Verified Company
Always a fun time at Zero Latency. Noah was a great support, with super clear explanations and a very professional attitude throughout. It was my third time there and we had a blast, as always. The games are incredibly immersive, the staff is friendly, and the whole experience feels smooth and well organized. I highly recommend it if you want a great VR experience with friends or family.
Reply from Zero Latency Ottawa
2024.01.26
Thank you for the 5 stars ⭐️
Best vr experience hands down. Having the freedom to move around and not be stuck in place makes everything so much more immersive and makes motion sickness non existant unlike most vr experiences. 100% recommend this to anyone wanting to try vr. We'll worth the money. Always go for the hour session. Any less wont be enough. Making this a by-weekly or monthly thing for sure. 10 star out of 5
The games at Zero Latency were really fun and well designed — definitely a cool experience if you enjoy VR. Unfortunately, the staff were quite rude and unhelpful, which really took away from the overall experience. It’s a shame, because the gameplay itself was great, but the customer service needs serious improvement.
Not going there again!
Reply from Zero Latency Ottawa
2025.11.09
Thank you for your honest feedback, Rami! I'm Milad, the owner of Zero Latency Ottawa, and I'm sorry to hear about your experience with our staff. While I'm glad you enjoyed our Halloween combo Outbreak and Haunted, we clearly fell short on the customer service side, and that's not the experience we want anyone to have.
Customer service is at the heart of what we do, and we missed the mark during your visit. I'm addressing this directly with our team to ensure this doesn't happen again.
I've sent you a private email because I'd like to discuss this further and better understand what happened.
Thank you for bringing this to our attention.
Customer service is at the heart of what we do, and we missed the mark during your visit. I'm addressing this directly with our team to ensure this doesn't happen again.
I've sent you a private email because I'd like to discuss this further and better understand what happened.
Thank you for bringing this to our attention.
Showed up late and they let us go later free of charge. Very fun, but way too pricy
Reply from Zero Latency Ottawa
2025.11.07
Thank you for your honest review, Lucas! We're glad we could accommodate your late arrival and that you had such a fun time.
You can save on your next visit by subscribing to our newsletter to receive a 10% discount code and to be the first to know about our upcoming promotions.
We hope your next visit will earn us that 5th star 🤩
You can save on your next visit by subscribing to our newsletter to receive a 10% discount code and to be the first to know about our upcoming promotions.
We hope your next visit will earn us that 5th star 🤩
We got the Halloween package and it was cool! The fact you can physically walk while using a VR headset is very convenient. Highly recommend!
Reply from Zero Latency Ottawa
2025.10.25
Thank you for your kind review and recommendation! We're glad you enjoyed your Halloween experience, especially Haunted 👻, and hope to see you again soon.
Such an amazing VR experience!! Played a few different games and they were all so much fun, definitely will come back.
Reply from Zero Latency Ottawa
2025.10.25
Thank you for the lovely review and for being a loyal player! We're happy you had such fun experiences here 😊 Haunted is still waiting for you... if you dare 👻
It was really fun playing VR games here. We did the halloween edition package for one hour and every game was super fun. We all enjoyed it and wanted to come back. Although the price was a bit pricy but in some cases it was worth it. Couple things to mention was that make sure to always book ahead of time just incase it can get full. We did have to wait 20 min extra since the booking but there was other little games that we were able to do while waiting. The staff was nice and explained very well. If you want POV videos ask ahead of time because they might not take videos for that but overall it was fantastic night for us and we all left happy and definitely will be coming back!
Reply from Zero Latency Ottawa
2025.10.19
Thank you for your honest review! We're glad you had such a fantastic night, despite the delay in getting started (once again we apologize about the wait 🙏). We're excited for your next visit 😀
