Zales Reviews

Erika Vega 2025.12.12

     

Amazing and beautiful thank you for your time and attention to detail. Will definitely Made a customer out of me 💛

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Reply from Zales 2025.12.13

Thank you so much for the wonderful 5-star review! We’re absolutely delighted to know that your experience with us at Zales in New York was exceptional. It was our pleasure to help you find the perfect piece, and we’re excited to assist you again with future jewelry needs. Your trust means the world to us!

Sarah Morales 2025.12.08

     

Jenny and Crystal are phenomenal. Super helpful and informative. Appreciate them so much !! Come see them! Come get ya diamonds!!!

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Reply from Zales 2025.12.09

We’re beyond grateful for your 5-star review! At Zales in New York, we’re dedicated to providing you with the best possible experience, and we can’t wait to help you find even more stunning pieces to celebrate your special moments. We look forward to welcoming you back soon!

Edwin Reyes 2025.12.07

     

Carol was great and we always go back to see her everytime we need an upgrade or inspection. She is very knowledgeable and always gives us great direction with our taste and budget.

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Reply from Zales 2025.12.08

Thank you for the glowing 5-star review! Your experience is everything to us. At Zales in New York, we are committed to creating shopping experiences just as exceptional as the jewelry we carry. We look forward to seeing you again soon to help you celebrate all of life’s milestone moments!

rotem minster 2025.12.05

     

This place is an absolute disgrace, with an inexperienced and unfriendly staff. They don’t provide customers with the service they deserve and simply brush people off. They don’t stick to schedules and don’t stand behind their word. This is the first time I’ve ever had an expensive ring, and it’s the engagement ring I received and they’ve completely ruined any desire I had to ever buy jewelry again. Do NOT come here!!

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Taj Studios 2025.12.05

     

I enjoyed my experience. Nicky and Jenny ensured that I was well taken care of

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Reply from Zales 2025.12.06

We are thrilled that you had an exceptional experience with our team of jewelry experts at Zales in New York! We love nothing more than helping our valued customers Celebrate Life and Express Love and it was a pleasure to help you pick out your
beautiful new piece. Your trust in us as your personal jewelers means
everything and we look forward to seeing you again to assist you in adding the next stunning piece to your jewelry box or to help you find amazing gifts for any occasion.

Donald Rashad 2025.12.03

     

Riley & Jenny prrovided me with excellent service.. They were both very helpful, knowledgeable & informative .....

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Reply from Zales 2025.12.04

We are thrilled that you had an exceptional experience with our team of jewelry experts at Zales in New York! We love nothing more than helping our valued customers Celebrate Life and Express Love and it was a pleasure to help you pick out your
beautiful new piece. Your trust in us as your personal jewelers means
everything and we look forward to seeing you again to assist you in adding the next stunning piece to your jewelry box or to help you find amazing gifts for any occasion.

Jessica Chan 2025.12.02

     

Cristina was super helpful! Great customer service

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Reply from Zales 2025.12.03

We are thrilled that you had an exceptional experience with our team of jewelry experts at Zales in New York! We love nothing more than helping our valued customers Celebrate Life and Express Love and it was a pleasure to help you pick out your
beautiful new piece. Your trust in us as your personal jewelers means
everything and we look forward to seeing you again to assist you in adding the next stunning piece to your jewelry box or to help you find amazing gifts for any occasion.

Kim - VI XX 2025.12.01

     

Great customer service, very friendly staff!

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Reply from Zales 2025.11.29

Thank you for the glowing 5-star review! Your experience is everything to us. At Zales in New York, we are committed to creating shopping experiences just as exceptional as the jewelry we carry. We look forward to seeing you again soon to help you celebrate all of life’s milestone moments!

Shah Fahad 2025.11.28

     

Riley was amazing! He was so patient, kind, and helpful while showing me different rings, and he made the whole experience really easy and enjoyable. He understood exactly what I was looking for and showed me beautiful options without any pressure. Thank you, Riley, for the wonderful service!

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Reply from Zales 2025.11.29

We’re beyond grateful for your 5-star review! At Zales in New York, we’re dedicated to providing you with the best possible experience, and we can’t wait to help you find even more stunning pieces to celebrate your special moments. We look forward to welcoming you back soon!

Brendan Cotter 2025.11.28

     

Carol helped us immensely finding our wedding band!

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Reply from Zales 2025.11.29

Nothing makes our day better than knowing we provided an experience as exceptional as the jewelry we carry! Thank you for sharing your experience with us! It’s our pleasure to serve wonderful customers like you at Zales in New York. We look forward to seeing you again soon for all of your jewelry needs as you Celebrate Life and Express Love!

