We highly recommend Bayliss for their exceptional, professional service from initial design through to final bathroom installation.
Our design consultant, Jake Hubbard, was incredibly patient, professional, and knowledgeable, ensuring our vision was perfectly captured. Jordan, who project-managed the entire installation and completed the fitting work, was outstanding. His craftsmanship was superb, and he was polite and professional throughout the process. The overall quality of the products, workmanship, and customer care provided by the team was absolutely faultless.
⭐️⭐️⭐️⭐️⭐️
We honestly couldn’t be happier with our new bathroom! From start to finish, the service we received from Bayliss was fantastic.
A huge thank you to Chelsea, who took all my ideas on board and was so patient with me and my very specific vision! I know I can be an absolute pain however she never made me feel that way! She listened to everything I had in mind and brought it all to life perfectly. I couldn’t be happier with the end result!
Also, a massive thank you to Jordan, who fitted the bathroom. He was absolutely brilliant throughout the whole process. He was always clean and tidy, kept us informed every step of the way, and made sure we knew exactly what was happening.
It’s so nice to deal with a company that genuinely cares about its customers and takes pride in what they do. The whole experience was smooth, professional and stress-free, and we’re absolutely thrilled with our new bathroom.
Thank you, Chelsea, Jordan and everyone at Bayliss — we wouldn’t hesitate to recommend you guys!
We have used Bayliss Bathrooms to do 2 bathrooms and a downstairs toilet. I would highly recommend them! Our fitters Jordan and Connor did an amazing job , we cannot fault anything they did . They were so conscious of keeping our house clean, we barely knew they were there. The quality of their work is fantastic and they went above and beyond to ensure we were happy with everything they did. Chelsea was excellent, she listened to what we wanted and delivered ! Customer service we couldn’t fault , a truly lovely experience from start to finish . Thank you team Bayliss!
Excellent service
We were listened to and given good advice when choosing our bathroom. We were dealt with by the same person (Jake)from ordering to completion. Communication was excellent. Every query was answered promptly.
The fitter(Connor) was excellent. He worked tirelessly to complete on time. Each day he tidied and cleaned before leaving.
Date of experience: 14 August, 2026
We were impressed by the virtual showroom on the Bayliss website which inspired us to take a trip to visit the showroom. There we spoke to Chelsea and we had confidence she could come up with a design to replace our now ageing en-suite. We, therefore, arranged to for Chelsea to visit us at home to do a survey, including taking detailed measurements and talk about the ideas we had.
A design was ready in fairly short order and we visited the showroom to view this on a big screen to see it to best effect. From the computer generated visualisation, it looked so impressive and was just what we looking for and the price was in line with what we were prepared to pay. With a few modest changes we signed off on Chelsea’s first draft design.
It was then the job of the fitter, Matt, to translate Chelsea’s design into reality. Matt has done a great job. He is very thorough and someone who takes a great deal of pride in his work, very hard working and always very helpful and thoughtful about you as the customer. Matt talked to us regularly about the installation, including the small but important details, so that you finish up with exactly what you want. Matt was very respectful of our house and left the working area as clean and tidy as possible whilst the job was in progress and cleaned up impeccably at the end of the job.
One is always slightly nervous about big jobs around the house but we had a positive experience throughout. We would fully recommend Chelsea, Matt and the whole Bayliss team, including the electrical sub-contractors they used and the delivery guy who have done a great job and we are highly delighted with our new en-suite.
Bathroom rip out/renovation
I am delighted with my bathroom renovation and can't recommend Bayliss enough! Throughout the project, the professionalism and attention to detail of all involved was excellent. Special thanks to Jake for his patience and stunning design and to Jordan, the fitter, for turning it into a reality!
Date of experience: 08 July, 2026
We approached a few bathroom designers/installers and we were blown away with the designs that Jake presented to us.
We finally settled on Bayliss to supply and install both en-suite and family bathroom.
Both bathrooms were installed by Jordan and his attention to detail was exemplary. He kept us informed throughout the whole process and made us feel part of the project, checking that we were happy every step of the way. Jordan was a pleasure to work with in our home, the selection of materials was first class and the designs proved to be even better once installed.
We wouldn’t hesitate to recommend Bayliss based on our experience.
Finally, a mention and a big thank you Matt, Linda and John, all of whom helped the project run smoothly.
An excellent company to work with. All stages were discussed, Jake had a good understanding of what was needed, suggesting suitable choices to modernise 3 ‘tired’ areas. Jordan worked tirelessly to a very high standard which resulted in 3 high quality improvements to a bathroom, en-suite and cloaks.
Fantastic service from start to finish! We went to visit the show room and met our designer Chelsea. She did an incredible job, designing a bespoke bathroom for a really challenging space. She managed to squeeze in everything we wanted and more. We loved the design she came up with and the visualisation she created matched the final product 100%. Jordan (the primary builder) did an incredible job, super hard working, professional and helpful (thank you Jordan!). All the other trades people (electricians, plasterer, insulation guy, delivery guy) were all lovely people and again, super efficient and professional. If you're considering getting a bathroom, really can't recommend enough!
Brilliant experience from start to finish with Chelsea taking the hassle out of choosing products and doing us two beautiful bathroom designs and Matt who worked exceptionally hard to deliver on the designs flawlessly.
