Boss Laser Reviews

Karin Cook 2026.06.16

     

Dillan helped out again! Seriously, he is so knowledgeable and patient. After the alignment issue, he was able to solve the main issue that involved setting the laser to the correct distance from the materials. He walked me through every step, and explained everything in detail. Every company should have techs like Dillan to support their clients. Thank you again, Boss Laser, for having the best tech support around! 2nd round and just as helpful! It has been awhile since I needed help on my machine, but Boss tech support was ready and willing! Dorian was my tech this time. He walked me through the steps and explained what I needed to do on the Boss Laser Engraver. He diagnosed a couple of issues that needed to be addressed quickly and efficiently. He also made sure I ordered the correct parts for replacement. He has a great personality and he's a great communicator! Thanks, Dorian!

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Darsh Khanna 2026.05.27

     

I don't usually write reviews for bigger companies but I felt compelled to write one for Boss Laser. I inherited a LS-1630 but it did not fire. I had no other details. Luckily, I reached out to support and asked if someone could email me since during the day I am in meetings at work. Dorian reached out to me promptly and I am glad he did. He has responded to every question I have had and has gone as fire as helping me track down missing parts for my machine. I have another Boss Laser machine already and I am glad I got a second one that is also from Boss. I feel confident I'll get the support I need. Dorian has gone out of his way and taken the time to help me and teach me various things. Keep in mind, my machine is not in warranty nor am I the original owner and still I got service as if I am the original owner and under warranty. Thank you Boss and especially thank you to Dorian!

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Christian M 2026.05.22

     

Technical Support Rep. Dorian was extremely helpful when it came to providing me with the resources necessary to repair the unit we have at our facility. His responses were prompt and he provided plentiful documentation. Not that I hope it breaks again but I know who to go to now.

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Wayne fugate 2026.05.21

     

I have owned two lasers from Boss and have been happy with both . Robert with tech support just walked me through an issue I had with my older machine and it was able to be fixed by a few factory reset steps that Robert walked me through. Great to have tech support that actually helps when you have problems. Definitely will keep me shopping with them .

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Greg Howard has 2026.05.21

     

Robert and staff are great to work with got my issues taken care of.

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Jay Persaud 2026.05.19

     

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Reply from Boss Laser 2026.05.14

Hi Jay -

We’re very sorry for the continued downtime and frustration. We understand that your laser is a critical part of your business, and being without it for this long creates a serious operational burden.

Our team has been actively working on your case, including on-site service visits and replacement of multiple parts as we work to isolate the issue. We recognize that the problem is still unresolved, and we understand how frustrating it is to be waiting on a fix.

We are continuing to work with you directly and will keep communication direct and consistent as we determine the next steps toward resolution.

Thomas Carroll 2026.05.15

     

Cian was very helpful in assisting me with troubleshooting the issue.

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Michael Dodge 2026.05.14

     

Robert from Tech Support was great in walking me through trouble shooting our chiller. He was extremely helpful in diagnosing the problem and helping us replace the parts. The Boss Laser has also been a gamechanger for our high school manufacturing classes. highly recommend to other schools.

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Rick Drake 2026.05.11

     

absolutley fabulas person to work with Thank you bunches God Bless

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Bassett Signs & Woodworking LLC 2026.05.07

     

Excellent customer service, thank you!

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Sheldon Stahle 2026.05.06

     

Thank you Robert for providing clear information needed for servicing our Boss Laser. The videos included were especially helpful.

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Beth Edney 2026.05.04

     

Robert, tech support at Boss Laser was a Godsend this morning. I couldn't get my machine to communicate with my laptop. Robert helped me getting it up and running again. He also was willing to stay on the line and answer ALL my questions. He was very patient.

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Abdellatif Ait Lahcen 2026.04.22

     

We had an issue with our Boss Laser license key and update, and Cian from technical support was extremely responsive and helpful. He quickly provided all the needed information and helped us resolve everything smoothly. Great support and very professional service.

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Jim Gray 2026.04.20

     

Always a pleasure , he figured out all the issues and got me back up and running, thanks so much.

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TA Littau 2026.04.08

     

Excellent tech support I like that BossLaser has super tech support. I've used this equipment for 10 years, and their team handles tech issues right away. Stephan did a super job helping me.
Date of experience: 08 April, 2026

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Aaron Chauncey 2026.04.08

     

Robert did a very good job providing technical support today. He was very helpful.

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Otto Pilot 2026.04.06

     

Speaking with Dorian from tech support was a wonderful experience!! He was straightforward and quite efficient! He was able to diagnose and troubleshoot “no laser output” problem in under 20 minutes allowing me to complete a customer’s order with minimal delays. Additionally Dorian provided information regarding helpful preventative maintenance techniques that filled the gaps of my knowledge on my equipment. Thank you Dorian and Boss Laser for your prompt excellent tech support.

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Tony Hatchell 2026.04.06

     

I ordered a CNC laser in 2025. I was told the laser would be delivered at the end of Jan. 2026. It is mid April and we still don't have the machine. Communication has been poor. Check-in emails often ignored. The machine has been paid for in full. I have been outsourcing my laser parts with poor margins. Not happy with Boss Laser. Bennu Enterprises.

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Reply from Boss Laser 2026.04.13

Hi Tony, we deeply apologize for the severe delay with your machine recently. We take full ownership of this and understand the serious impact it has on your operations and margins. We have contacted you directly to expedite a resolution and ensure you receive your equipment as intended.

Christopher Foss 2026.04.01

     

Dorian and Boss Laser's customer service is awesome!

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Jason Dodson 2026.04.01

     

NEVER BUY A MACHINE FROM THIS COMPANY. I ordered a $60,000 machine December 23rd. Lead time was 4-6 weeks. I received machine mid march. They sent two guys to plug the machine up 2-3 weeks later and then they send someone to train after they plug it up and no one has even been scheduled. Business wise if you order from this company expect the worst and do not waste your time or money on this company they are a joke

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Reply from Boss Laser 2026.04.13

Hi Jason, we sincerely apologize for the delays and the frustration you've experienced with the delivery, setup, and training schedule for your machine. This absolutely falls short of the standard we strive for. We are glad that our team was able to connect with you and provide a solution for you being our EcoCut Pro. We are fully committed to expediting this machine swap, so you have the exact equipment you need for your business. We appreciate your patience as we work closely with you to make this right.