Boss Laser Reviews

Rusty Fordshackle 2026.09.16

     

Currently working with Juan at customer service to deal with an issue our laser is having, he has been extremely helpful and while we are still chipping away at troubleshooting I am very grateful that Boss has people like Juan working for them. Absolutely would recommend Boss lasers

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Hugo Wu 2026.09.15

     

Cian provided helpful support

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Jay Meissner 2026.09.15

     

I’m setting up a boss laser HP 3655 and I don’t have any manuals on it so I got a hold of the helpline and they have absolutely killed it. Specifically the person helping me has been just outstanding .

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Reply from Boss Laser 2026.09.15

Hi Mr. Meissner,

Thanks for your patience. We’re working on those manuals to update them. Glad we could be of help. 🙂

GameScape 3D 2026.09.11

     

Very helpful, figured out the issue immediately!

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Nick Chalifoux 2026.09.09

     

Great support! fast response and good recommendations to our issues.

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John mcCarthy 2026.09.08

     

Have no complaints on what I can laser cut on our LS1630 machine. Give Boss props on their continued help to expand our capabilities.

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victor ceron 2026.09.04

     

Robert was great help!

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Stephen Shimatzki 2026.09.01

     

Today I spoke with Lauren Carter when I called the sales department. I had questions about what I needed; she got them answered quickly and put together the list of items I requested. I was also glad that, as a salesperson, she didn’t blow smoke or act like she knew everything. She was comfortable checking with tech support instead of just pushing a sale. That’s what I need most: someone who treats the relationship as a partnership, not just a wallet. As I need more parts, I’ll keep trusting BOSS Laser and Lauren Carter in sales instead of grabbing the overnight “quick fix” from the brown smiley-box mega corp.

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Geoffrey Wilson 2026.09.01

     

Great customer service was provided by Stephan with BOSS lasers. I have reached out for tech support several times and I always get a speedy, informative response from the company. The machine is awesome and

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Jeremy Norman 2026.09.01

     

We have had our Boss Laser cutter for 7 years and it has been a fantastic addition to our operations. It paid for itself within the first year. We use it daily and have had nearly zero downtime. Basic maintenance is easy and the one time we had an issue (after 7 years) the support team was fantastic and very responsive. Robert sent me all of the information I needed to get up and running again. He responded very quickly and with very thorough instructions and guides. I would recommend Boss Laser to anyone in the market

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Katie Franklin 2026.08.29

     

I am so thankful for Boss Laser Tech Support! Robert was professional, timely, methodical, knowledgeable, and most importantly, PATIENT! He listened well, spoke clearly, and walked me through every step to get my laser back into peak working condition.

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Mason Parrott 2026.08.28

     

Spent 2/3 days emailing begging to get someone on the phone to help me since my laser has been down for almost 2 weeks now after talking for over an hour over the phone the machine was fixed… for about 2 hours it is down again… Cian was my tech support guy he was nice and respectful but my machine still has issues

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Sheldon Lemen 2026.08.28

     

We worked with Aaron when purchasing a new machine, he was quick with replies/requests, they were able to help us out in the timeline we needed, and Robert helped us get it set up and going when we had questions!

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Jennifer Vanhove 2026.08.28

     

Stephan in tech support was fantastic! I had an issue during setup of my laser that caused some damage, and he walked me through diagnosing and fixing it, following up to make sure everything checked out before I tried the machine again. He also helped me dial in some settings just yesterday. Very knowledgeable and responsive. Stephan is exactly what you want when troubleshooting a new machine. Really appreciate his help!

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Glen Lindahl 2026.08.27

     

I have a stroke so needing help reading knowlege statements to nut data, thank you!

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Colin Nogue 2026.08.27

     

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Ron Eason 2026.08.27

     

Needed some tech support today. With a high end, faith based sign business, support is not optional, its our business lifeline. Before and after we received our HP3655, Boss has gone out of their way to be sure we're taken care of & STEPHAN was fantastic today. (He & Alex both are super good) BTW, everyone we have worked with from day 1 has been so professional, so helpful & personable! If you're shopping & comparing, just know there's a reason they are known as #Bosslaser...their machines are a Beast !

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Jim Gray 2026.08.25

     

Always a pleasure , he figured out all the issues and got me back up and running, thanks so much. Not that is is his fault but it did take 4 days for someone to call me back even after Fastsigns corporate got involved, we really need faster tech support, My tech was very knowledgeable and we found the issue quickly and got the part ordered, I am back up and running I would say 5 start on the tech and 1 star on getting back to me.

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Kenneth Linger 2026.08.24

     

I was stumped working on a vertical issue with my laser and Stephen helped me work it out thank you .

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Jonah Lara 2026.08.20

     

I had a few technical difficulties with my LS440 to where I was unable to utilize the machine. I contacted tech support and was assigned to Robert. Hands down best customer assistance I’ve received in a while. His patience and transparency and overall knowledge on the machines really shows when guiding you through the process. His willingness to take on last minute tech request was greatly appreciated. He won’t leave you hanging! Awesome dude! Yes, he was able to help me resolve all the tech issues I had with my laser engraver.

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