Verified Company
I had a great experience. Great bouncy castle but really good service on the day. Very nice team setting up and packing down.
Cancelled my booking for an inflatable disco dome on the morning of my son’s 6th Birthday. No real communication given, just a text. No personal phone call, no response to my reply.
Was informed to call the office first thing this morning. Have been trying to get in contact with someone all day, only been reaching an automated voicemail to say everything is 100% online. Sent in an email for someone to call me to discuss. Was assured their manager, Jerome, would give me a call by the end of the day. I haven’t received that call.
No communication. No professionalism.
Quick to take my money when booking and very responsive when dealing with that. When it comes to them now returning my deposit because they cancelled my booking on the day, you can’t speak with anybody.
Extremely frustrated. Poor service. Won’t be returning.
EDIT: I finally got that phone call, outside of the listed office hours on their website. Spoke to one of their two managers, Jerome, first. Then got another call only to receive verbal abuse and confrontation from their business owner, Wayne. Not a great representation of the company. Extremely unprofessional comments made, aimed to attack my character. Wasn’t happy with the truths in the above review. Very aggressive and argumentative attitude. When I asked if he would confirm that I would be receiving a refund, he refused to confirm over the phone, abruptly told me to email the office and ended the call.
Would stay clear of this company. Plenty of alternatives out there with professionalism and care for their customers.
FURTHER EDIT AFTER OWNER RESPONSE: Doesn’t allow me to respond to your response so I’m editing this and adding the below.
Whilst I appreciate your apology and your understanding, which was expressed during our conversation, I’d like to clarify on a few of your points.
On the day of a booking, a simple text isn’t sufficient for cancellations. These can be missed and/or interpreted differently. A personal phone call to all affected customers would have sufficed and would have been a protocol.
Having already disappointed your customers by cancelling the bookings on the day, your priority should have been to avoid any further disappointments and frustrations by contacting all customers first thing. Not at 16:45 (45 minutes after your closing time is stated on the website - screenshot provided).
After speaking with Jerome already, the situation was left as my deposit would be refunded and that was the end to the matter.
Wayne (business owner) then took it into his hands to call me another 2 times after this to argue and try and justify the lack of communication. You were aggressive, argumentative and made personal comments to attack my character. That is not something I expect to deal with.
You’re bending the truth a little when you say you offered to help by covering the difference in cost for a replacement bouncy castle. After trying to argue with me, and getting nowhere, I asked you what the purpose of the phone call was to which you said “I was going to offer you more money but I’m not now”. I responded with “I don’t want more money, just my deposit refunded and an end to this correspondence”. Had this been offered in the first place, it would have been different but it was only offered after a barrage of confrontation from your owner. At that point, I just wanted my money back and that was the end to it. If you’re going to try and show the public that you offered to rectify the issue, at least explain it honestly and not in a way that benefits your company image.
I appreciate the confirmation of my deposit refunded. This has only come through your response to my review. No response to my email in which you told me to send before rudely hanging up the phone.
Wayne, your attitude and customer service shown to me today, was extremely shocking. That paired with the lack of priority in dealing with your disappointed customers, is the reason in which I will not be using your services again.
Reply from Bubble and Bounce
2025.07.14
We’re truly sorry to hear that you were left feeling frustrated, and we completely understand how disappointing it must have been for your son’s birthday plans to change. Please know that we never take these situations lightly.
To clarify, your booking was unfortunately affected by an unexpected operational issue, and we followed our cancellation protocol by informing you via text one hour of confirming the problem. We absolutely understand that you were eager for a direct phone call, and while we aim to respond to every concern personally, during high-volume situations (like the one we experienced that day), we must prioritise responding to all affected customers in the order they were impacted.
While you did try to contact us multiple times — and we appreciate how important this was to you — this volume of calls (26 in total) also made it more difficult for us to reach others and return messages effectively. We did confirm via email that our manager would contact you before the end of the day, and we apologise if that timing did not meet your expectations.
Additionally, we offered to help by covering the difference in cost for a replacement bouncy castle, but this was declined. Your refund is being processed and will be completed in due course, in line with our refund policy.
We value all our customers, especially during important family events like birthdays, and we’re committed to learning from every experience — including yours — to improve our service and communication. We’re truly sorry for the inconvenience caused and wish your son a happy belated birthday.
To clarify, your booking was unfortunately affected by an unexpected operational issue, and we followed our cancellation protocol by informing you via text one hour of confirming the problem. We absolutely understand that you were eager for a direct phone call, and while we aim to respond to every concern personally, during high-volume situations (like the one we experienced that day), we must prioritise responding to all affected customers in the order they were impacted.
While you did try to contact us multiple times — and we appreciate how important this was to you — this volume of calls (26 in total) also made it more difficult for us to reach others and return messages effectively. We did confirm via email that our manager would contact you before the end of the day, and we apologise if that timing did not meet your expectations.
