Andrews Waste - Rubbish Removal & Collection In London

Andrews Waste - Rubbish Removal & Collection In London Reviews

Excellent rating
4.8
38 reviews Verified
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Reviews (38)
Shane McLister
Shane McLister
2024.04.10
great service
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.04.11
Thank you Shane.
Sean Bean
Sean Bean
2024.03.06
Hard working collections for hard working people. Best removals guys around!
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.03.06
Dear Sean], Thank you so much for your kind words and for taking the time to leave us this wonderful review. We are thrilled to hear that you found our team to be hardworking and efficient. At Andrews Waste we pride ourselves on serving the hardworking people in our community and are delighted to know that our efforts resonated with you. Your feedback is invaluable to us, and we look forward to assisting you again in the future. Should you need any more help or have any questions, please don't hesitate to reach out. Thank you once again for choosing Andrews Waste. We wish you all the best and hope to serve you again soon! Warm regards, Andrews Waste Team
Micah Daley
Micah Daley
2024.02.27
Great service. Helped up out with unpacking boxes that weren’t ready to go yet 🙏🏻
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.02.27
Dear Micah, Thank you so much for taking the time to leave us this amazing review! We are thrilled to hear that you were satisfied with our service, especially with our willingness to go the extra mile in helping unpack boxes that weren't ready yet. At Andrews Waste, we always strive to provide our clients with the best service possible, focusing on flexibility and efficiency to meet your needs. We're glad we could assist you and make your experience a positive one. Your feedback is greatly appreciated and will be shared with our team to encourage them to continue their great work. Thank you again for choosing Andrews Waste. We look forward to serving you again in the future! Warmest regards
Clinton Barry
Clinton Barry
2024.02.06
Great communication, reasonable price, friendly and very clean
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.02.12
Dear Clinton, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with Andrews Waste. Providing great communication, reasonable prices, and maintaining a friendly and clean environment are all core aspects of our service that we prioritise for every customer. Your feedback means a lot to us and serves as a reminder of why we do what we do. If you ever need waste management services again in the future, don't hesitate to reach out. We'll be more than happy to assist you. Thanks again for choosing Andrews Waste! Best regards, Andrews Waste Team
Fabian Roman
Fabian Roman
2024.02.02
Great service always kind
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.02.12
Dear Fabian, Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service. Providing great service and kindness to our customers is something we strive for every day. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Warm regards, Andrews Waste Team
Tom Lord
Tom Lord
2024.01.26
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.02.12
Thank you so much for taking the time to leave us a 5 star review! We're thrilled to hear that you had a positive experience with Andrews Waste.
Daniel Lawson
Daniel Lawson
2024.01.25
Best rubbish clearance service I’ve used, would highly recommend and use them again.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.03.06
Dear Daniel, Thank you very much for your fantastic review! We're so pleased to hear that you had a positive experience with our rubbish clearance service. At Andrews Waste, we strive to provide the best service possible, and it's incredibly rewarding to know that our efforts have made a difference for you. Your recommendation means the world to us, and we're delighted to know that you would consider using our services again. We look forward to the opportunity to serve you in the future. If there's anything more we can do to assist you or if you have any questions, please feel free to reach out. Your satisfaction is our top priority. Thank you again for choosing Andrews Waste Management. We wish you the best and hope to work with you again soon! Warm regards, Andrews Waste
Gene Powell
Gene Powell
2024.01.25
Great service
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.02.12
Dear Gene, Thank you for your feedback! We're thrilled to hear that you found our service to be great. Providing excellent service is our top priority, and we're glad that we could meet your expectations. If there's anything else we can assist you with in the future, please feel free to reach out. We're here to help! Best regards, Andrews Waste Team
Lee Davey
Lee Davey
2023.11.01
Needed a waste clearance same day, the guys from Andrews Waste arrived within 2 hours and cleared my household rubbish quickly and professionally, great price and rubbish removal service. Would highly recommend and use again.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.02.12
