Verified Company
for buying a simple item, the employee has to open a file and the computer is broken. so i have to lose 15-20 minutes. besides that asking for our name, number and full address is a breach of privacy.
Reply from ZOD Security
2026.05.27
Thank you for your feedback. We continuously review our operations and strive to enhance the customer experience.
We understand where this frustration is coming from. Contrary to what it might appear, and unlike many retail businesses, we do not collect customer data for marketing purposes. The information you are requested to provide is neither optional nor a violation of privacy; in our case, it is legally required.
Our industry is subject to compliance requirements that necessitate the collection of this information upon invoicing. The process is also controlled by the audit team.
We appreciate your patience and understanding.
We understand where this frustration is coming from. Contrary to what it might appear, and unlike many retail businesses, we do not collect customer data for marketing purposes. The information you are requested to provide is neither optional nor a violation of privacy; in our case, it is legally required.
Our industry is subject to compliance requirements that necessitate the collection of this information upon invoicing. The process is also controlled by the audit team.
We appreciate your patience and understanding.
