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Reviews ( 116 )
Happy Rep
2024.05.16
FILTHY, DISGUSTING, WORKERS!!!! THEY LEFT BEER CANS & DAMAGED MY PROPERTY!!!!
MY FIRST 1 STAR REVIEW EVER!!!! I don’t normally write bad reviews and I’m am not a complainer. I normally only take the time to write positive reviews but I feel obligated to warn the public DO NOT USE these roofers. The roofing crew did a terrible job of cleaning up. You would expect a couple of stray nails left behind but this debris left behind was a safety hazard. I ended up buying a metal magnet tool to swept and clean the area. I have 2 black labs that could have been seriously injured. I’m a gardening enthusiast and the lack of care for my plants and landscaping is beyond words. I had crushed, stepped on plants, chicken bones, massive amounts of cigarette butts, water bottles, caps and beer cans other garbage littered in my garden. They did such a poor job protecting my home that I discovered holes in my lanai screens after the job was finished and no one said anything. At least be honest that you damaged my property. All I can say to any future customer is Xtreme Roofing is an Extreme Nightmare. Update August 6, 2023. Despite them saying that would address my damages, they put a lien on my home and demanded payment for a project financed with my solar install company. Despite me providing receipts of my damages and communicating with their attorney, once they received payment from the finance company per the contract they did NOT reimburse me for my damages. My deepest concern was the alcohol consumption on this project and the total disregard for the damages they did to my property. How can they desecrate someone’s home, harass me for payment that they signed a contract with a finance company to get reimbursed, acknowledge that I was left cleaning up behind filthy workers and spending unnecessary time and money to restore my property. My reviews are ALWAYS positive but this stressful experience and the harm done to me getting pricked my nails and metal scraps carelessly left behind in addition to them refusing to compensate me for my damages left me and now getting a lawyer involved leaves me with no choice but to warn the public.
Lyle Walls
2024.05.10
They did a great job on our roof. John kept us informed through the whole process and made sure tge project went smoothly.
Lyle,
We're thrilled to hear about your positive experience with our team! Ensuring a smooth and informed process is always our top priority, and we're glad John was able to keep you updated every step of the way. Thank you for trusting us with your roofing project!
Joseph Vota
2024.05.06
Rented this company 4 dumpsters for a roofing job back in March. We are now in May and have exhausted all ways to get them to pay me.
No one will return your calls.
No one will respond to your emails.
And for certain no one is paying the bills.
Get paid upfront for your containers or you will be in limbo just like me continuously asking for payment.
If they want to remedy this I will update my review
Lisa O'Connor
2024.04.23
John was amazing I wish I could have done the job with and your company!!! What a pleasure meeting him ;))).. 🙏🏻🍀👍🏻
Hey Lisa,
Thanks for taking the time to leave us a review! We're so glad to hear that you had a great experience with John and our team at Xtreme Roofing & Construction. We wish we could have done the job with you as well! It was a pleasure meeting you and we're grateful for your business. Thanks again for the positive feedback and we hope to work with you again in the future.
Best,
Xtreme Roofing & Construction
Sue anne Leckinger
2024.04.21
John Cooke was awesome. He told us everything g he was going to do & it was done! It looks great!
Hey Sue Anne,
Thanks for leaving us a review! We're so glad to hear that John Cooke did an awesome job for you and that everything was done as promised. We take pride in our work and it's always great to hear positive feedback from our customers. Your roof is in good hands with us!
Take care,
Xtreme Roofing & Construction
David Dovan
2024.04.16
Xtreme Roofing &Construction did an amazing job on my roof. Starting with John Cooke he was such a help from start to finish. He answered all my questions and concerns I had. All the workers were respectful of my property and anyone asking questions. Also did a great job on cleanup. Thank you!
Thank you so much for your glowing review David! We're thrilled to hear about your positive experience with Xtreme Roofing & Construction and John Cooke. Providing exceptional service and addressing our clients' questions and concerns is our top priority. We're glad we could exceed your expectations and leave your property in great shape. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out!
Bruce McCalvin
2024.04.12
John Cooke, the sales manager for central Florida was great. Was very responsive with all my questions I had to ask. Great job all around.
Josh Stin
2024.03.12
Truly appreciated the response and professionalism from Big John. He went above and beyond to help we with a new screen enclosure with wheelchair accessible without even asking he took everything into consideration. I couldn’t be happier with the work and dedication they have given to take care of us and our project every step of the and he is also such an awesome an incredible human being. Thank you all so much Big John and the extreme roofing family
Hello Josh,
Thank you for your kind words! We're delighted to hear that Big John and our team exceeded your expectations and provided exceptional service. We greatly appreciate your trust and your willingness to recommend us. We are grateful for great customers like yourself. Should you ever have more projects in the future or need any assistance, please don't hesitate to reach out.
