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What customers say about Bsaunas Inc.
Recent reviews
We found the website a little confusing when trying to design our sauna online, so my wife and I decided to visit the showroom. It turned out to be an excellent decision and a great experience!
Alex was fantastic to deal with. He was knowledgeable, approachable, and easy to talk to, without being pushy at all. He provided practical guidance based on his own experience and came across as genuinely honest and trustworthy. Honestly, without his help, I’m not sure we would have made much progress or been able to make a decision.
Alex made the entire process simple, efficient, and enjoyable. If you’re considering purchasing a sauna, I highly recommend visiting the showroom and speaking with Alex. He made all the difference in our experience!
Alex and Julia were so very helpful to us. We didn’t even buy a sauna from this lovely business but they answered our question about the Huum heater. It was a simple thing but meant that our issue was finally resolved and we could enjoy our new sauna fully.
Alex thank you for answering our question when no one else would take the minute to do so. And Julia, thank you for your perseverance on our behalf. Our electrician will be looking at your company when he’s ready to buy his sauna (sadly not the one we bought from). Kudos to you all and thanks again for your kindness.
Great experience dealing with the team from Bsaunas. From design, planning, constructions and use, everyone has been so helpful. We could not be happier with the finished product. We will enjoy our custom sauna for years to come.
I had very good experience with Slavic, very professional and cares about his clients and final result. Recommending to all my friends!
Recently we had Bsaunas complete the installation of our new custom Aura Deluxe sauna, and we couldn’t be happier with the entire experience.
From start to finish, Alex, Slava, our installer Andre and the rest of the team were professional, knowledgeable, and easy to deal with. The quality of the sauna is second to none, and the craftsmanship is remarkable. It’s clear that they take pride in their work and genuinely care about ensuring that the customer is completely satisfied.
The finished sauna looks amazing and has quickly become one of our favourite additions to our backyard. Everything was handled efficiently and professionally, and the end result exceeded our expectations.
A big thank you to the entire Bsaunas team for a great experience. We would definitely recommend Bsaunas to anyone looking for a high-quality sauna with professional installation.
Alex was extremely helpful with selecting the proper heater for my application and budget as I build my sauna.
We recently purchased our sauna window, door, heater and controls from BSaunas. Exceptional staff and great experience dealing with them. Would totally recommend.
Alex was a wonderful help problem solving and sourcing parts for us as we built our own sauna.
Researching saunas and deciding what to buy can be overwhelming, with so many websites and details to consider. BSauna takes the time and expertise to fill in these gaps, helping you find the right equipment. I’m very impressed.
Great prices. Great communication from the team. They made sure that my homecraft Apex got where it needed to be and helped ensure that shipping was a smooth process. Couldn't recommend more.
I contacted BSaunas becsuse the place that purchased my sauna from went out of business ans i needed warranty service from a manufacturer they deal with. These guys went above and beyond to help me through the warranty process, and source the part thats out of stock locally. Great, friendlt service
We recently purchased an indoor sauna from bsauna with an all glass front panel including a glass entry door. Unfortunately due to the design the door is 2” smaller than the glass sidelights. This resulted in a large gap at the bottom of the door and a smaller one at the top. This allowed significant heat escape and requires longer to heat this sauna compared to our previous (larger) outdoor sauna with the same size heater. Unfortunately bsauna sees this as an installation problem and is not willing to correct. Would not recommend this company.
Reply from Bsaunas Inc.
2026.08.18
Hi David and Madison,
It’s very unfortunate that you chose to leave a negative review.
If I were able to attach photos to this reply, I would include both the images from our website showing the dimensions of the glass wall you ordered and the photos you sent us of the installation.
Based on the photos you provided, this appears to be an installation issue. Whoever installed the front glass wall made the opening both wider and taller than it was intended to be, which resulted in the larger-than-normal gaps you’re seeing. The U-channels and glass sidelights are adjustable during installation, and it’s clear from your photos that the installer could have adjusted them to significantly reduce the gaps at the top and sides of the door.
The air gap beneath the door is completely normal and is designed that way to allow fresh air into the sauna. However, the oversized gaps at the top and sides are not the result of the product, they are the result of the installation.
Rather than reaching out to us to see if there was a way we could help resolve the issue, you immediately suggested that we had done something wrong.
Blaming our company for this is simply not fair. This was not a product defect, not the wrong-sized glass wall or door, and not an installation performed by us.
We stand behind the products we sell, and if there had been a manufacturing defect, we would absolutely take responsibility for it. In this case, however, the issue shown in your own photos is clearly related to the installation, not the product itself.
It’s very unfortunate that you chose to leave a negative review.
If I were able to attach photos to this reply, I would include both the images from our website showing the dimensions of the glass wall you ordered and the photos you sent us of the installation.
Based on the photos you provided, this appears to be an installation issue. Whoever installed the front glass wall made the opening both wider and taller than it was intended to be, which resulted in the larger-than-normal gaps you’re seeing. The U-channels and glass sidelights are adjustable during installation, and it’s clear from your photos that the installer could have adjusted them to significantly reduce the gaps at the top and sides of the door.
The air gap beneath the door is completely normal and is designed that way to allow fresh air into the sauna. However, the oversized gaps at the top and sides are not the result of the product, they are the result of the installation.
Rather than reaching out to us to see if there was a way we could help resolve the issue, you immediately suggested that we had done something wrong.
Blaming our company for this is simply not fair. This was not a product defect, not the wrong-sized glass wall or door, and not an installation performed by us.
We stand behind the products we sell, and if there had been a manufacturing defect, we would absolutely take responsibility for it. In this case, however, the issue shown in your own photos is clearly related to the installation, not the product itself.
Extremely professional. And a beautiful product. Would highly recommend to everyone.
Reply from Bsaunas Inc.
2026.08.18
Thanks Wayne! Pleasure doing business.
Andre - Electrician
We had a small service issue with the sauna heater during the first few months of our sauna purchase. Bsaunas immediately ordered the replacement part and the Bsauna electrician installed the part as soon as it arrived from the manufacturer in BC.
I would strongly suggest hiring Andre the electrician from Bsaunas as your heater/AC power installer. Andre is very familiar with all Bsaunas equipment and does great work !
Date of experience: 03 August, 2026
Date of experience: 03 August, 2026
I am pleased with the front desk and the service provided which was for the most part prompt, courteous and helpful. They have a good selection of saunas on display as well as all the accessories. Unfortunately as I was doing a DIY sauna they did not have the wood nor the special nails that I was requiring and there was some issues around venting and breaker size that I presume would not be an issue if buying one of their finished products. Overall I would not hesitate to encourage others to give them a call.
Reply from Bsaunas Inc.
2026.08.18
Thanks Don!
Frequently asked questions about Bsaunas Inc.
How many reviews does Bsaunas Inc. have?
Bsaunas Inc. has 379 reviews on Trustindex, collected from Google and Trustindex.
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Bsaunas Inc. is rated 4.9 out of 5 based on 379 reviews. 96% of reviewers gave five stars.
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