Dear Lee, Thank you so much for your glowing review! We're thrilled that we could assist you with your waste clearance needs on such short notice and that you were pleased with the service provided by our team. Ensuring a prompt response and professional service is a priority for us, and we're glad to hear that we could meet your expectations. Your recommendation means a lot to us, and we would be honored to serve you again in the future should you require our services. Thank you once again for choosing Andrews Waste! Best regards, Andrews Waste Team
KEZZA
KEZZA
2023.10.05
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The best rubbish removal service I’ve ever used. Cleared my unwanted items from my home with ease and great quality service. Thank you. Highly recommend
Mark Brown
Mark Brown
2023.07.06
Positive
Professionalism
Turned up on time and communicated with me when they could not find the house. All of the rubbish was taken and garden left clean. Well Done
Reply from Andrews Waste - Rubbish Removal & Collection In London 2024.02.12
Dear Mark, Thank you very much for your feedback! We're pleased to hear that our team's punctuality and communication met your expectations, and we're glad we could efficiently clear the rubbish while leaving your garden clean. Providing a seamless and hassle-free experience for our customers is our goal, and it's great to know that we achieved that for you. Your appreciation motivates us to maintain our high standards of service. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help! Warm regards, Andrews Waste Team
mieke cromheecke
mieke cromheecke
2023.05.19
Positive
Professionalism
Punctuality
Quality
Responsiveness
I asked to pick up some old house hold things I could not trow out through in the weekly garbage. Received quote, they agreed a date & time of collection, arrived on the agreed date & time. Very friendly poeple, super easy and would not doubt to use them again in the future.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2023.05.19
Dear Mieke, Thank you so much for taking the time to share your experience with us in this wonderful Google review! We're thrilled to hear that we were able to provide the service you needed for your old household items. Our team takes great pride in ensuring a smooth and hassle-free experience for our customers, so we're glad to know that the entire process, from receiving the quote to the collection itself, went seamlessly. We strive to be friendly and accommodating, and it's fantastic to hear that our team members made you feel comfortable throughout the entire process. Your kind words and recommendation mean a lot to us, and we sincerely appreciate your trust in our services. If there's ever anything else we can assist you with in the future, please don't hesitate to reach out. We'll be more than happy to help. Thanks again for choosing us, and we look forward to serving you again should the need arise! Warm regards, Andrews Waste Team
Lisa S
Lisa S
2023.04.14
Positive
Professionalism
Punctuality
Quality
Value
Great experience with ANDREW’S WASTE. Very professional and friendly, the removal was efficient. Big thanks to Andrei.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2023.04.14
Dear Lisa, Thank you so much for taking the time to leave us a 5-star review for our rubbish removal service! We are thrilled to hear that you were satisfied with our service and that we were able to meet your expectations. At Andrews Waste, we strive to provide efficient and reliable rubbish removal and collection services to all of our clients, and we're glad to hear that we were able to deliver that to you. We appreciate your feedback and your business. If you ever need rubbish removal services in the future, don't hesitate to give us a call. We would be more than happy to assist you again. Thank you once again for choosing our rubbish removal service and for sharing your positive experience with us. It means a lot to us! Best regards, Andrews Waste Team
Will Riley-Gibson
Will Riley-Gibson
2023.03.27
Positive
Professionalism
Quality
Value
Reply from Andrews Waste - Rubbish Removal & Collection In London 2023.03.27
Dear Will, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. At Andrews Waste, we strive to provide our customers with an exceptional waste removal service, and we're delighted that we were able to do so for you. Your feedback is incredibly valuable to us, and we appreciate your kind words. We hope to have the pleasure of serving you again in the future, and if there is anything else we can do to assist you, please don't hesitate to let us know. Thanks again for choosing Andrews Waste! Best regards
Novo Dragon
Novo Dragon
2023.01.09
Positive
Professionalism
Punctuality
Quality
Responsiveness
Friendly, courteous and efficient. Highly recommended.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2023.01.17
Thank you so much for this great 5-star review. We really appreciate you being a customer and helping to share the word about us.