Chrissy Teixeira
2024.03.12
What an excellent company to work with. From beginning to end, Xtreme Roofing & Construction went above and beyond to meet our needs. They put a new roof on the house we were in the process of selling as well as put a new roof on the house we were moving to. Their crew was always on time, very respectful of us going in and out of the home throughout the day, cleaned up thoroughly to make sure it was safe for my son to be outside, and always had smiles on their faces as they came and went. The lead on the job was always attentive, telling me exactly what was going on during the process. They were easy to get ahold of if I needed something, and always answered whatever questions I had in a timely manner. They were a breeze to work with and did a wonderful job. Thank you Xtreme Roofing & Construction for making a very messy job, easy and clean for our family!
Dear Chrissy,
We're thrilled to hear that you had such a positive experience with our team. It was our pleasure to ensure a smooth and satisfactory roofing process for your family. We truly appreciate your positive feedback and taking the time in sharing your experience with us. If you ever need our services again in the future, please don't hesitate to reach out. Thank you for choosing us!
Madelyn Ruiz
2024.03.02
John has been a true blessing. Turning a stressful situation in a streamline process. Wish more people were more personable. Would recommend 1000%
Hey Madelyn,
Thanks for taking the time to leave us a review! We're so glad to hear that John was able to make your experience with us a positive one. We pride ourselves on providing excellent customer service and it's always great to hear when our efforts are appreciated. We'll be sure to pass along your kind words to John.
Jared Silvia
2024.02.28
You don't see a lot of negative reviews of Xtreme Roofing and Construction aka XTC. This is because they attempt to make unsatisfied customers sign paperwork agreeing, under threat of future legal action, that they will not speak about or post about Xtreme in a negative way. I know because they tried to make me sign this paperwork. In fact, after they failed to even start on a roofing project I hired them for, signed an agreement for (one that never mentioned what I could or couldn't speak about), and left a deposit for... after 7 months of unanswered calls, staff changes that meant I was never talking to the same person, and a shell game of start dates, when I finally said I wanted my thousands of dollars deposit back and to cancel our agreement, they refused to return my money for a full month unless I agreed to their gag order, legally signing away my right to tell people about my bad experience. It took me getting a lawyer involved and preparing a small claims suit to get them to return the money they were holding. They stated, in writing, that they would not return the money because I would not sign the document that included the agreement not to speak negatively about them. When they finally gave in, it was only seemingly because they were informed the lawsuit would be filed the following morning.
Even when they finally returned my money, they spitefully shorted my deposit by $30. I would speculate they only agreed to finally return my deposit without my promise of silence because they didn't want to be embarrassed in court in Sanford, where they're trying to ramp up a solar business too... but that's just speculation. I can speculate if I want, though. They have no right to stop me.
I don't recommend working with them, but if you somehow already are, carefully read every document they put in front of you. Don't sign anything with them that forces you to be silent about them. They want to make it illegal for their disgruntled former clients to tell the truth about bad experiences. That, I think, is worse than them just being a lackluster company.
I challenge the City of Sanford government to look into these business practices by Xtreme roofing and construction, and of any contractor with similar practices and disqualify them from working for the city (which they brag about doing when courting new customers) as long as they make people sign agreements like this. Any contractor who tries to strong arm rights from their citizens as part of a contractural agreement should get no business from the city or benefit from the tax dollars of the same people they are legally trying to silence.
Barbara Elyea
2024.02.07
Xtreme roofing was recommended to me by a friend as well. I got 4 quotes from different roofers… 2 of which did not even come to my house!! Bob came out, got on the roof, took pictures, walked around with me, explained everything, answered every question, took his time and fully understood what my needs were and even gave recommendations. I was so very grateful for his expertise and the knowledge he shared with me. I highly recommend this company for for roofing AND other construction needs!
Dear Barbara,
Thank you for your fantastic review! We're thrilled that Bob could provide you with such a thorough and informative consultation. We truly appreciate your recommendation and look forward to assisting you with any future roofing or construction projects.
Eve Thomas
2024.02.07
Xtreme Roofing team was professional, courteous and completed the job in 3 days. John Cooke was our sales rep. He was involved from start to finish. He made sure the job was done right and that we were beyond satisfied. Thank you John ! I would definitely recommend Xtreme Roofing & John Cooke ! Dave & Eve Thomas
Dear Dave & Eve,
Thank you for your five star review! We're thrilled to hear about your positive experience with our Xtreme Team and John. We're delighted that we could complete the job to your satisfaction in just three days. We'll be sure to pass along your kind words to John and the rest of our team. Thank you for recommending us, and please don't hesitate to reach out if you need anything in the future.
