Verified Company
Could not thank them enough for the help and honesty! I have been using them for so many years now my entire family relies on their service. Great team of people. They fixed my laptop, my phone, and my work iPad in no time. These people deserves more recognition. They always help answer tech questions, I have been rudely kicked out of other places and they have helped me for free setting up my account and help me understand my work software very very kind people!
Reply from XiRepair
2025.12.03
Your always welcome Ms. Layla! We definately need more people like you. Come back and see us anytime you have any issues.
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Sent in my PS5 to them for a system software error. They told me that is was the HDMI port because they saw stuttering. So all they did was replace the port and I paid $175 total. When I received the console back and started it up. It is continuing to experience the exact same errors I sent it in to be fixed. Instead of owning their mistake they are saying to mail it back in and they will probably tell me it will be a couple more hundred to fix the initial issue I sent it in for. They have lost my trust on the reliability of their diagnosis and repair. I understand it is a business and they need to make money, but based on the other low rated reviews and how the Owner is responding. The customer is not the focus of their service.
Reply from XiRepair
2025.12.03
We appreciate your feedback and would like to clarify a few important points regarding your repair and our process.
Your total payment of $175 included the $130 repair cost and $45 return shipping. We have been in business for over 10 years and have successfully repaired 100,000+ devices, including 10,000+ consoles from customers in all 50 states. We work with the military, police stations across Alabama, and perform B2B repairs for other repair stores in the country. We are one of the FEW independent repair labs with the equipment and expertise to perform complex board-level repairs on console systems.
When your console arrived through our free one-way mail-in program, it went through our standard intake procedure:
Two rounds of pre-repair testing
During these tests, your HDMI port failed, your system showed a corrupted database, and the cooling paste was dried out from regular usage and age. (This has been a VERY common issue, almost see these types of problem at least 5+ times a day across PS4, PS5, and Xbox)
To address all identified issues, we:
1. Replaced the HDMI port
2. Rebuilt the database
3. Replaced the thermal compound
After repairs, your console completed:
1. Two additional rounds of testing, and
2. A manager-level RQC (final quality check)
3. It passed all tests before we sent the invoice.
We also document repairs with photos and internal tracking, and we stand behind every repair with our 1-year warranty.
Because your system is still exhibiting symptoms, we do need it shipped back so we can determine whether there is an additional underlying issue that did not present during testing. Modern game consoles are complex; sometimes multiple faults can exist, and some only reveal themselves after another issue has been corrected. (If you understand technology you would know)
We are absolutely not in the business of charging customers unnecessarily — our volume and reputation allow us to thrive without that. We did not become billionaires with your payment and also plan to be around longer as a business, so scamming customers is not our intention! If the console is found to be non-repairable, or if the issue is a reoccurring problem despite all of our effort to fix it, you will be refunded as you should as a consumer but we are not going to just take your word for it, we need see the issue first hand to determine this outcome! If a new, unrelated issue is present, we will contact you before moving forward.
Our goal is always to do right by our customers. Our team goes over and beyond stressing themselves out to do right by customers, but you as a customer are entitled to your opinion. We encourage you to send the console back under your warranty so we can make this right.
Your total payment of $175 included the $130 repair cost and $45 return shipping. We have been in business for over 10 years and have successfully repaired 100,000+ devices, including 10,000+ consoles from customers in all 50 states. We work with the military, police stations across Alabama, and perform B2B repairs for other repair stores in the country. We are one of the FEW independent repair labs with the equipment and expertise to perform complex board-level repairs on console systems.
When your console arrived through our free one-way mail-in program, it went through our standard intake procedure:
Two rounds of pre-repair testing
During these tests, your HDMI port failed, your system showed a corrupted database, and the cooling paste was dried out from regular usage and age. (This has been a VERY common issue, almost see these types of problem at least 5+ times a day across PS4, PS5, and Xbox)
To address all identified issues, we:
1. Replaced the HDMI port
2. Rebuilt the database
3. Replaced the thermal compound
After repairs, your console completed:
1. Two additional rounds of testing, and
2. A manager-level RQC (final quality check)
3. It passed all tests before we sent the invoice.
We also document repairs with photos and internal tracking, and we stand behind every repair with our 1-year warranty.
Because your system is still exhibiting symptoms, we do need it shipped back so we can determine whether there is an additional underlying issue that did not present during testing. Modern game consoles are complex; sometimes multiple faults can exist, and some only reveal themselves after another issue has been corrected. (If you understand technology you would know)
We are absolutely not in the business of charging customers unnecessarily — our volume and reputation allow us to thrive without that. We did not become billionaires with your payment and also plan to be around longer as a business, so scamming customers is not our intention! If the console is found to be non-repairable, or if the issue is a reoccurring problem despite all of our effort to fix it, you will be refunded as you should as a consumer but we are not going to just take your word for it, we need see the issue first hand to determine this outcome! If a new, unrelated issue is present, we will contact you before moving forward.
Our goal is always to do right by our customers. Our team goes over and beyond stressing themselves out to do right by customers, but you as a customer are entitled to your opinion. We encourage you to send the console back under your warranty so we can make this right.
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I don't know what they did to my laptop. They connected it to wifi and charged me $50.00. Then I came back and turned it on and nothing came up, it wouldn't connect to wifi and now they're telling me to pay more to fix it. This is ridiculous.
Reply from XiRepair
2025.11.05
We completely understand your frustration, and I’d like to clarify what was done with your laptop. When you first brought it in, it was not functioning at all — essentially in a “bricked” state and had been unused for several months. Our technicians were able to get it to power on and attempted to restore basic functionality, including reinstalling software drivers and testing the Wi-Fi connection.
The $50 service fee covered the diagnostic and labor time spent working to get the system running again. Unfortunately, due to the age of your laptop, it’s not compatible with many of the latest software updates and drivers, which limits what can be done to improve performance or connectivity.
At this stage, additional work or parts may be required to make the laptop more reliable, but given its age, that investment might not be cost-effective. In many cases, customers choose to upgrade their hardware rather than continue repairs on an outdated system.
We always strive to be upfront about costs and limitations — and while we wish we could make every device like new, older systems often have hardware limitations beyond repair.
Please let us know how you’d like to proceed — whether you’d like us to provide an estimate for further repair.
The $50 service fee covered the diagnostic and labor time spent working to get the system running again. Unfortunately, due to the age of your laptop, it’s not compatible with many of the latest software updates and drivers, which limits what can be done to improve performance or connectivity.
At this stage, additional work or parts may be required to make the laptop more reliable, but given its age, that investment might not be cost-effective. In many cases, customers choose to upgrade their hardware rather than continue repairs on an outdated system.
We always strive to be upfront about costs and limitations — and while we wish we could make every device like new, older systems often have hardware limitations beyond repair.
Please let us know how you’d like to proceed — whether you’d like us to provide an estimate for further repair.
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