Isla Semple
Isla Semple
2022.11.28
Positive
Responsiveness
Value
Amazing experience with Andrews Waste Removal. I needed to get rid of an old printer and someone came to collect it within half an hour. The man who came was very friendly and the whole process was so fast and smooth. Also cheaper than anything else I could find! Definitely recommend!
Reply from Andrews Waste - Rubbish Removal & Collection In London 2022.11.28
Thank you so much Isla for your kind words. We really appreciate you taking the time out to share your experience with us—We count ourselves lucky for customers like you. Thank you for your custom from us all at Andrews Waste.
Lola Buckley
Lola Buckley
2022.09.29
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I can't fault the service in any way. It was fantastic. The two guys who arrived were on time, polite, very friendly and helpful.We had two mattresses, deconstructed furniture in various shapes and sizes that meant lots of trips back and forth, some heavy garden furniture and general rubbish. All was sorted within minutes. I will definitely be using them again.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2022.09.29
Thank you so much Lola for your kind words. We really appreciate you taking the time out to share your experience with us—We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Wendy Hamilton
Wendy Hamilton
2022.06.30
Positive
Professionalism
Punctuality
Responsiveness
Value
The team that came arrived on time - and worked quickly and professionally throughout the day on 3 full loads of office chairs for removal. They were so helpful, pleasant and professional. I would be absolutely delighted to recommend them to other business users. The payment process and subsequent documentation was also very easy/streamlined. We needed one further load - and the office got that in place, with the same team, for the next day. Thank you.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2022.06.30
Thank you so much Wendy for your kind words. We really appreciate you taking the time out to share your experience with us—We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Nina Alag Suri
Nina Alag Suri
2022.04.28
Positive
Professionalism
Reply from Andrews Waste - Rubbish Removal & Collection In London 2022.04.29
Thank you, Nina. We appreciate you sharing your experience with us—We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Britt Shaw
Britt Shaw
2022.03.24
Critical
Quality
No one showed up for the appointment. No one answered repeated calls to the 2 listed phone numbers. No one answered my URGENT emails. Wasted a half day taken off work for no reason. Very poor show.
Reply from Andrews Waste - Rubbish Removal & Collection In London 2022.03.24
Dear Britt Shaw, Thank you for your feedback which is always appreciated in order to keep improving our services. Hopefully you can see our online rating within the industry does reflect a top level of service. I would like to start with an apology for being 40 minutes late on the day the waste collection was scheduled for around 9 AM and for the poor communication you experienced. Unfortunately, as our operative explained to you over the phone, the message with all your booking details, for some reason which we are still investigating, never reached our transport department, making it complicated for us to communicate with you about the incident. There is no excuse for the above, and this is wholly down to us. This is the reason why our duty manager immediately offered a discount which might not seem a considerable discount. Our main concern at this point has been to offer an immediate alternative, making our priority to leave your property waste-free by the end of the day as you would have rightly expected as per booking made, that is the why our transport team who were doing their best with the resources available and all the fleet scattered around London carrying out other collections, managed to offer you a collection within the hour, which considering London logistics/traffic issues I would consider pretty good. I do appreciate that all our efforts would never help you recover the hour lost in the AM slot initially allocated to your removal. However, I would hope that our caring approach in trying to rectify the matter as soon as possible could be noted. Moving now back to the fairness of the review, I would like you to note the following: Based on the above, I do believe that you are owed an apology for the 40-minute late arrival when you were booked in for around 9AM, and we certainly do not expect a Five-star review. I do think a one-star review does not reflect the behaviour of a company that tried to do its utmost to rectify the shortfall within the hour and at a discounted rate. We would appreciate it if you could reconsider your review sincerely, keeping in mind all the factors that came into play.