Alanna DiVietro
2024.02.03
Thank you to Xtreme Roofing & Construction for great service! They promptly responded to a last minute inquiry for a roof and kitchen water damage concern. John is super knowledgeable and helpful. He took his time to explain everything and ultimately gave us the peace of mind we needed in our decisions. I highly recommend Xtreme for your roofing and general contracting needs!
Allana, thank you for taking your time in sharing your feedback and leaving our team a five star review! We are happy to hear that John and our team were able to take care of your concerns. If you ever need assistance in the future, please do not hesitate to contact us! We greatly appreciate your business.
Kaylee Holleman
2024.01.08
sean te
2023.12.20
Got our roof done with XRC and it looks amazing. The process was easy from the initial estimate to clean up. BIG John was our initial estimate person, an awesome guy & thank you for your service! He treated us like family and looked out for my best interest in getting the roof complete. He updated me via text and told me to call him anytime with questions or any concerns. He made sure all the information got transitioned over to the crew before work started and he was on site to ensure a smooth transition to the installers. My wife wants to add that Taylor is amazing as well. Taylor called my wife a few times during this whole process to ensure that the work will be done to our satisfaction. ETREME ROOFING has an amazing staff and a company we’ll call whenever we need work done in the future. We highly recommend this company where they value their customers with integrity in everything they do. God Bless you all!
Sean and Christine
Dear Sean and Christine,
Thank you so much for your kind words and the fantastic five-star review! We're thrilled to hear that your roofing experience with Xtreme was amazing from start to finish.
It's truly heartening to know that our team provided you with the exceptional service and care that we strive for. We consider our customers like family, and we're delighted that you felt the same way. We'll be sure to pass along your appreciation to both Big John and Taylor.
Your recommendation means the world to us, and we're honored to be your go-to company for future projects. If you ever need anything, please don't hesitate to reach out. Wishing you many years of enjoyment with your beautiful new roof!
Kelly Hysell
2023.12.18
Great experience with the Sales Team (surprise).
Product looks good - so far.
Only problem was the scheduling came as a bit of a surprise.
Dear Kelly,
Thank you for taking the time to share your feedback regarding your experience with our sales team. We're delighted to hear that your overall experience was great, and we appreciate your positive comments on the quality of our product.
We apologize for any inconvenience caused by the scheduling surprise. Your feedback is valuable, and we'll certainly look into ways to enhance our communication regarding scheduling to ensure a more transparent and predictable experience for our customers.
If you have any further questions or concerns, please feel free to reach out to us directly. We genuinely value your business and appreciate the opportunity to improve based on your insights.
Thank you for choosing us, and we hope to serve you even better in the future.
Constance Mitchell
2023.12.15
My experience with Mr John Cooke and xtreme roofing was absolutely incredible from beginning to finish. He explained everything in a simple and easy to understand way. His communication was top notch and was pro.ot to respond directly to me with any question I had. The co oany helped me thru this difficult process and made it simple and enjoyable. Missie was great also. I highly recommend this company to anyone else with any roofing or construction needs.
Dear Constance,
Thank you so much for taking the time to share your incredible experience with us! We are thrilled to hear that your journey, from start to finish, was met with satisfaction.
We will be sure to pass along your compliments to John and Missie. Your recommendation means the world to us, and we sincerely appreciate your trust in Xtreme for your roofing and construction needs.
If you ever have any further questions or if there's anything more we can assist you with, please don't hesitate to reach out. We look forward to any future opportunities to serve you!
Jesse Cleveland
2023.12.14
We are so happy with the job that Xtreme roofing done with our home. John and Derick were outstanding. If you want best roofing job in Florida, contact Xtreme roofing.
Jesse, we are so happy to hear you are pleased with our team and services! Thank you for taking your time to leave us a five star review. We are appreciative of great customers like you and look forward to serving you again in the future!
Jerry Human
2023.12.13
Xtreme Roofing did an excellent job on our home in Hernando Beach, so we are using them for our Sanford home.
Very knowledgeable and extremely professional.
You can't go wrong !
Dear Jerry,
Thank you so much for your fantastic five-star review! We're thrilled to hear that Xtreme Roofing delivered an excellent job on your home in Hernando Beach. It's truly rewarding to know that our team's knowledge and professionalism met your expectations.
We appreciate your trust in us and are honored to be of service once again for your Sanford home. We look forward to maintaining the same high standards and providing you with another outstanding experience!