Ottawa Deck and Rail Reviews

Ottawa Deck and Rail Reviews

5.0

Excellent - based on 215 reviews

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Reviews (215)
John Podgorski
John Podgorski
2023-12-21
Staff was very flexible with several changes before the work began. I appreciated that patience and flexibility. Their contractor, Alan, was excellent. Arrived on time, got right to work, consulted as work progressed, perfectly installed.Professional. Highly recommended.
Nhan Nguyen
Nhan Nguyen
2023-12-12
Reply from Ottawa Deck and Rail 2023-12-12
Thanks Nhan
Laura Banducci
Laura Banducci
2023-12-08
We did a deck railing with a black railing and frosted privacy glass. Kyle was extremely helpful in talking us through design details and helping us select the right products. We decided to do the installation ourselves and he was also very help with tips and tricks to make it go smoothly. We are very please with our railing.
Reply from Ottawa Deck and Rail 2023-12-13
Thank you for taking the time to share your experience with us. We're thrilled to hear that you are very pleased with your new deck railing featuring black railing and frosted privacy glass. It's great to know that Kyle was able to assist you effectively in the design process and product selection, as well as provide valuable tips and tricks for your DIY installation. Our team prides itself on offering not just high-quality products but also helpful and knowledgeable service to ensure our customers feel confident and satisfied with their projects. We're delighted that everything went smoothly and that you're happy with the outcome. Should you need any further assistance or advice, or if you have another project in mind, please don't hesitate to reach out. We are always here to help!
H H
H H
2023-11-09
Positive
Professionalism
Quality
Responsiveness
Value
My backyard railing was installed within 24 hours of signing the contract, thanks to Kyle. The final product looks very beautiful, solid, very well built and installed, and impressive, thanks to the meticulous and professional installer, Greg. I do strongly recommend Ottawa Deck and Railing for any railing project of any type and size.
Reply from Ottawa Deck and Rail 2023-09-17
Kyle and Greg are a fantastic part of our team, and we're delighted to know you're impressed with the final product. Your strong recommendation means a lot to us!
Paul R
Paul R
2023-11-08
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Highly recommend this business, we had them install a railing and everything was exceptional: the service, the product, the installation and their professionalism. Would certainly recommend.
Reply from Ottawa Deck and Rail 2023-12-13
Hi Paul - Thank you for the kind words regarding our service, product, installation and overall professionalism! We hope you have a tremendous rest of 2023 and thank you again in advance for choosing our small business for your project.
Ryan Jarratt
Ryan Jarratt
2023-10-17
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Top notch work done by Mytch! A big thank you for working through the August heat and installing our amazing railing and child safety gate. Full attention to detail, with flawless installation- thank you!
Reply from Ottawa Deck and Rail 2023-12-13
Hi Ryan, Thank you so much for the great review! - We appreciate the feedback in regards to the attention to detail and flawless installation by our team. Thanks again Ryan!
Chen Xu
Chen Xu
2023-10-02
Positive
Professionalism
Quality
Responsiveness
Value
100% recommend Ottawa Deck and Rail for any of your project! Just one email with the draw and you got professional estimates, all stuffs are ready when pickup, great customer service, detailed installation guide (I did it myself but they have installation service at a resonable cost as well). Kyle arranged everything smoothly. I even didn't mention the incredible price, $1,xxx lower than Hxxx Dxxxx/Rxxx with the same quality.
Reply from Ottawa Deck and Rail 2023-12-13
Hi Chen, Thank you so much for your great feedback! We appreciate the kind words and the prompt arrangement that Kyle made throughout the entire process. We’re delighted to have been part of your project and are here for any future needs you might have. Thank you once again for choosing Ottawa Deck and Rail and for sharing your experience.
Francois Fortier
Francois Fortier
2023-09-18
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Excellent experience from start to finish with Ottawa Deck And Rail....superior quality and customer service.The instaler Alan Michaud was friendly and very experienced and he did a great job installing the picket railings for my front porch.Beautiful craftmanship.The front of my house looks spectacular.If anybody needs railings of any kind for any project these are the guys to call.A big Thank you Ottawa Deck and Rails.
Reply from Ottawa Deck and Rail 2023-12-13
Thank you so much for taking the time to leave such a wonderful review of your experience with Ottawa Deck And Rail. We are absolutely delighted to hear that you found both the quality of our products and our customer service to be superior. Thank you for your business and your enthusiastic endorsement. If you or anyone you know needs railings in the future, we'd be more than happy to help.
Adam Sooley
Adam Sooley
2023-09-18
Positive
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Responsiveness
Value
I spend months looking to find the right rails for the small deck I built to replace the one the previous owner built and left. I am overly pleased at how the look, feel, quality and price of these rails turned out from Ottawa Deck and Rail. The installer during the day was on time, courteous and asked my opinion a couple of time for my preference on a couple of items. I would HIGHLY recommend them for any of your railing (and deck) needs.
Reply from Ottawa Deck and Rail 2023-12-13
Thank you very much for your glowing review and your high recommendation of Ottawa Deck and Rail. We are extremely pleased to hear that you are overly satisfied with the look, feel, quality, and price of the rails we provided for your railing project. Your feedback is invaluable to us, and we are delighted that we could contribute to the success of your deck replacement project. Should you have any future needs or know someone who does, please don't hesitate to reach out. We're here to help with any railing or decking projects, and we look forward to the opportunity to provide another excellent service.
Christopher P Dufault
Christopher P Dufault
2023-09-13
