Verified Company
Located in the new building close to Chandlers Historical shopping district lots of parking handicap accessable
We had a great experience with American Industrial Mechanical when they serviced the walk-in freezer at our Double Oak shop. In our business, reliable refrigeration is critical, and these guys were incredibly punctual and easy to work with from start to finish. Professional, efficient, and dependable. Highly recommend them for commercial mechanical needs!
Reply from AIM
2026.05.19
Thank you sincerely! We hope to work with you again.
Reply from AIM
2026.04.27
Hi Keely, Thank you for the five-star rating! We appreciate you taking the time to support our business.
Reply from AIM
2026.03.25
Hi John, Thank you for the five-star rating! We appreciate you taking the time to support our business.
We use AIM for all the refrigeration repairs at Merit Coffee in DFW area. They do a great job, are technician owned and have been a great partner. I would recommend them to anyone looking for commercial refrigeration repairs.
Reply from AIM
2026.03.06
Thank you for the recommendation! We enjoy working with the team at Merit Coffee. As a technician-owned business, we take pride in providing reliable commercial refrigeration repairs across the DFW area. We look forward to being your partner for a long time!
Reply from AIM
2026.02.26
Thank you so much, Jess, for leaving us a 5-star review! We truly appreciate you choosing American Industrial Mechanical LLC. It was a pleasure serving you!
Great company with skilled tradesmen. Very responsive and reliable service with integrity!
Reply from AIM
2026.02.24
Hello Brian! We value your feedback and are glad our team's expertise met your expectations. Your review of our service is appreciated.
They are professional, honest and reliable!
Reply from AIM
2026.02.12
Thank you for highlighting our professionalism and reliability. Your feedback on our services is valued.
This guy Richard Hobbs is a scam artist. He quoted us some ridiculous quote that was three times what was actually paid. His outrageous quote was not even worth responding to. He had a guy spend about 15 minutes to assess what work needed to be done. When we didn't respond to his outrageous quote, he decided to charge us almost $400 and claimed it was for the estimate. Since we didn't respond to his quote, he claims "declined estimates dictate the completion of service"! Huh??!! You completed the service when your quote was declined? DO NOT GIVE THIS GUY YOUR CC, HE WILL CHARGE YOU AT WILL. My cost was about $400 for someone from his company to spend 15 mins at our store assessing what needs to be done, nothing else. He is an unscrupulous guy!
*******Response to his response********
The 15 email thread is full of your nonsense, nothing else. An exact quote from one of those aforementioned 15 emails "declined estimates dictate the completion of service".
Facts are that your quote was 3 times what we paid for a job very well done, your quote was excessive by several thousand dollars, that your guy spent 15 mins in our store and you charged close to $400 for his 15 mins where absolutely no work was done, it was almost $400 for an estimate that took your guy 15 mins. I think that says it all. Facts don't lie, scam artists do.
He doesn't refute the core facts stated above, only that he sent 15 emails. DO NOT TRUST THIS SCAM ARTIST!
Reply from AIM
2026.01.26
Again, we have a 15 email thread regarding this situation. I provided all of the documentation requested showing the agreements you made. We will challenge this review as it is frivolous and fictitious.
AIM quoted us an outrageous $7,000 for a repair that they had no intention of doing. Another company installed the new capsule pack for only $2,000 and has consistently provided excellent service in the past. The only reason we contacted AIM was because our regular company was booked out.
On top of the exorbitant quote, Richard Hobbs charged us for an “initial trip” fee. His technician spent a mere 15 minutes at our store. After calling AIM for a week straight, trying to get an update on an estimate or confirmation that they could complete the repair, he finally sent us the outrageous quote.
To make matters worse, he charged our credit card for $386.40 without authorization and without speaking to anyone at our company for the 15-minute trip. It’s clear that AIM is simply collecting money on inspection fees without any intention of actually making any real repairs. Please be careful of contacting this company.
I’d like to add since this company decided to respond, I was trying for over a week to get ahold of them. Calling every day, texting, etc… no response. Very deceiving business tactics. I was told multiple days that the tech would come out, then nobody showed up. AIM kept claiming all of their techs were sick or they were too busy after scheduling with them multiple times. Then to send a quote for $7,000 weeks after the “Initial visit” when another extremely reputable company did the job for $2,000… we have not encountered an HVAC company as crooked as this one. I hope everyone steers clear of this business.
Reply from AIM
2026.01.26
Thank you for your reply, as I stated in the email AND on the phone when you called in quotes aren’t free. Now I apologize that you aren’t happy with the outcome we quoted you standard rates and you all stopped responding after. We did NOT charge you $7,000 we sent you an estimate for $6,801.91. Insinuating we sent you a bill for this is unethical and slander. We billed you for the minimum charges as agreed upon by you all in writing. We hope you all have a great day!
I operate two sports bars in the Dallas/Fort Worth metroplex. Ownership wasn’t satisfied with our previous refrigeration tech. Based on some recommendations from my peers, I called AIM. That was a bit over a month ago. They’ve now secured our HVAC, glycol, refrigeration and hot equipment repair business. If that doesn’t tell you how good they are, nothing will. Thanks for the great work AIM!
Reply from AIM
2025.12.08
Thank you for sharing your experience with our team. It's rewarding to know our service has met your needs across various equipment. We're pleased to support your business operations and welcome any future insights.
AIM has been amazing helping us get our drink cooler up and running! Chip came out and quickly diagnosed the issue. This cooler is vital to our volunteer service to Dallas Fire-Rescue so we needed it back in service.
The team at American Industrial are extremely responsive. They are an excellent choice for your HVAC or in our case refrigeration repair needs!
Reply from AIM
2025.11.22
Thank you Mark, we are glad to help!
Great service always on time
Reply from AIM
2025.11.12
We sincerely value your kind review. It's great to hear that our punctual service meets your expectations. Feedback like yours is important to us as it helps strengthen our commitments. Thank you for taking the time to share your experience.
Chip and AIM did a amazing job at my store on a recent work order. Great communication. Chip even went out of his to follow up to make sure there were no further. Great service. Highly recommended!
Reply from AIM
2025.10.08
Thank you for taking the time to share your experience. It's wonderful to hear that Chip and the team at AIM provided excellent service and maintained good communication. Your feedback about the follow-up and service is appreciated. We're glad to have met your expectations and value your recommendation.
User friendly website and detailed answers to the questions posted.
Reply from AIM
2025.09.03
Thank you very much! We do our utmost to respond to everyone in a timely manner.
Thank you!
Management
Thank you!
Management