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Reply from alcalacountrypetresort.com
2026.09.21
Thank you so much for taking the time to give us your review.
What customers say about alcalacountrypetresort.com
Recent reviews
Reply from alcalacountrypetresort.com
2026.09.16
Thank you for taking the time and giving us 5 stars!!
Wonderful people, great facilities!!
Reply from alcalacountrypetresort.com
2026.09.16
Thank you so much for your kind words!!
Our Yorkie was mauled by a bigger dog here, 10+ years ago under the Alcala “care”. Their manager called our family while we were on vacation and told us the dog survived, they rushed him to the vet but as a result, our Yorkie lost one of his eyes. They paid for the vet bills but this should have never happened under their care. RUN for your dogs life from this place.
Reply from alcalacountrypetresort.com
2026.07.11
We are so incredibly sorry to read about what your family and your Yorkie experienced. We can’t imagine how traumatic that must have been for all of you, especially while you were away.
As mentioned, this incident occurred more than 10 years ago. While we cannot change what happened, with the previous owners, we are deeply sorry for the lasting impact it had.
Since that time, the business has changed significantly. What was formerly Alcala Pet Care is now Alcala Country Pet Resort. We are under new ownership and new management. Along with that change came major updates to our operations, including improved safety protocols, staff training, behavioral evaluations, and supervised play practices, all with the goal of providing the safest and most attentive care possible.
We understand that an experience like yours can leave a lasting impression. We wish you and your family nothing but the best.
As mentioned, this incident occurred more than 10 years ago. While we cannot change what happened, with the previous owners, we are deeply sorry for the lasting impact it had.
Since that time, the business has changed significantly. What was formerly Alcala Pet Care is now Alcala Country Pet Resort. We are under new ownership and new management. Along with that change came major updates to our operations, including improved safety protocols, staff training, behavioral evaluations, and supervised play practices, all with the goal of providing the safest and most attentive care possible.
We understand that an experience like yours can leave a lasting impression. We wish you and your family nothing but the best.
Will never return here after my dog required veterinary care due to an injury sustained during a boarding stay at Alcala in April 2024 that was directly caused by their care.
When I picked my dog up after five days of boarding, I was shocked to learn that he had been put into solitary confinement an hour after I dropped him off due to "showing aggression with another dog" and he stayed in solitary for the entire five days he was there. When I asked why I wasn't informed of this at all, the employee told me they "didn't have all of the information at the time" which made no sense considering they were the witnesses and decision makers.
When I brought him home I noticed a large sore on one of his elbows that he didn't have when I dropped him off at Alcala. His veterinarian told me it was likely caused by laying in the same spot and not moving for hours, a result of Alcala confining him in an area too small for him. He ended up requiring topical medication to treat the wound.
My dog had never shown aggression while with me, at any previous boarding facility, nor at daycare sessions at Alcala prior to this boarding. Regardless, even if their accusation was true, the fact they never communicated anything with me and just left my dog to rot in a crate for five days straight was inexcusable.
Alcala is our favorite place to take our dogs for boarding or daycare. It is extremely nice exceptionally well cared for and very well managed. I really like the arrangement that they have that gives the dogs some rest time on their own and then also periods of supervised play time in open well maintained yards. It is also one of the few places that accepts and manages non-neutered/spade canines as well.
Reply from alcalacountrypetresort.com
2026.09.16
Thank you so much for choosing Alcala!!
Reply from alcalacountrypetresort.com
2026.09.21
Thank you so much for taking the time for your 5 star review.
This place is truly magical! I have been taking my dogs Romeo and Brock here for over a year now. The place is stunning, the staff is wonderful, and everytime my crazy boys leave, they are popped when they get home.
Drop off is always hectic, but the staff never shows it. Brock is a bit nervous around men so in the beginning it was nice to have Adam be so patient with him making sure Brock felt comfortable.
We decided to put Brock into training for some leash reactivity and counter surfing. Today is his last session with Cidney and it was such a great experience. They have you complete a full online packet of your goals with your pet so they can really tailor the training specific to them. In a 10 class package, you get 2 sessions where you go and they demonstrate the training exercises with you. You then have homework to practice at home. Brock has gotten SO MUCH better on the leash and I have learned tips and tricks to get him engaged with me and less on his surroundings. I can’t say enough good things about Cidney, you can tell she really loves what she does and of course Brock!
This place really does it all with such love and I’ll be a forever customer!
Reply from alcalacountrypetresort.com
2026.01.22
Alex, thank you so much for your kind words!! We love the boys and it has been amazing to be a part of Brock's training journey.
Best place for your furry Friends (Cats and Dogs) to stay while your away somewhere they can't go.
Reply from alcalacountrypetresort.com
2026.09.21
Thank you so much for your kind words!!
First, I was not allowed to see the kennel my dog was going to stay in for 8 days.
Are they partially outside?
They told me no staff after 5 or 6PM.
Constant all day/night barking and wining is not good for any animal.
When I picked her up she looked in shock. She didn’t recognize my voice until I called her repeatedly.
I repeatedly visited before I left my dog. “It was never a good time to see the kennels, feeding, shift change etc. ALWAYS insist to see where your pet is going to be housed. And insist to know when they will be out to play and or walked.
