We recently utilized Bruce McKay for a bladder and relay replacement— we were EXTREMELY impressed. Their office staff was timely, affordable and worked with us when we struggled to obtain financing. The technician they sent, Alexis, was professional and walked us through the whole process leaving no room for confusion on what was going on or where our money was going. We couldn’t have had a better experience! Thanks, Bruce McKay!
It has been decades since I needed work on my well. In March, I had a broken pipe that fed my irrigation stations. They sent two competent technicians out and had it fixed in a hurry and this was all done while I was out of town. Very trustworthy. So I needed more work done on my pressure tanks. I needed new pressure tanks and a new well pump plus some maintenance on the well. I talked to Frank Kurnik, who is extremely professional knowledgeable and very confident in their ability to make things right. The first person I worked with was Morgan, who was very professional and extremely knowledgeable about pressure tanks and how to read the well. I was at work and he was extremely polite to my wife. He made the assessment and got the job done. Jalen worked so hard to remove and replace the pump. He was there with Jose and Alexis. They all worked clean and safe. The pump refused to come out of the well easy. But he got it done! After the well pump was replaced, Ashton came to the site and reworked the piping that fed my irrigation stations. All of this took less than two days to accomplish. I had no hardships, and I felt very fortunate to be in the hands of such competent individuals. The value of the work was in line and probably in some instances better than most people doing this type of work in Reno as I had researched them all. I strongly recommend this company because of their professionalism knowledge and efficiency and the way they do their work. They show up on time and they get the job done. Thank you, Frank Kurnik. and all the above mentioned for your help, compassion and your ability to make me feel calm about what was going on. I highly recommend them to anybody that needs this type of work.
Shout out to Alex who did an excellent job getting my leak fixed and helping me get water back into my house after the brown out yesterday in Silver Springs
Great Service. Great Work.
Omar in the office was very helpful, got someone out here a couple of hours for diagnosing.
Victor and Jose came early the next day, got the old pump, and all the pipe out, and replaced the same day, in the rain no less.
Shout out to Alex and Stuart as well.
We highly recommend Bruce McKay Pump and Well, if you ever have any well problems with your well.
We had Morgan come to diagnose our well and fixed it. He went above and beyond and came back the next day to make sure everything looked good and that the proper cap was on it. He was very knowledgeable and very polite. I appreciate how friendly and helpful he was! I highly recommend Morgan and this company.
We lost all water last night. Called Bruce McKay wells this morning the 4th of July they came out and got us all fixed. WE HAVE WATER! They were right on time. Very courteous and efficient. Would recommend them always. Victor and Dakota were so nice and knowledgeable
Losing water is the worst, so we’re really glad we could get you back up and running quickly, even on the 4th of July. Right on time, courteous, and efficient is what we aim for. We’ll be sure to share your kind words with the team members you mentioned. Thanks for the recommendation!
karl e.2026.07.01
Verified
Ash my technician was amazing. He was punctual and very knowledgeable and explained the whole process perfectly. Ash is definitely an amazing asset to Bruce McKay Well and plumbing service!!!! very personable and definitely knows his Wells and Plumbing/electrical background!!!
Our well pump failed and we discovered the pressure tank bladder had also developed a leak, so what started as a stressful morning quickly turned into an urgent repair. We called Bruce MacKay Pump & Well, and I couldn't be more impressed with the service we received.
Dakota and Jose arrived promptly, were professional, knowledgeable, and took the time to explain exactly what was going on with our system. They replaced both the well pump and pressure tank, and the quality of their work was outstanding. They worked efficiently, treated our property with respect, and made sure everything was functioning properly before they left.
No one enjoys unexpected repair bills, but when you're dealing with something as important as your home's water supply, having skilled technicians you can trust makes all the difference. Dakota and Jose turned a frustrating situation into a positive experience through their expertise, professionalism, and customer service.
If you need well or pump work done, I highly recommend Bruce MacKay Pump & Well. A huge thank you to Dakota and Jose for the A+ service
We have a well on our property and had no water. Omar and Dakota were terrific. Omar had me send him pictures of various component parts (sensor) and he was able top diagnose over the phone what the problem was. So Dakota showed up with the appropriate replacement part and we had water within a few hours our my call.
I can't imagine getting better service.
Victor, from Bruce McKay pump and well Service, did a wonderful job fixing my pump for my well. He was efficient, showed up on time and worked diligently until the project was done. He went above and beyond. I would definitely use this company again. A++
Well Audit & water testing!
Alex once again did this company proud by doing all requested & then some, on time professional informed knowledgeable . 100% on all fronts .
$ Cost was better than expected .
These guys have attended my property for 10 + years & always been excellent , even with my off grid "DC" water system & well
Thank you once again
Excellent service! They've been consistently reliable for both regular service and emergency situations. Their business is a valuable asset to our community of mostly well water reliant homes.
Amazing Service!! We were having pressure issues with our well, Immediately they were able to schedule us for the very next day. They came out during the crazy huge snow storm we got (2/17/2026) which I honestly thought they would reschedule.
Despite the weather conditions, Victor and his crew showed up with had such a great attitude. They found the issue immediately and were able to get us back in service. He took the time to clearly explain what was going on with our well, answered all of our questions, and made sure we understood. Again, these boys were out in the weather with such a good attitude, I am very thankful for them! You can tell they value their customers and the importance of water. The tough weather conditions, the amazing knowledge on wells, the total repair time, the professionalism and positive attitude. 100 out of 5 Stars!! Haven't had pressure issues since!
WOW, What great service, from Frank to Curtis to the installer Zachary, prompt, on time, a 10 out of 10, Zachary was professional, on time and knowledgable, I highly recommend!
When I woke up this morning I didn't have any water. So I went out to pump house noticed that the picture was no longer in running condition. Went to Walmart and bought a new heater. Crawled under the house and heated up all the appropriate pipes. Started to get a trickle and then trickle turned into a low pressure stream. Went back up to the pump house and noticed that the breakers were cycling very fast. Scared me cuz I don't know anything about pumps. So I called these guys Bruce McKay pump and well service. They sent out two technicians within the hour Ashton and Dakota. These guys fix the problem so fast it didn't even get a chance to eat my breakfast. They put my mind at ease. I felt like I had to replace the pump and that would have been a whole pile of money. These guys lifted the weight of the world off my shoulders. Thank you so very much Ashton and Dakota.
My heroes. I'm in escrow on a house in Walker. The previous well repair guy installed a faulty pump and created chaos during my escrow. MacKay immediately stepped in to save the deal. They tackled the repair the same day I called them. So professional and kind.
After having a bad experience with another provider I contacted Bruce McKay and had an amazing experience. The office staff was professional, polite, and helpful at every step.
I can't say enough good things about how this process went.
I highly recommend this company.
Thank you Walter!
We appreciate the opportunity to offer you service.
The Team at Bruce MacKay Pump
Kim P.2025.09.29
Verified
Well pump died. Our usual company was not available so they referred us to Bruce MacKay Pump. Tech Joe Gildone called for info. Came out the very next morning nice and early. Diagnosed and made repairs quickly. Water back up and running. A few days later pressure tank blew out of the ground. Joe was not available but took my call on a Sunday. We were able to get the other company to do the needed repairs but early Monday Joe called to make sure we were set. He was prepared to come back and get us running. Another company High Desert Drilling referred us so you know they are good when the same trade has confidence. Highly recommend!
Verified Company
