and gave me credits for almost a month of sessions thereafter. Then, all of a sudden, they told me I had a past due bill and said it was for prior sessions so I started paying again. These irksome inconveniences don't outweigh the benefit of the PT sessions, it's not a spa and I don't expect that level of service but...PT is personal, repeated, and requires trust. I trusted Sydney (and Tayor). C&B's moves towards administrative "efficiency," fraught with errors and billing missteps, detracts from the personal, trustworthy relationship I had with Sydney. So, the bottom line is overall, there are very friendly people at C&B. Some are committed in a professional, longitudinal way to your better health -- find yourself those people.