I felt horrible after I picked her up. I expected to see my little happy 12lb dog and it was the opposite.
.
I boarded my 14 year old fiesty 🐈 It was the first time she had ever been away from home. David was so wonderful with her and made me feel very comfortable leaving her.
I will definately be back if she needs any future boarding.
Reply from alcalacountrypetresort.com
2026.09.21
Thank you We love the fiesty ones!!
Took such great care of my cat Vodka Martini! She's shy and can get a little overstimulated at times and Alcala Pet Resort met her needs perfectly! The staff was so kind, sent me update photos and a paragraph daily which helped my peace of mind while leaving her somewhere new for the first time. Also really appreciated them letting me put her into her kennel and carrier myself. Overall great experience boarding with them and will be recommending to
all my friends with cats! Thank you all for taking such great care of my baby (especially Jack for those sweet report cards!)
Reply from alcalacountrypetresort.com
2026.09.21
We love our Cat family!! Thank you for your kind words.
Always friendly ! Such a great place !my golden Butters just loves going there ! And always a great group of happy friendly dogs to play with
Reply from alcalacountrypetresort.com
2026.09.21
Thank you for the kind words.
We absolutely love Alcala Pet Resort! My husband and I bring our golden retriever here for day training, and everything about the experience is top tier. The staff is incredibly friendly and welcoming, the grounds are clean and beautifully maintained, and they’re always accommodating if something unexpected comes up.
Most importantly, I have complete trust in their care—our pup is safe, happy, and genuinely excited every time we pull into the parking lot. Cydney, our trainer, has been amazing. She’s made such a noticeable difference in his impulse control, which has allowed us to include him in more of our everyday outings.
We could go on forever about how great Alcala is. It’s clear they truly care about the animals in their care, and it shows in every detail. Highly recommend!
I highly recommend Acala pet resort for its exceptional service. As the owner of three energetic Dalmatians, I can attest that they thoroughly enjoy their stays. We opt for the enrichment package, which caters to their unique needs. Dill and Hunter are fond of the food-driven puzzles, while Gram prefers the snifaris and extra cuddle time. The resort's attention to detail, including baths on the day of departure, is impressive. Any issues that arise during their stay are promptly communicated to me. I have complete confidence in the care provided by Acala, which greatly enhances my vacation experience. Knowing that my pets are in capable hands allows me to truly relax.
We have been coming to Alcala for a few years now and I have nothing but kind things to say! Grooming staff is absolutely amazing! Kristin always has our girl looking amazing! Kennel staff is kind and great! Always a great experience!!
My dogs have done daycare, boarding, and grooming at Alcala and were so well taken care of the each time! They absolutely love everyone their and it is their home away from home!
Boarded dogs are left alone overnight. My dogs have been boarding at Alcala for years and unfortunately their last recent stay will be their last. My dog had an upset stomach for days over his stay and was left alone for 6 hours at night without being able to be let out, and developed a severe skin infection and lesions as a result of being stuck in his own filth. I was shocked to learn there is no regular overnight care or protocol for a sick dog to provide overnight care as not just a special circumstance. I would have given 1 star but Manager Audrey did make arrangements for our dog to go to the vet and be monitored around the clock until pick up.
We had to cancel our trip due to Alcala's poor communication and processes. A timeline:
3 Weeks to Trip: Reservation made
6 Days to Trip: Evaluation - all good
2 Days to Trip: Acclimatization - "We cannot board your dog"
Picking up our dog on acclimatization day, he was so anxious and distressed that he peed in the entryway. When I asked why they would not board him I received conflicting responses from the staff. I was ultimately told that he barked at the male staff, but this makes no sense to me. We do day boarding regularly with another (better) facility in the area, and they have never had anything but positive things to say about his interactions with people. He always came away from that facility happy and tired. Moreover, we have had male house sitters care for him, and he has been handled by male vet techs. Even our dog groomer is male. I can only surmise from his nervousness when we picked him up at Alcala that the staff here know neither how to read dogs nor how to successfully interact with them aside from the most unflappable individuals.
Putting aside everything else, giving the go-ahead for boarding six days before only to rescind it with only two days to go is absolutely unacceptable, as it leaves zero room to make alternative arrangements.
Reply from alcalacountrypetresort.com
2025.06.08
Michael, I am deeply sorry that your experience did not meet your expectations. Alcala expertly handles pet orientation to ensure their happiness and thriving well-being in our boarding environment. We wholeheartedly prioritize the mental and physical health of our beloved guests. With that in mind, we strive to provide every pet with the best possible chance for success, which is why we offer acclimation days. I also want to express gratitude for taking the time to speak with Audrey, and we sincerely regret that we were not the ideal fit for Amos and Susie to flourish. Although we never want to turn away a customer, the safety and happiness of our furry friends remain our utmost priority. We always strive to provide the best care to the pets and communication to the owner; we will continue to refine this in the future.
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alcalacountrypetresort.com has 155 reviews on Trustindex, collected from Google and Trustindex.
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alcalacountrypetresort.com is rated 4.8 out of 5 based on 155 reviews. 93% of reviewers gave five stars.
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