Active Pump Services Ltd Reviews

Netty Staples 2026.09.18

     

Active pumps have looked after our servicing for many years and I would highly recommend them. They are a very professional company who provide excellent customer service and communication . They also ensure the work is completed on the agreed appointment and have never let us down. Thank you Active Pumps for completing our annual service.

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Reply from Active Pump Services Ltd 2026.09.21

Thank you for your wonderful review and for your continued trust in Active Pumps over the years. We truly appreciate your kind words and recommendation.

It is fantastic to hear that our team’s professionalism, customer service, communication, and reliability have consistently met your expectations. We take great pride in ensuring all servicing work is completed to the highest standard and on the agreed appointment dates, so your feedback means a great deal to us.

David G 2026.07.07

     

We had a replacement kiosk and a system service carried out yesterday by Andrew. The original steel kiosk installed by the developer 3 years ago had rusted badly and looked awful. Andrew did a really neat job on the new installation and it looks so much better.

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Reply from Active Pump Services Ltd 2025.07.25

Thanks so much for taking the time to leave such a lovely review! We're really glad you found us and that Nicky and Sam made everything easy and stress-free. Moving house is hectic enough without having to worry about your pumping station too, so it's great to hear we could help make things simple. If you ever need us again, we’re always here!

Paul Englefield 2026.06.18

     

A great company. I have used Active Pump Services for many years and I can only recommend them. They have always been very helpful at solving any problems and offer a great service.

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Reply from Active Pump Services Ltd 2026.06.19

Thank you so much for your continued support and kind recommendation. It really means a lot to us to have customers like you who return over the years. We’re so pleased to hear that you’ve consistently found our team helpful and that we’ve been able to resolve any issues for you. We truly appreciate your trust in Active Pump Services and look forward to helping you again whenever you need us.

Caroline Collins 2026.06.18

     

Fantastic service from Corben. So polite and helpful and hosed everything down afterwards. Thankyou

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Reply from Active Pump Services Ltd 2026.06.19

Thank you so much for your lovely review! We’re delighted to hear Corben provided such polite and helpful service. He’ll be really pleased to know his work made a great impression – especially making sure everything was left clean and tidy. We truly appreciate your feedback and hope to see you again soon!

Nigel Miller 2026.06.18

     

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Reply from Active Pump Services Ltd 2026.06.19

Thank you so much for your 5-star review! We’re really glad you had a great experience with us. Your support means a lot, and we look forward to welcoming you again soon.

Angela Took 2026.06.16

     

Excellent service received from Active Pump Services, from point of contact speaking with Leah in the office to Corben coming on site yesterday to clear down our cess pit. Highly professional, really helpful - thank you all so much!

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Reply from Active Pump Services Ltd 2026.06.16

Thank you so much for your kind feedback. We’re delighted to hear you had such a positive experience with Active Pump Services. Leah will be pleased to know her support made a great first impression, and we’ll be sure to pass on your compliments to Corben as well. Your comments about the team’s professionalism and helpfulness really mean a lot to us. We truly appreciate your recommendation and look forward to assisting you again in the future.

KAREN MORLEY-FREER 2026.06.12

     

Huge thanks to Active Pump Services Ltd for a fabulous donation to our sucide prevention bench area. Right from liaising with Peter and Terry , to the day where John and Alan arrived we knew this was a great team . They were professional , considerate, tidy and deeply respectful of the job they were completing . Thank you for the manpower the materials the concrete driver who's name I can not remember. , thank you for your amazing contribution and community spirit. Number one company ! Highly recommended 👌

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Reply from Active Pump Services Ltd 2026.06.16

Thank you so much for your incredibly kind words and support — it truly means a great deal to everyone here at Active Pump Services Ltd.

We’re honoured to have been part of such a meaningful project, and it’s wonderful to hear that your experience with Peter, Terry, John, and Alan reflected the values we strive to uphold every day. We’ll also be sure to pass on your appreciation to the rest of the team.

Projects like this remind us how important community spirit is, and we’re grateful to have had the opportunity to contribute.

Thank you again for your recommendation — it really means the world to us.

melissa rae Angorn 2026.06.12

     

Corben was a very professional and polite

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Reply from Active Pump Services Ltd 2026.06.16

Thank you so much for taking the time to leave us a review.
That is the Corben we know and love!
We will be sure to pass your feedback on to him.

Michael Bowman 2026.06.11

     

Done an excellent job, cleaned up thoroughly after emptying wastewater system.

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Reply from Active Pump Services Ltd 2026.06.11

Thanks so much! Glad you’re happy with the job and that everything was left nice and tidy after emptying the wastewater system. Really appreciate the feedback 👍

Lisa Winney 2026.06.02

     

Really lovely guys, super helpful and professional from start to finish. Thank you both for laying the concrete base for our suicide prevention bench. Without you this project would not have been possible. Thank you so much! Highly recommended.

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Reply from Active Pump Services Ltd 2026.06.05

Thank you so much for your kind words — it truly means a lot to us. We’re incredibly proud to have been involved in such an important and meaningful project, and we’re glad we could help bring it to life.
The suicide prevention bench is a wonderful initiative, and it was a pleasure working with you to make it happen. Your appreciation and recommendation are greatly valued.
Wishing you all the very best with the project, and please don’t hesitate to reach out if we can help in the future.

