Verified Company
Took my truck in to get the power steering fixed and ended up spending over $1000! I’ve never in my life have been charged $70 for a belt on a pulley! Told the receptionist when I dropped my vehicle off that 3rd and 4 gear were out (even gave special instructions on how to shift it) I get it back and now my 2nd gear is out. I didn’t just get ripped off by how much I paid for services but now I can’t go over 20mph
Reply from Yocum Automotive
2025.12.01
Lisa, the charges were exactly what you authorized. We provided a full estimate before any work was started, and you approved that estimate with your signature. We completed the power steering repair exactly as requested, and the final cost matched what you agreed to.
You also made it clear at drop-off that you did not want the transmission inspected. Because of your instruction, no transmission diagnostics or repairs were performed. Any existing or new transmission issues are unrelated to the work we completed.
We stand behind the accuracy of our estimate, the authorization you provided, and the repair that was done. If you would like the transmission properly inspected now, we are available to do so.
You also made it clear at drop-off that you did not want the transmission inspected. Because of your instruction, no transmission diagnostics or repairs were performed. Any existing or new transmission issues are unrelated to the work we completed.
We stand behind the accuracy of our estimate, the authorization you provided, and the repair that was done. If you would like the transmission properly inspected now, we are available to do so.
Worked to get me in for a state inspection on short notice. I realize that is not the most desired work they do (especially with a busy and full schedule) but the got me in when they said and got it done that day. It is much appreciated!
Reply from Yocum Automotive
2025.12.04
Thank you Eric. Our team appreciates your review.
Casey from yokum contacted me about a brake inspection and wanted to speak to my husband about his 1 star review. My husband called her back and she argued and was unwilling to make it right by giving a refund. So unsure why she wanted to talk with him in the first place when it just turned into an argument with absolutely no resolution or customer satisfaction. We could have taken it up the road and gotten a free brake inspection plus saved hundreds on the brake install itself. Not at all satisfied.
Smallest parking lot anywhere near springfield. Biggest thing was the 2 different quotes I've received for brake pads and rotors. Years apart, still way over priced and charge 70 for brake inspection only. Should've never tried this place for a second estimate on both well running vehicles..
Reply from Yocum Automotive
2025.12.01
We contacted this customer after his review, and he openly stated that the one-star rating was posted to pressure us into refunding the $70 brake inspection. He also said he would replace it with a “fabulous” 5-star review if we refunded the fee.
We do not participate in review manipulation, and we do not issue refunds based on threats or incentives. The brake inspection was a legitimate, hands-on service performed by a certified technician, and the charge was appropriate.
We stand by our work, our pricing, and our ethical business practices.
We do not participate in review manipulation, and we do not issue refunds based on threats or incentives. The brake inspection was a legitimate, hands-on service performed by a certified technician, and the charge was appropriate.
We stand by our work, our pricing, and our ethical business practices.
Part was defective so they got it fixed the very next business day! No complaints! Had to have ignition replaced
Reply from Yocum Automotive
2025.11.17
Thanks Erin. Unfortunately we get a defective part every once in a while. Thanks for getting it back to us to fix. We appreciate you leaving us a review.
Yocum works efficiently. You can tell someone has dedicated the time to make their services more convenient. This undoubtedly coincides with efficient workflow, and dedicated employees.
I won’t go into detail about my service because they really cut me a break on a quick alignment, but that shows me how much they valued my needs. Only thing I dislike is not getting to shoot it with the mechanic, but we’ll just keep that a small town thing!
10/10 great place thanks again!!
Reply from Yocum Automotive
2025.11.10
Thank you Josh. We appreciate the opportunity to service your vehicle. I am thankful you took time to write this great review.
Very responsive and simple inventory of prices and what needs to be corrected prior to any repairs being completed. Repairs done in an incredibly timely manner!
Reply from Yocum Automotive
2025.11.03
We appreciate your review of our processes Scott. Thanks for allowing us to service your vehicle.