Additionally, we offered to help by covering the difference in cost for a replacement bouncy castle, but this was declined. Your refund is being processed and will be completed in due course, in line with our refund policy.
We value all our customers, especially during important family events like birthdays, and we’re committed to learning from every experience — including yours — to improve our service and communication. We’re truly sorry for the inconvenience caused and wish your son a happy belated birthday.
The worst! I have phone and phoned and e-mailed. When I finally got an answer, I've been told some one will get back at me. Never happened! For 3 weeks. Terrible. Just a waste of time! I will never ever contaxt them again!!!!!!!!!
Prompt & friendly service. Nothing was too much trouble. Brilliantly priced and clean equipment. Will deffo be using Bubble & Bounce again. Thanks guys 👍
We had a fantastic experience with Bubble Bounce! The service was excellent from start to finish, and the kids absolutely loved the bouncy castle—they enjoyed it so much they didn’t want to leave the party.
The staff were friendly, professional, and easy to communicate with, with excellent service throughout. They did a great job setting up the bouncy castle and showing me how to use it, which made everything really easy and stress-free.
Everything was well organised, and the email communication was clear and prompt throughout.
Great value for money overall, and we would definitely use Bubble Bounce again in the future. Highly recommended!
Rating solely for the bouncy castle. Company ghosted me for almost a year, and then on my wedding day I had to get someone to go to the back of the venue to get my phone so I could show them the email they sent to me confirming that they had received my final payment… and then a month later they’ve contacted me again to chase payment again. 0/10 on admin.
We had a wonderful experience with Bubble & Bounce for my son’s 2nd birthday. I had been in contact with Dionne for months while planning - always helpful, responsive, and accommodating.
The team organised the decorations, cake, and entertainment beautifully — everything came together perfectly on the day. Everyone was friendly, professional, and cooperative throughout.
Would happily use them again and highly recommend for children’s parties.
Very disappointed with this company. I paid a deposit straight away after being told they had availability for my nephew’s party. But when I filled out the booking form, the date changed — likely due to a technical issue. They later said they couldn’t do the original date and offered to cancel. I was told I’d get a refund, but two days later they said it would only be a credit note. To make things worse, they were rude after the cancellation. They took my money and provided no service — completely unacceptable.
Excellent Service from Bubble and Bounce, again at the Annual Bellingham Festival. We have used them for several years to provide bouncy castles for the event and the service has been really efficient. We will be using them again this year!
Highly recommend them.
Excellent party planning service- Dionne was very responsive to my questions before the event, and able to offer suggestions to fit our needs. The service on the day made the start and the end of our party very smooth and stress free. I highly recommend this company.
Had an amazing experience with the team (two years in a row). They are helpful, kind, experienced...you name it!
I would highly recommend them for any event you might have!
This company does not keep their written policy sent to their clients. I would not use this company if you want them to be on time.
I booked them for my mother & toddlers group and they were meant to be at the premises for between 8-9am but the guy turned up on his own at 10:15am and then spent 20/30 mins setting up while the kids wait around during his setup. This is bang out of order and the guys excuse is that he didn’t know he was over 2 hours away🙄 I booked them weeks ago and I can’t believe what I was hearing! Don’t use them if you want everything to go according to plan. I left at 330 pm as I had called him various times. His excuse for not answering was he didn’t see the miscalls phone. Very disappointed will NEVER use again
The party went wonderfully, and my son had an amazing time. The bouncy castle was a big hit with the kids, the balloons were fantastic, and everything ran so smoothly. We truly appreciate all the effort your team put into making the event so enjoyable for everyone.
Very professional team with great service and timely delivery. Would recommend for anyone needing their services.
Highly recommended to all that has kids and young toddlers. The team that set up on the day were very friendly and efficient. On time and quick! We needed the ball pit and bouncy castle set up ASAP and they did it in the small time frame that we had. Cannot recommend this company enough and just gutted I myself didn't get to jump on the bouncy castle due to being so busy attending to my guests. All the kiddies and babies had the best time. In future will be hiring it again for sure. Thank you so much!! Loved the pink bouncy castle and ball pit
Bubble and Bounce supplied candy floss machine and popcorn for our year 11 school prom.
They had great communication and answered all questions in a timely manner. Vernicha arrived on time, set up really quickly and was super friendly. She went over and above to make sure the year 11s were happy. Looking forward to booking again next year!
Exceptional service. The booking was extremely straightforward, really competitive price and amazing, clean, organized and smooth delivery (on time, really careful with moving the castle etc). Our kids loved it and I cant recommend Bubble and Bounce enough. Thank you so much!!!! and too many more bookings
Bubble and Bounce made my daughter's birthday party magical! We rented a bouncy castle and a platform slide, and it was a dream come true for her and her friends. The equipment was safe and well-maintained, and the staff were incredibly friendly and professional. They made the entire process stress-free, allowing me to focus on enjoying the special day with my daughter. Thank you, Bubble and Bounce!