Chris Kraszewski 2026.05.31

     

⭐⭐⭐⭐⭐ A huge thank you to Owen and the team at Active Pumps for their outstanding support in resolving a serious issue at the Southwick Beach public toilets. Following a major blockage in the pump system, Active pumps went above and beyond to get the toilets back up and running ahead of a busy trading weekend. There technical knowledge, commitment and determination to solve the problem were exceptional. The response was quick, professional and effective, preventing what could have been a major disruption for local businesses and visitors to the beach. I would have no hesitation in recommending Active Pumps and look forward to working with them again in the future. Chris Kraszewski Carats Café Bar

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Reply from Active Pump Services Ltd 2026.06.01

Hi Chris,

Thank you so much for your kind words and for taking the time to share your feedback—it’s genuinely appreciated by the whole team.

We’re really pleased we could support you in getting everything back up and running at Southwick Beach, especially ahead of such a busy weekend. Owen and the team take great pride in responding quickly and working through challenging issues like this, so your recognition of their technical expertise and determination means a lot.

It was a pleasure working with you, and we’re glad we could help prevent further disruption for the local businesses and visitors. We look forward to supporting you again in the future whenever needed.
Many thanks again for your recommendation.

Best regards,
The Active Pumps Team

Frank Webber 2026.04.29

     

One of the nicest companies I’ve come across! Very professional, helpful, and reasonably priced. I will certainly use their services for future queries. Highly recommend ActivePump.

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Reply from Active Pump Services Ltd 2025.12.05

Thanks so much for the amazing review! We’re really happy to hear you had a great experience with us. It means a lot that you’d recommend our services, and we’ll be here whenever you need us again.

Accounts Assistant 2026.04.14

     

Friendly helpful service with a can do attitude backed by expert knowledge. Thank you for your help and advice in producing a solution and pump outs prior to install for the property estate we manage.

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Reply from Active Pump Services Ltd 2026.04.17

Thanks so much for the lovely feedback. We’re really glad we could help with the advice, put together a workable solution, and get the pump‑outs done ahead of the install. It was great working with you, and we’re always happy to support you with anything else you need for the estate. Just give us a shout anytime.

Philip Thomas 2026.04.10

     

Prompt, helpful and good service, and a fair price.

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Reply from Active Pump Services Ltd 2026.02.05

Thank you so much for your kind words! We’re really glad to hear you found our service helpful and fairly priced. It was a pleasure assisting you, and we’re always here if you need anything in the future.

Nina McMaster 2026.04.09

     

Fabulously efficient service with excellent staff. Nicki was particularly helpful and an asset to the company.

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Reply from Active Pump Services Ltd 2026.04.10

Thank you for your fantastic feedback. We’re really pleased to hear you found our service so efficient and our team so helpful. Nicky will be especially delighted to receive your kind words — she is most definitely an asset to the company, and we’re proud of the support she provides to our customers. Thank you again for choosing Active Pumps.

Graham MILLER 2026.04.02

     

These guys are great. From start to finish they have been friendly professional and nothing is too much trouble . They cleaned up every day and explained every stage . So glad I went for Active Pumps

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Reply from Active Pump Services Ltd 2026.04.10

Thank you so much for your kind feedback. We’re delighted to hear you were happy with the service from start to finish. Installing your treatment plant was a pleasure, and the team will be very pleased to know their professionalism, clear communication at every stage, and daily clean‑up were appreciated. We always aim to make the process as smooth and stress‑free as possible, and it’s great to know that commitment showed. Thank you for choosing Active Pumps.

Heather Emmens 2026.04.01

     

Fantastic company. Went above and beyond to move my appointments forward. Unblocked the same day quickly snd cleanly

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Reply from Active Pump Services Ltd 2026.04.02

Thank you so much for your wonderful feedback! We’re really glad we could bring your appointments forward and get everything unblocked quickly and cleanly for you. It was a pleasure to help, and we’re always here if you need anything in the future!

Paul Murray 2026.03.18

     

Very happy with the professional service provided by Active Pump Services. Got a message to tell me they were on their way, including ETA. They got straight to work, quickly and efficiently clearing my blocked drain and seemed as satisfied as me when the drain was cleared and their work done. Would not hesitate to use them again. Well done Active Pump Services and thank you.

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Reply from Active Pump Services Ltd 2026.03.19

Thank you for taking the time to share your experience. We're really glad the team could sort the issue quickly and keep you updated along the way. It’s great to hear the drain was cleared efficiently and that you were happy with the service. We appreciate your kind words and would be happy to help again whenever you need us.

Trevor Ralph 2026.03.17

     

Have been using them to service our sewage pump since installation and very satisfied with the service, both on site and with those in the office

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Reply from Active Pump Services Ltd 2025.07.25

Thank you so much for your continued trust in us! We’re really pleased to hear you’ve been happy with the service—both on site and from the team in the office. It’s always our goal to make things as smooth and reliable as possible, and it means a lot to know we’re doing that for you.

– The Active Pumps Team

Fiona Booth 2026.03.11

     

Very reliable company, professional but retains a friendly, personal touch. Great staff that will go the extra mile to help.

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Reply from Active Pump Services Ltd 2026.03.19

Thank you for the great feedback. We really appreciate your comments and are glad our team was able to help. We're always here if you need anything.