A. T. Launder Coachworks

A. T. Launder Coachworks Reviews

Excellent rating
4.9
156 reviews Verified
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Reviews (156)
Rob E
United Kingdom | 2024.04.16
John Squire
John Squire
2024.04.08
Perfect bodywork repair from a wonderful team of people! Can’t recommend highly enough! Many thanks for the great service! Won’t hesitate to use again.
Reply from A. T. Launder Coachworks 2024.04.09
Thankyou so much John , your kind words mean alot and to us and you were a pleasure to work with .
Julian G
Julian G
2024.03.06
Excellent service! We had our front bumper fixed here, and it's now good as new. Ben and Sue provided us with a courtesy car, which covered all our needs. Highly recommended!
Reply from A. T. Launder Coachworks 2024.03.06
Thankyou for your kind review Julian , we really appreciate it .
Geoffrey Cannell
Geoffrey Cannell
2024.02.19
Very pleased with the repair to my car. Fair prices and very good customer service.
Reply from A. T. Launder Coachworks 2024.02.21
Thankyou for your kind words , we really appreciate them
Victoria Andrew
Victoria Andrew
2024.02.19
Excellent service. Completed before expected finish date & time. Happy to recommend this company.
Reply from A. T. Launder Coachworks 2024.02.21
Thankyou for taking the time to review us, we really do appreciate it .
Emily Kemp
Emily Kemp
2024.02.13
cannot fault this garage! great communication, friendly and helpful staff, great results. the reason we keep using them for any fixes needed :) 5 star!
Reply from A. T. Launder Coachworks 2024.02.15
Thankyou Emily , for such a lovely review .We really appreciate it .
Anne Butler
Anne Butler
2024.01.18
Fantastic job. So pleased with work my car looks like new. Reasonable price and only took a couple of days. Friendly and efficient
Reply from A. T. Launder Coachworks 2024.01.18
Thankyou so much for your review Anne , you were a pleasure to work .
Graham Underwood
Graham Underwood
2023.11.27
Good repairs to damage to the front of my car. The work was carried out professionally and for a fair price. Very pleased with the result and I would definitely recommend to others. Thank you, Graham.
Reply from A. T. Launder Coachworks 2023.12.04
Thankyou for your kind words Graham , it was a pleasure to repair your car .
eric Shawyer
eric Shawyer
2023.11.27
First class service professional on time and at cost and offer of a curtsy car with friendly service and what more could would ask for
Reply from A. T. Launder Coachworks 2022.05.11
Thankyou so much for your review Eric , we really appreciate your kind words .
John Do
John Do
2023.11.09
A T Launder aka Double Dee Autos are my first choice for car repairs and servicing. They are not only friendly and helpful but they are really good at what they do. The owners of this business are hands on and therefore you get a service that's second to none and way better than most.
Reply from A. T. Launder Coachworks 2023.11.13
Thankyou for such a lovely review John , we really appreciate it .
lauren fisherrr
lauren fisherrr
2023.11.09
Was very happy with the repair and would definitely go back (if needed)
Reply from A. T. Launder Coachworks 2023.11.13
Thanks for the review Lauren
Susanne Harding
Susanne Harding
2023.11.09
Went above and beyond when I took my car in for a quote. They managed to secure the front of the car so I could keep driving. So obviously got A T Launder to deal with all the repairs. Such a quick and excellent service definitely recommend. Staff excellent and explained everything.
Reply from A. T. Launder Coachworks 2023.11.13
Thankyou so much for your kind review Susanne , we really appreciate it .
Carl
United Kingdom | 2023.10.25
Dropped my car off at 8am. received a call back in 20mins letting me know the job was complete. Excellent Service I would highly recommend these chaps! Honest and Speedy repair Dropped my car off at 8am. received a call back in 20mins letting me know the job was complete. ( Re fitted my front bumper) 10 / 10 Dated: 25th October 23
Kostas Tsatsaris
Kostas Tsatsaris
2023.09.14
Excellent service, great car bodywork repair and reasonable price. Highly recommend!