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Ottawa Deck and Rail did a great job of installing railings on our new deck and stairs that matched exactly the railings on our front porch. Prior to my booking the installation, they responded readily and patiently to my various questions about options for railings, blocking below the deck and timelines. I highly recommend their services.
Reply from Ottawa Deck and Rail 2023-09-17
Your satisfaction is our top priority, from answering your questions to delivering a seamless installation. Thank you for highly recommending Ottawa Deck and Rail!
Ceilidh Henderson
Ceilidh Henderson
2023-09-06
The gentlemen at Ottawa Deck and Rail were fantastic! They were professional, quick to respond to emails and stuck to their timelines with delivery. The railings and glass look wonderful. Happy with my new deck!!! Thanks. :)
Reply from Ottawa Deck and Rail 2023-09-17
We're delighted to hear that you found our team fantastic! Your satisfaction is our top priority, and we appreciate your kind words about our professionalism and quick responses. Enjoy your beautiful glass railings!
J H
J H
2023-09-06
Positive
Professionalism
Quality
Responsiveness
Value
We contacted Ottawa Deck and Rail for a stairway that we had built for access down to our lake. We provided Kelly with our drawings and he provided the quote quickly. This was our second time dealing with Kelly and we found him to be friendly and professional, but not at all pushy. When the railings were installed, the crew arrived when expected and worked hard throughout the day. They were friendly, polite and communicated very well with us as they explained issues and made suggestions for possible solutions. Our home builder was also on site that day and advised how impressed he was with the installation crew and with the product. He took their business card to recommend Ottawa Deck and Rail to future clients, if requested. We are very happy with our railings and would highly recommend Ottawa Deck and Rail.
Reply from Ottawa Deck and Rail 2023-09-17
We appreciate your continued trust in Ottawa Deck and Rail. Kelly and our team take pride in providing professional and friendly service without pressure. We're delighted that the installation crew's efforts and communication skills left a positive impression. Enjoy your beautifully installed railings!
milan topolovec
milan topolovec
2023-09-05
Positive
Professionalism
Punctuality
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Value
We are very satisfied .
Reply from Ottawa Deck and Rail 2023-09-17
Thank you for the 5-star review Milan. It was a pleasure working with you!
Br Co
Br Co
2023-09-01
Ottawa Deck and Rail did an excellent job railing our porch. We couldn’t be happier with the final result. The communication, the professionalism, the good price, that was the perfect combination we couldn’t ask for more. Thank you Kyle and Andrew, you did a great job! Violeta
Reply from Ottawa Deck and Rail 2023-09-17
We're overjoyed that you're pleased with the final result of your porch railing. Kyle and Andrew take pride in their work, and it's wonderful to hear their efforts paid off. Thank you, Violeta, for your kind words and for choosing Ottawa Deck and Rail!
Andre Viau
Andre Viau
2023-09-01
We highly recommend Ottawa Deck and Rail who installed our aluminum front entrance railing at our home. The employees were very professional and attentive to our plans for such a railing. We felt confident to follow their advise and recommendations. Their communications with us were highly appreciated (they answered their phone, replied to us by email and sent us accurate documentation). The installer was polite and did a very good job. You will not be disappointed with their work and pricing.
Reply from Ottawa Deck and Rail 2023-09-17
Your kind words mean a lot to us. We're pleased that Ottawa Deck and Rail's team was attentive, communicative, and provided valuable advice. We appreciate your trust in our pricing and workmanship. Enjoy your new aluminum front entrance railing!
Collin D
Collin D
2023-08-25
I attempted thier rail install by my self. Every step was extremely smooth. Kyle helped me out via email to ensure all parts were ordered to the correct length. Honestly one of the best customer service experience I've had in Ottawa.
Reply from Ottawa Deck and Rail 2023-09-17
We applaud your DIY spirit, and it's great to hear that the rail install went smoothly with Kyle's assistance. Your positive experience with our customer service in Ottawa means a lot to us. Thank you for choosing us and for sharing your feedback!
msngt
msngt
2023-08-15
Professional, helpful, and quick to respond. I dealt w/ Kelly when organizing new railing and they were extremely helpful when it came to answering my questions and concerns. Pricing and service was great, can't complain, if you're considering Ottawa Deck and Rail I recommend them I don't think you will be disappointed.
Reply from Ottawa Deck and Rail 2023-09-17
Thank you for highlighting Kelly's professionalism and helpfulness. We aim to be quick and responsive to our customers' needs. Your recommendation is a testament to the quality of our service, and we're confident others will find the same satisfaction.
Neil Doherty
Neil Doherty
2023-08-03
Positive
Professionalism
Punctuality
Quality
Responsiveness
A small project completed by Allan who was professional in every way.
Reply from Ottawa Deck and Rail 2023-09-17
Small projects deserve the same level of professionalism as large ones, and Allan exemplifies this commitment. We appreciate your kind words Neil!
Carol Rivard
Carol Rivard
2023-07-28
Very efficient and professional communications. Project completed in a very short time. Affordable price. Quality product. I highly recommend this company!
Reply from Ottawa Deck and Rail 2023-09-17
We're delighted to have provided efficient and professional communication and a high-quality, affordable solution for your project. Your recommendation is a testament to our commitment to excellence.
Louis Brule
Louis Brule
2023-07-27
Positive
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Value
We are very happy with our new rail. It looks great and is very sturdy. The technician was polite, didn’t waste any time was happy to speak with us, answer any questions we might have but continued at the same time. And he cleaned everything afterwards. Sorry I don’t have a picture
Reply from Ottawa Deck and Rail 2023-09-17
A great-looking and sturdy rail, along with excellent service, is what we aim for. We appreciate your kind words about the technician's polite and efficient approach. Thank you Louis!