Verified Company
I bought in the restaurant a build your own one, the rice was served warm and soggy, which is not nice. The smell of the bowl is very weird thus I didn’t eat much. Wouldn’t go again.
Reply from Your Bowl
2025.10.13
Hi Xinyuan,
We’re very sorry to hear that your experience didn’t meet expectations. Our goal is always to serve fresh, high-quality poke bowls, and it’s disappointing to know we missed the mark during your visit. Thank you for bringing this to our attention, we’ll be reviewing our preparation process to ensure the rice and ingredients are always served at the proper temperature and quality.
We’d love the chance to make things right. Please reach out to us directly at info@yourbowl.co.uk so we can learn more about your visit and offer a solution.
Thank you again for your feedback, it helps us improve.
Victoria
Your Bowl Director
We’re very sorry to hear that your experience didn’t meet expectations. Our goal is always to serve fresh, high-quality poke bowls, and it’s disappointing to know we missed the mark during your visit. Thank you for bringing this to our attention, we’ll be reviewing our preparation process to ensure the rice and ingredients are always served at the proper temperature and quality.
We’d love the chance to make things right. Please reach out to us directly at info@yourbowl.co.uk so we can learn more about your visit and offer a solution.
Thank you again for your feedback, it helps us improve.
Victoria
Your Bowl Director
We ordered two large build-your-own bowls. The service was friendly and quick, which we really appreciated. However, a few aspects were disappointing. Most notably, the kimchi seemed off. It had a very strong smell and was unfortunately inedible, so we had to throw it away. A couple of ingredients were also mixed up. The edamame we ordered was missing, and one of the bowls came with quinoa instead of rice.
Despite these issues, the bowls were still tasty overall, and we really liked the variety of vegan options. We’ll definitely give the restaurant another try and hope that next time everything, especially the kimchi, will be fresh and spot-on.
Reply from Your Bowl
2025.10.13
Hi Anna-Marie,
Thank you so much for your thoughtful feedback and for giving us a try! We’re really glad you enjoyed our vegan options and friendly service, but we’re truly sorry about the issues with your order, especially the kimchi and the mix-up with the ingredients. That’s not the standard we aim for, and we’ve already reviewed this with our team to make sure everything is fresh and correct moving forward.
We really appreciate your understanding and your willingness to give us another chance, it means a lot. We look forward to serving you a perfect bowl next time!
Victoria
Your Bowl Director
Thank you so much for your thoughtful feedback and for giving us a try! We’re really glad you enjoyed our vegan options and friendly service, but we’re truly sorry about the issues with your order, especially the kimchi and the mix-up with the ingredients. That’s not the standard we aim for, and we’ve already reviewed this with our team to make sure everything is fresh and correct moving forward.
We really appreciate your understanding and your willingness to give us another chance, it means a lot. We look forward to serving you a perfect bowl next time!
Victoria
Your Bowl Director