Would definitely recommend
The process from design to fitting was all taken care of. The planning consultation with Jake was very straightforward and
the bathroom was exactly how it looked in the presentation pictures.
Conner the fitter did a brilliant job. He was very polite and considerate and cleaned up immaculately at the end of each day.
I am delighted with my new bathroom
From start to finish, this was a meticulously planned project thanks to Chelsea who designed our bathroom and to Conor who transformed it into a luxury bathroom. Attention to detail was excellent throughout the project and we would definitely recommend this company to our friends & family.
We would highly recommend Bayliss Bathrooms and Kitchens. From start to finish we had a positive experience. We visited the showroom first, which has plenty of designs to look at for ideas. Having sat and discussed our ideas with Chelsea she created an amazing design which we were really happy with. The fit was carried out by Conor who was fantastic. His care and attention to detail throughout the whole fit was amazing and he always cleaned up every night before leaving! We would definitely use Bayliss again.
We have enjoyed a wholly positive experience dealing with Bayliss for the installation of a new bathroom. The design, planning, and onsite fitting have all been well managed, and have largely run to schedule, notwithstanding a couple of supplier delivery delays. Communication from Bayliss has always been regular and informative throughout the four weeks of the project. The staff have been both personable and professional in dealing with all aspects of the works.
We would have no hesitation in recommending them to a third party.
David and Madeline
Excellent company to deal with. Jake, the Designer is a pleasure to work. Polite and professional we came up with an excellent design. There a few delays before work started but then the fitters were all first class and we have a bathroom we are proud of.
Rly blew away with our new bathroom . Attention to detail from the start just continued right the way through the whole process. Chelsea exceeded our expectations in every way and we would return here for any other projects in the future without hesitation. She gave us ideas we hadn’t even thought of and then they were turned into reality. Thank you so much for making it the pleasant experience it was. We are over the moon with everything and are totally in love . In fact we need to upgrade the rest of the house now.
I had a lovely woman who served me a couple months ago called Chelsea Pritchard. She was so professional and answered all of my questions with such reassurance and made me feel very confident in taking the next step with all of my queries. My bathroom looks fantastic! I would highly recommend this person and I’ve even recommended her to other family members and friends!
Where on earth do we start? OK, at the beginning. We met Chelsea who simply turned out to be an incredibly attentive and ingenious designer. She really listened to us and consequently her plans for refitting our bathroom and ensuite, and, and(!) a brand new ensuite for our main bedroom were spot on. Carl, Harry and Zac built the rooms on time and on budget. It was all carefully looked after by Anthony. Linda in Customer Service is good beyond words. What a fantastic job. In fact Bayliss has been so good that we're now thinking of asking them to do a last piece of work downstairs. Absolutely 5 Stars from start to finish. Thank you!
Extremely Disappointing and Stressful Experience
I would strongly advise others to be very cautious when dealing with this company. From the start, I felt pressured into making quick decisions — classic high-pressure sales tactics that left me feeling uncomfortable once leaving the showroom and on reflection after paying the deposit.
Despite promises of a full design service and detailed plans, I never received the complete drawings or a proper, transparent quote. Communication was poor, and when I raised concerns, I was met with defensiveness rather than support.
To make matters worse, after realizing things weren’t right in the design and service, I requested the return of my deposit — which was refused. The entire process was incredibly stressful and upsetting, both emotionally and financially.
I rarely leave reviews, but I felt compelled to share my experience so others don’t go through the same ordeal. A bathroom renovation should be an exciting upgrade, not a source of anxiety and regret.
Date of experience: 23 October, 2025
I would strongly advise others to be very cautious when dealing with this company. From the start, I felt pressured into making quick decisions — classic high-pressure sales tactics that left me feeling uncomfortable once leaving the showroom and on reflection after paying the deposit.
Despite promises of a full design service and detailed plans, I never received the complete drawings or a proper, transparent quote. Communication was poor, and when I raised concerns, I was met with defensiveness rather than support.
To make matters worse, after realising things weren’t right in the design and service, I requested the return of my deposit — which was refused. The entire process was incredibly stressful and upsetting, both emotionally and financially.
I rarely leave reviews, but I felt compelled to share my experience so others don’t go through the same ordeal. A bathroom & kitchen renovation should be an exciting upgrade, not a source of anxiety and regret.
We are extremely disappointed to receive this review following my recent telephone call to you, particularly given that your comments are factually incorrect. During your visit to our showroom in August, you were presented with kitchen and bathroom designs and initial quotations for your project. In addition, you received our Terms and Conditions of Business and a letter summarising the process, including the deposit process, and after the presentation you paid the initial deposits in accordance with our terms and conditions and, contrary to what you say, you were consequently provided with the designs which had been presented to you. Furthermore, at your request we subsequently provided you with revised designs.
You then decided to cancel and not proceed any further, stating that upon reflection the costs did not fit into your budget. You state that the return of your deposit was refused but this is not the case. In accordance with our terms and conditions, the majority of your deposit was refunded to you less the small non-refundable sum clearly stated in the terms for the design work undertaken by us. At no time have you previously expressed any concern about the presentation or design process that you experienced, and indeed after the presentation you confirmed to us by email that you were really looking forward to working with us.
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Bayliss has 62 reviews on Trustindex, collected from Google and Trustindex.
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Bayliss is rated 4.8 out of 5 based on 62 reviews. 90% of reviewers gave five stars.
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