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Beef shawarma taste blunt... Garlic sauce was terrible.I noticed the guy at beverage section try the mixed drinks with the same spoon without washing it.When I ask him about this unhygienic thing he just smiled..Good luck for those who eat and drink here... Definitely not worth the money 👎🏼👎🏼👎🏼
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First red flag: front waiter with hands full of tattoo
Atmosphere was gloomy and saw the mop n broom just beside counter.
Myanmar-looked waiter guy..keeps on cleaning up the table while we were eating with stinky cloth. Food was below average!
Reply from Zayn Arabic & Western Restaurant KL Traders
2025.06.12
Dear Aliah Alkaff,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent visit to Zayn did not meet your expectations, especially during what should have been an enjoyable dinner with your group.
We sincerely apologize for the shortcomings you experienced with the food — both in taste and presentation. At Zayn, we pride ourselves on offering flavorful dishes crafted with care and creativity, and we are disheartened to know we fell short in delivering that to you. Your comments regarding portion size have also been noted and will be discussed with our kitchen team as we continuously strive to improve and serve our guests better.
We also regret that the overall experience did not reflect the standards we aim to uphold. Your feedback is a valuable opportunity for us to reassess and raise the quality of both our service and culinary offerings.
With regards to your observation about our staff, we appreciate your perspective. At Zayn, we embrace diversity and individuality while maintaining professionalism and respect for all our guests. Nonetheless, we understand how personal expectations may differ, and we will be mindful of how we present ourselves to ensure every guest feels comfortable and welcomed.
We truly hope for the opportunity to serve you again and to show you the high standards we are known for. Thank you once again for bringing these matters to our attention.
Warm regards,
M. Zayn
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent visit to Zayn did not meet your expectations, especially during what should have been an enjoyable dinner with your group.
We sincerely apologize for the shortcomings you experienced with the food — both in taste and presentation. At Zayn, we pride ourselves on offering flavorful dishes crafted with care and creativity, and we are disheartened to know we fell short in delivering that to you. Your comments regarding portion size have also been noted and will be discussed with our kitchen team as we continuously strive to improve and serve our guests better.
We also regret that the overall experience did not reflect the standards we aim to uphold. Your feedback is a valuable opportunity for us to reassess and raise the quality of both our service and culinary offerings.
With regards to your observation about our staff, we appreciate your perspective. At Zayn, we embrace diversity and individuality while maintaining professionalism and respect for all our guests. Nonetheless, we understand how personal expectations may differ, and we will be mindful of how we present ourselves to ensure every guest feels comfortable and welcomed.
We truly hope for the opportunity to serve you again and to show you the high standards we are known for. Thank you once again for bringing these matters to our attention.
Warm regards,
M. Zayn
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We visited the restaurant for dinner as a group of 15. Unfortunately, our overall experience was below expectations. The food served was below average in both taste and presentation. Food portion also small.
Additionally, we noticed that the staff serving us had full-hand tattoos, which may not align with the image some guests might expect from a dining establishment — especially for muslim family with kids.
Reply from Zayn Arabic & Western Restaurant KL Traders
2025.06.12
Dear Syed Naqib,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent visit to Zayn did not meet your expectations, especially during what should have been an enjoyable dinner with your group.
We sincerely apologize for the shortcomings you experienced with the food — both in taste and presentation. At Zayn, we pride ourselves on offering flavorful dishes crafted with care and creativity, and we are disheartened to know we fell short in delivering that to you. Your comments regarding portion size have also been noted and will be discussed with our kitchen team as we continuously strive to improve and serve our guests better.
We also regret that the overall experience did not reflect the standards we aim to uphold. Your feedback is a valuable opportunity for us to reassess and raise the quality of both our service and culinary offerings.
With regards to your observation about our staff, we appreciate your perspective. At Zayn, we embrace diversity and individuality while maintaining professionalism and respect for all our guests. Nonetheless, we understand how personal expectations may differ, and we will be mindful of how we present ourselves to ensure every guest feels comfortable and welcomed.
We truly hope for the opportunity to serve you again and to show you the high standards we are known for. Thank you once again for bringing these matters to our attention.
Warm regards,
M. Zayn
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent visit to Zayn did not meet your expectations, especially during what should have been an enjoyable dinner with your group.
We sincerely apologize for the shortcomings you experienced with the food — both in taste and presentation. At Zayn, we pride ourselves on offering flavorful dishes crafted with care and creativity, and we are disheartened to know we fell short in delivering that to you. Your comments regarding portion size have also been noted and will be discussed with our kitchen team as we continuously strive to improve and serve our guests better.
We also regret that the overall experience did not reflect the standards we aim to uphold. Your feedback is a valuable opportunity for us to reassess and raise the quality of both our service and culinary offerings.
With regards to your observation about our staff, we appreciate your perspective. At Zayn, we embrace diversity and individuality while maintaining professionalism and respect for all our guests. Nonetheless, we understand how personal expectations may differ, and we will be mindful of how we present ourselves to ensure every guest feels comfortable and welcomed.
We truly hope for the opportunity to serve you again and to show you the high standards we are known for. Thank you once again for bringing these matters to our attention.
Warm regards,
M. Zayn
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