Zolucky Reviews

Dear customer,

Thank you for bringing this issue to our attention. We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase.

We are sorry to hear about your experience and deeply regret that our products and services did not meet your expectations.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We strive to provide quality products and a seamless shopping experience, and we sincerely apologize for any inconvenience caused by the delays and return process.

Your feedback is invaluable, and we will use it to improve our product quality and delivery times as well as simplify our return procedures.

To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Tracy
ZOLUCKY

Dear customer,

Thank you for bringing this issue to our attention. We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase.

We understand your frustration regarding the disparity between the product images on our website and the actual items received. We strive to accurately represent our products through photography. However, sometimes there may be slight variations due to differences in screen displays or lighting conditions during the photo shoot.

We regret that the colors and fabric quality did not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.

Regarding the return and refund process, Our policy is to refund after we receive the returned item (usually within 3-5 business days). If you use our return label to return an item, our system will automatically refund you within 3-5 business days after the package is returned, so you don't need to remind us to refund you. It takes time to put the information into the system after the package arrives at the warehouse, so there may be cases where the tracking was delivered but our system has not yet recorded it. We regret that this timeline was not met in your case.

Regarding the original shipping cost, we understand your concern. The shipping cost depends on the destination and the weight of the package, we now provide free shipping when the order amount reaches $99 after the discount. Upon checking, the amount of your order has not reached the free shipping threshold yet, your order original shipping fee is 16.99$. According to our return policy, the original shipping cost cannot be refunded. We apologize if this was not clearly communicated at the time of your purchase.

Regarding returns, we have return warehouses located in the United States, your items were returned to our United States warehouse, they won't be returned to China. The buyer is responsible for the return shipping cost, currently the return shipping of each return parcel is 7.99$, it has been deducted from your refund. We have indicated the return shipping fee before you return the items.

We value your feedback as it helps us improve our services and better meet our customers' expectations. Rest assured, we are committed to addressing these issues and ensuring a satisfactory resolution for you. We have sent an email to you today about your issue. Looking forward to your reply.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Dear customer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and frustration you've experienced with your recent purchase.

We believe in the authenticity and integrity of customer feedback. We value all feedback, whether positive or negative, as it helps us to understand our customers' experiences and continuously improve our products and services.

Regarding your belief that we control feedback, we want to clarify that we do not manipulate or censor customer reviews. We strive to provide a platform where customers can freely share their opinions and experiences with our products.

We acknowledge that there may be instances where feedback is mixed, and we are committed to addressing any concerns raised by our customers. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.

We want to assure you that we aim to provide accurate and representative images of our products on our website, and it's disheartening to hear that we've fallen short in this regard. We have been paying attention to the quality issues and keep working on improvement.

We take your feedback seriously and will use it to review and improve our product quality, presentation, and customer experience processes. Your satisfaction is our priority, and we want to ensure that we address any issues you've encountered to the best of our ability.

Again, thank you for reaching out to us on Sitejabber. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Dear Customer,
Thank you for your feedback on Sitejabber! We apologize for the problems you experienced during your shopping experience. We are committed to providing high quality products and services, but obviously in your case we did not meet your expectations and we deeply regret this.

Regarding the refund issue you mentioned, we take every customer's refund request very seriously and do our best to ensure that they are processed in a timely manner. As far as we can see, we received your refund request and sent a first reply containing some of the refund options you mentioned. However, we have not heard from you since then to confirm your willingness to accept the partial refund we offered. If you did reply to us informing you of your options and we did not offer you a refund, we regret that there may have been a problem with the reply process and that the email did not reach you.

We have requested a 15% refund for you and the refund is currently being expedited. Please understand that since your order transaction is more than 365 days old, we are not sure if the bank can still accept this refund request. If you still do not receive your refund within 3 days, please contact our customer service team immediately and we will investigate and resolve your issue as soon as possible. In the meantime, we will review our refund process to ensure that a similar situation does not happen again.

Regarding the quality of the item you mentioned, we will give feedback to the relevant departments as soon as possible, continue to optimize the quality of our fabrics and production to ensure that the quality of the products we provide meets our standards, and improve our product descriptions so that our customers can more accurately understand the material and quality of the item.

We sincerely appreciate your feedback and hope to have the opportunity to earn your trust back. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Thank you again for your feedback and we look forward to being able to resolve issues and improve your shopping experience.

Best regard,
Hailee
ZOLUCKY

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused.

Regarding the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now provide free shipping when the order amount reaches $99 USD after the discount (excluding final sale items).

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.

Regarding the size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.

Regarding the missing rhinestone earrings and the purse issue, could you please also send the photos to our customer service center?

Regarding returns, all purchases (except bra, swimwear, final sale items, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. Upon checking, the items in your order are all final sale items, accessories and purse, sorry they cannot be returned.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delay issue.

After checking, the shoes you ordered are hot-selling items. Due to the high demand for this item, it has been delayed. But don't worry, we are doing everything we can to get the item shipped out to you as quickly as possible.

We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.

We are not scam, we are a legitimate company. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.

Regarding the returns, items can be returned for 100% refund, currently the buyer is responsible for the return shipping cost. You enjoyed free shipping in this order, but because the total order amount falls below the free shipping threshold after the return, you will also need to bear the original shipping cost. Hope you can understand.

We've also sent you another email today about your issue. Looking forward to your reply.

Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the exchange and refund process.

Sorry we currently don't support exchange, but we will consider having it in the near future. Your kind understanding will be much appreciated.

We support return for refund. All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. You can check our return policy and how to submit return in https://zolucky.com/information/returns-exchanges.

Regarding the size issue, there is a size chart under the product details of each item. Please check the garment measurements in the size guide and compare them with your body measurements when choosing. We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.

We have sent you return label 3 times in 15th Jan, 6th, 13th Feb, and replied to your most recent message in 23rd Feb. It seems that our message never reach you successfully.

In this case, we suggest you write to us directly by email service@zolucky.com, or contact us by chat directly.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Regarding this issue, our representative have sent an email to you and sent the label again, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need more help, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.

Best regard,
Louisa
ZOLUCKY