Reply from A. T. Launder Coachworks 2023.09.15
Thankyou for your lovely words Kostas , we really appreciate them
david keen
david keen
2023.09.13
My wife had a minor shunt in her car, causing slight damage to be a bumper Took it in to show Andy having never used this business before impressed with past reviews What a nice guy sort it out very quickly and try to refuse my money. Can't recommend highly enough
Reply from A. T. Launder Coachworks 2023.09.13
Hi David , it was a pleasure to be able to help , and your comments when you came in really did make our day . Thankyou for taking the time to review us on google , we really do appreciate it .
Umayr J
Umayr J
2023.09.06
Amazing experience, such a cheap quote and work completed the same day! Other mechanics quoted at least double. Super happy and glad to have found such a gem. Good communication throughout and super friendly. A* service, thank you!
Reply from A. T. Launder Coachworks 2023.09.13
Thankyou so much for your review Umayr , we really do appreciate your lovely words .
Louise Sargent
Louise Sargent
2023.09.04
Friendly staff but unsatisfactory work! 1, Our car should have ready on Friday, but was delayed until following Monday. 2, Poor colour match and the only solution offered was to pay an extra £250, in order to "blend colour in" What an odd situation, as we would have thought this would have been achieved as part of the original contract? 3, Car was dirty, both inside and out. As we have not been offered a satisfactory remedy to this situation, we will be taking our car to an authorised VW body shop for an assessment of work carried out. Very poor customer service!
Reply from A. T. Launder Coachworks 2023.09.06
Dear Louise We are really sorry you felt compelled to leave us such an appalling review, being a family run business which relies on reputation it hurts us immensely, However we feel that your judgements and course of action are fundamentally unfair, and would like to answer them . 1. We are confused by your leading criticism of friday. This was never agreed being a 4 day week and your repair being 4-5 days . Saturday was always best endeavours . On phoning you part way through the week to keep you updated Monday was mutually agreed and not a problem for you in the least . We do not like rushing body work unless there is a specific need from the customer , and this was clearly not the case from your perspective . And yet apparently it now is , despite our communication . 2.When we estimated your work we discussed that bumpers often have a slight difference due to them being recycled plastic, and recycled plasic changes the paint . We talked about blending and the fact we would not normally do this to a bumper given that slight differences are pretty normal , despite the proximity to the panel being repaired . We do however blend panels of same material , which we did whilst repairing your rear panel to the rear door . Your bumpers , both front and rear , were slightly different to the rest of the car , and we believe that neither have been repaired previously so are factory painted , but you would not accept this on collection even though it was evident even where we had not worked. A blend would be the cheapest solution for you so this was offered , despite William remembering the initial conversation when we estimated the work . 3. Your car was indeed dirty on the inside , which is how it was delivered to us . Our work is on the outside . We do however wash and polish the cars on completion , and this was done for yours . However , we are located next to a working farm and cannot guarantee it will stay as clean for the duration. We did offer to clean it when William collected , as it was indeed dusty , but this was declined . We feel that we offered solutions to the cleanliness of the car , and a blend to the bumper would have minimised the slight colour difference in the corner of the car we worked on, but this would not remedy the rest of the differences, so would in our view be a waste of your money. The time it took us to complete the work was discussed at several points and was mutually agreed . We are at a loss therefore as to why you have not taken up the opportunity to continue dialogue with us directly as William said he would indeed do . We will always endeavour to work with customers to get the best repair done , but now feel that a continued relationship is not what you have sought , despite you comment that we are a friendly team .
Megan Connor
Megan Connor
2023.09.01
Just had my car door replaced here after an accident. I would definitely recommend and return to AT Launders, everyone on the team is super helpful and informative, they completed my repairs within days and were so friendly throughout. Thank you for your help!
Reply from A. T. Launder Coachworks 2023.09.04
Thankyou so much for your lovely review Megan , you were a complete pleasure to work with .
Sarah Clubb
Sarah Clubb
2023.08.23
Brilliant service. They took so much care to do what turned out to be a difficult lengthy repair and yet kept to the original quoted price.
Reply from A. T. Launder Coachworks 2023.08.25
Thankyou for your review , we really appreciate it .
Bill abbott
Bill abbott
2023.08.12
great service