Zenhotels.com Reviews

Ahmad 2025.11.02

     

No refund when they have wrong information Watch out for this company. I used to book from them but when I once again booked a hotel, which in their website was written that it was a four star hotel, and I arrived to the hotel just to see that it was a one star hotel. When showing zenhotels all proof of this, they denied a refund, even though they made has faulty information. This is false advertisement.

Date of experience: 27 October, 2025

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Reply from Zenhotels.com 2025.11.10

Hi Ahmad, we're sorry to hear about your experience. Please send us your booking number so we can review this issue further and work towards a resolution for you. Thank you for bringing this to our attention.

dave T. 2025.09.26

     

Verified

If I could rate 0 stars I would! If you enjoy your sanity, don't use ZenHotels If I could rate 0 stars then I would! Nothing but problems from the minute the booking was made. When making the initial booking, the approach glitches and book a completely different weekend. Within 2 minutes of the confirmation I contacted Zen Hotels and was told tuff, the room is non refundable. This then changed to an offer of credit for what I paid towards the correct date but only if I accepted their inflated price (that was more after the credit than it i made a new booking). I decided I would change my plans to go with the incorrect date out of ease. When I then checked into my room I found that I had then been booked into the wrong room. Yes it sounds trivial, but when you pay £45 extra for a room with a private bathroom and get put in a room with a shared bathroom it does make a difference. ZenHotels eventually accepted that they had made a mistake and offered a whopping £4, yes £4 refund because the hotel had no other rooms and they weren't prepared to move me to another hotel presumablydue to the fact that the cost was extortionate due to it beingbeyond last minute. After refusing their offer they then (at 9.20pm) upped the refund offer to £18 or a free cancellation and said that's the final offer. What good is the free cancellation when I have already travelled to the location? I wish I had read other people's reviews before using this shambles of a company!

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Cahit Gök 2025.09.13

     

Reliable and fast It's one of the most reliable websites that I would definitely recommend. Customer service is extremely helpful and polite.

Date of experience: 13 September, 2025

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Reply from Zenhotels.com 2025.09.29

Thank you, Cahit! We’re thrilled to hear you found our site reliable and our customer service helpful. Your recommendation means a lot to us!

Laarni Doon 2025.09.12

     

Awesome Service Recently I booked an international hotel stay for 7 days through Zenhotels.com, unfortunately with unforseen circumstances my flight got cancelled and needed to cancel my hotel bookings. Zenhotel customer service was literally so helpful and so responsive that I felt so secure with my refund. Very easy to communicate and very quick to answer. Zenhotel gain my trust and loyalty! Can't wait for the next booking. Thank you guys for your awesome service!!!

Date of experience: 12 September, 2025

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Reply from Zenhotels.com 2025.09.29

Thank you, Laarni! We're thrilled to hear about your positive experience with our customer service. Your trust means the world to us, and we look forward to helping you with your next booking! Safe travels!

Austin T 2025.07.24

     

ZEN-HOTELS’ Map Saved Me ZEN-HOTELS’ interactive map was clutch for finding a Tokyo hotel near a subway station. Site was a bit sluggish when filtering by amenities, but the unbeatable rate on a 4-star stay made it worth it.

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Isaak Schrade 2025.07.15

     

fast support but limited language options Customer support responded quickly, but only in English. I would have preferred additional language support.

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Marcel Kielholz 2025.07.10

     

Excellent Support Team Had to contact Zenhotels' support about a special room request, and their team was incredibly responsive, handling everything perfectly and even following up after check-in to ensure everything met my expectations; the website could use some visual improvements, but functionality is solid.

Date of experience: 09 July, 2025

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Maëlys Guerin 2025.07.09

     

Thanks for the help The travel tips and local guides on the ZenHotels blog were insightful and helped me plan my itinerary.

Date of experience: 08 July, 2025

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Petar Dimitrov 2025.07.03

     

I will definitely recommend I want to express my huge gratitude to the team at Zenhotels.com! The hotel room reservation went so smoothly and quickly. The service was top-notch, and the prices were very good. I'm especially impressed with the fast response to my inquiries and how easily they were able to accommodate my needs.

Date of experience: 28 June, 2025

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Mariela Freeman 2025.07.03

     

ZenHotels offers some of the best rates I’ve found online ZenHotels offers some of the best rates I’ve found online; I booked a three‑night stay in Paris and saved almost 20% compared to other sites. The hotel was exactly as described, with all the amenities mentioned, and I only wish the mobile app were a bit more user‑friendly.

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Josue F. 2025.07.03

     

Verified

Fast live chat support The live chat agent resolved my issue immediately with clear instructions, letting me book with confidence.

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Adriel W. 2025.07.02

     

Verified

Crisp email confirmations After booking, I received a beautifully formatted email that included all the necessary details—hotel address, check-in instructions, and local tips. It felt like a concierge service in my inbox.

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Noel O. 2025.06.28

     

Verified

Family Vacation Made Perfect I planned a three‑week family trip across europe with my partner and three kids using Zen, and it made everything so much easier. The site's family filters instantly showed places with connecting rooms and kid‑friendly perks, and the booking was seamless with instant confirmations and detailed itineraries sent straight to my inbox. When I spotted a lower rate elsewhere, they matched it on the spot and even gave us a small credit for next time. Mid‑trip, we decided to stay longer in barcelona, so I called support once and they handled the room extension, child beds, high chairs, and even kept our special rate. Honestly, having every detail taken care of took all the stress out of traveling with kids, I'll definitely be back.

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Marshall Olson 2025.06.24

     

Great loyalty benefits I earned bonus points on every booking and redeemed them for a free night—fantastic reward program.

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Shaniya Saunders 2025.06.24

     

Great loyalty rewards for frequent travelers After accumulating points on several bookings, I redeemed them for a free night at a boutique hotel. The redemption process was transparent and applied instantly to my account. I appreciated the clear tracking of my point balance and upcoming reward milestones. This loyalty program adds real value for repeat customers.

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Adolfo V. 2025.06.24

     

Verified

Handy app features but no push notifications I enjoyed the in-app map and booking tracker, but I didn't receive any push notifications about updates. I checked the app manually.

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Marcelo K. 2025.06.24

     

Verified

Thoughtful eco friendly hotel options I specifically looked for green certified properties and found a filter dedicated to eco friendly hotels. Each listing provided details about the hotel's sustainability practices and certifications. Booking an environmentally responsible stay was effortless and aligned with my values. This feature demonstrates ZenHotels' commitment to conscious travel.

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Michel Dupont 2025.06.23

     

responsive live chat but limited hours The live chat feature helped me adjust my dates quickly, though it was unavailable late at night. It came through when I needed support.

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Michel D. 2025.06.23

     

Verified

Great deals but no loyalty benefits I found excellent seasonal discounts, but there was no option to earn loyalty points. Despite that, I saved significantly on my trip.

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Albert R. 2025.06.22

     

Verified

Budget-Friendly with Some Translation Issues ZenHotels has become my preferred booking platform when traveling on a budget. My recent stay in Prague was arranged through them at a remarkably good price, with all the promised amenities included. The hotel was exactly as pictured and described, and my special request for a higher floor was honored without any issues. The only thing preventing a perfect score is some obvious translation errors in the property descriptions. As a non-native English speaker, I still noticed several awkward phrases and confusing descriptions that could be improved. This didn't affect my booking, but it did make me double-check certain details just to be sure.

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