Beatriz Tovar 2025.11.26

     

Upon arriving to Zales I was greeted by Jenny who was pleasant and extremely helpful... So helpful I ended up getting my engagement ring 😁❤️ and we'll be looking forward to coming back to the Zales at this location

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Reply from Zales 2025.11.27

We are thrilled that you had an exceptional experience with our team of jewelry experts at Zales in New York! We love nothing more than helping our valued customers Celebrate Life and Express Love and it was a pleasure to help you pick out your
beautiful new piece. Your trust in us as your personal jewelers means
everything and we look forward to seeing you again to assist you in adding the next stunning piece to your jewelry box or to help you find amazing gifts for any occasion.

Constantino Barrera Jr 2025.11.22

     

Had a great experience at the location Jenny made it personal and emotional she made sure that I found the ring that spoke to me.

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Reply from Zales 2025.11.23

Thank you for your amazing 5-star review! We’re so happy to know that your experience with our team at Zales in New York, exceeded expectations. Helping you celebrate your life’s
special moments is what we do best, and we can’t wait to assist you again.

Angela Ramos 2025.11.22

     

Jenny was a delight. Within 5 minutes we had exactly what we wanted.

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Reply from Zales 2025.11.23

We’re beyond grateful for your 5-star review! At Zales in New York, we’re dedicated to providing you with the best possible experience, and we can’t wait to help you find even more stunning pieces to celebrate your special moments. We look forward to welcoming you back soon!

aracelis berrios 2025.11.22

     

Excellent service from Jenny.

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Reply from Zales 2025.11.23

Thank you so much for the wonderful 5-star review! We’re absolutely delighted to know that your experience with us at Zales in New York was exceptional. It was our pleasure to help you find the perfect piece, and we’re excited to assist you again with future jewelry needs. Your trust means the world to us!

Barbara Bailey 2025.11.17

     

I came to purchase an engagement ring and a wedding band fid my partner.jenny was very nice and follw our needs working with our budget ,also her knowledge skills are excellent. She ll make an excellent Manager - very patient ans very kind- I ll diffe back to the store and purchase my we band

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Reply from Zales 2025.11.19

We’re beyond grateful for your 5-star review! At Zales in New York, we’re dedicated to providing you with the best possible experience, and we can’t wait to help you find even more stunning pieces to celebrate your special moments. We look forward to welcoming you back soon!

Rovena Koro 2025.11.08

     

I can’t recommend Jenny enough. From our first conversation, she was transparent, patient, and incredibly knowledgeable. She walked me through the design in plain English, never rushed me, and kept everything within my budget. Communication was top-notch and timelines were clear. The final engagement ring is absolutely beautiful—better than I imagined—and Jenny even followed up to make sure everything fit perfectly. If you want someone you can trust with such an important purchase, go see Jenny.

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Reply from Zales 2025.11.09

Nothing makes our day better than knowing we provided an experience as exceptional as the jewelry we carry! Thank you for sharing your experience with us! It’s our pleasure to serve wonderful customers like you at Zales in New York. We look forward to seeing you again soon for all of your jewelry needs as you Celebrate Life and Express Love!

Victor Medina 2025.11.07

     

Jan was very helpful in my purchase I felt no pressure and she walked me through the buying of this jewelry with such kindness and helpfulness.

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Reply from Zales 2025.11.08

Thank you for the glowing 5-star review! Your experience is everything to us. At Zales in New York, we are committed to creating shopping experiences just as exceptional as the jewelry we carry. We look forward to seeing you again soon to help you celebrate all of life’s milestone moments!

Victor NYC 2025.11.01

     

Jenny warm and courteous when I arrived you always take care me and my family thank you.

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Reply from Zales 2025.07.13

We’re beyond grateful for your 5-star review! At Zales in New York, we’re dedicated to providing you with the best possible experience, and we can’t wait to help you
find even more stunning pieces to celebrate your special moments. We look forward to welcoming you back soon!

Josefina Navarro 2025.10.30

     

Jenny es excepcional. Tiene un trato sumamente amable. Su cortesía es indescriptible. Cuando vuelva a comprar una joya buscaré a Jenny.

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Reply from Zales 2025.10.31

¡Estamos sumamente agradecidos por su reseña de 5 estrellas! En Zales y New York, nos dedicamos a brindarle la mejor experiencia posible y estamos ansiosos por
ayudarle a encontrar aún más piezas impresionantes para celebrar sus momentos
especiales. ¡Esperamos darle la bienvenida pronto!

Veronica Quito 2025.10.30

     

Amazing experience with Carol and Riley at the 5th Ave location. They knew exactly what my engagement ring needed to enhance its beauty and durability to match my lifestyle. Will definitely be going back for all future jewelry needs!

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Reply from Zales 2025.10.31

Nothing makes our day better than knowing we provided an experience as exceptional as the jewelry we carry! Thank you for sharing your experience with us! It’s our pleasure to serve wonderful customers like you at Zales in New York. We look forward to seeing you again soon for all of your jewelry needs as you Celebrate Life and Express Love!