Verified Company
Had Matt in to restore wooden floors in 2 areas of the upstairs in my house, one area also needed a hearth being removed and replaced - I honestly couldnt be happier with the results, they've far exceeded any and all expectations, its transformed the space completely!!
Matt is not only very professional, hes extremely knowledgeable and very good at what he does! The floors were covered in a very tough, black Victorian paint which turned out to be quite tough to remove, and so even happier with the end result achieved. See some before & after shots.
I have the same flooring in my bedroom, and when possible will definitely be looking to book in to get the same work on my bedroom floors. As well as getting their advice/help on replacing downstairs flooring, as Matt has already provided some good insight into whats already here, which has helped us a lot.
I would highly recommend The Wood Floor Restoration Co to anyone based on my experience. Thank you so much!!! ☺️
Matt was recommended by a friend and we used him to sand and seal the floors in two rooms in our property. He also fitted a new banister and rail and insulated a suspended ground floor space.
He did a great job, is a very pleasant chap, and I have no hesitation recommending him. We would certainly use him again.
I contacted The Wood Floor Restoration company as they were recommended to me by a friend who had used them. They did an initial survey of my living room floor which allowed them to explain my options and answer my questions regarding repairs, finishes etc. After agreeing to their quote, Matt carried out the work over three days. This was sanding, repairing and varnishing a solid oak floor, including navigating around an electric floor socket that we added. There was little mess and it caused very little disruption. I was delighted with the finished floor - the oak truly looked like new and was a much more attractive colour and sheen than before. The pictures show the “before” and “after” state of the floor. Matt is returning in a few weeks to do the dining room next.
Amidst house movement timeline , we found that our floor in the new house turned out to be quite unloved and needed some serious restoration. We found Woodfloor restoration on google and upon contact, they very kindly accommodated our demanding timeline into their tight schedule, the work was flawless and service was really nice and friendly. This is one investment that we seen at highest ROI, I highly recommend Dieter and Matthew .
Very pleased with our restored parquet floor! Matt was very prompt, friendly, clean and tidy and was able to advise on the type of finish we required for our needs and even managed to get a huge scratch/gouge out that ran across multiple tiles left by the previous owners. It looks great, thank you so much!
Wow, wow, wow! Cant't recommend Matt highly enough. We moved into our house 5 years ago and inherited an engineered oak floor in our lounge which we have never really liked. Its been down over 15 years and over those years has turned very orange - the more we lived with it the more we hated it.
Then, along came Matt! Over 2 days he has totally transformed it into a beautiful light oak floor, bringing out the amazing wood grain. We chose to go with an invisible finish to truly show off its lovely pale colour. The photos show it before during and after - think you will agree it looks so much better. We now love our floor and are so pleased we didn't rip it up. It looks brand new. Thanks Matt for an amazing job.
Beyond Expectations!!
Matthew did an incredible job restoring my floor. He is not only incredibly skilled but also incredibly pleasant and professional to work with.
He explained the entire process clearly, and he made sure I was completely satisfied with every step. My floors look absolutely amazing, and I'm so grateful for his dedication and hard work. I would give him the highest possible recommendation!
He was also, very mindful of my home and kept everything clean throughout the process. I would definitely use him again!"
Matt was recommended to us by a friend having set a high bar for his quality of craftsmanship. I have high standards and expectations and he met these with ease, producing absolutely fantastic results with the restoration of our 100 year old parquet floor - is it exactly as we’d hoped.
Aside from the high level of execution, Matt is also a great communicator, easy to contact and very patient, explaining everything clearly - particularly where the unknown can sometimes be uncovered when restoring old floors.
We would highly recommend and are also pleased to see that our building contractor has also hired him for a large project in London.
Of all the many tradesmen I've dealt with over the years Deiter is the worst. Not because of his skills but due to his lack of honesty and integrity. Several years ago I contacted him about renovating the original victorian floor in 3 rooms of a house which was our first family home. I wasn't certain the floor would be suitable for sanding and finishing because it looked a bit rough. So he came over and had a good look. He told me it would need 3 days' work. I was happy though a little skeptikal. So much so that, a few days before the work was due to start, I got him to nip over and take another look just to be sure he was still confident. Also, one floorboard had been damaged during renovation work, but he said all I needed to do was to pay him for a replacement board. Anyway I reiterated - was he sure the floor was good enough to renovate? He reassured me it was and his exact words were "you won't recognise it when I'm finished". So... he started.
Day one, he made little progess. Day two, he didn't show up and I heard nothing from him. Eventually he answered my calls (the next day I think) and told me he'd had to go to hospital to get a skin graft on his finger. I'll leave it to you to decide whether you believe him. When he came back to the house... guess what? He told me the floor was not in good enough condition to renovate. I was not surprised and was actually a little relieved. There were no hard feelings from my side.
Anyway I noticed after a while that he hadn't returned my deposit. I'd paid several hundred pounds as a deposit which represented 1/3 of the quote. So I phoned him to clear it up. Guess what? He laughed, making me feel foolish, and told me that he would not return it because he had done a day's work. That's right, the day spent on a job that he'd admitted was a waste of time, and could never be completed, cost me several hundred quid. Among various other excuses he also told me that the issue was the damage done since his initial visit. As mentioned, this was to one floorboard (on a job to renovate 3 entire rooms) which I'd ensured he was shown before the job even started.
Over the years I've occasionally looked to see if I could provide feedback anywhere but conveniently for him there weren't any mechanisms to do that until I saw he was on Google. How does a guy who treats a customer like this stay in business for 30 years? I suppose you do enough jobs where customers are happy and just ignore the ones you ripped off.
Reply from The Wood Floor Restoration Company
2025.04.23
Dear Liam
Thank you for taking the time to share your past experience. I understand this review relates to an interaction with Dieter back in 2012, prior to my involvement as the current owner of the company.
Reading your detailed account from so long ago, I can appreciate the frustration and the feeling of being let down regarding the condition of your floor, and particularly the issue with the deposit.
Since taking over Wood Floor Restoration Co, my focus has been on building a business based on trust, clear communication, and ensuring fair treatment for every customer. I am proud of the positive feedback I have consistently received, which reflects my commitment to these values and to providing high-quality service in the years since.
While I cannot speak directly to the specifics of a situation that occurred such a long time ago and before my ownership, I want to assure you that I take all feedback seriously and are continuously striving to improve. If you would be open to discussing your experience further, I would be happy to hear more and see if there's any way we can address your concerns moving forward. Feel free to contact me at info@woodfloorrestoration.co.uk
Sincerely,
Matt
Current Owner, Wood Floor Restoration Co
Thank you for taking the time to share your past experience. I understand this review relates to an interaction with Dieter back in 2012, prior to my involvement as the current owner of the company.
Reading your detailed account from so long ago, I can appreciate the frustration and the feeling of being let down regarding the condition of your floor, and particularly the issue with the deposit.
Since taking over Wood Floor Restoration Co, my focus has been on building a business based on trust, clear communication, and ensuring fair treatment for every customer. I am proud of the positive feedback I have consistently received, which reflects my commitment to these values and to providing high-quality service in the years since.
While I cannot speak directly to the specifics of a situation that occurred such a long time ago and before my ownership, I want to assure you that I take all feedback seriously and are continuously striving to improve. If you would be open to discussing your experience further, I would be happy to hear more and see if there's any way we can address your concerns moving forward. Feel free to contact me at info@woodfloorrestoration.co.uk
Sincerely,
Matt
Current Owner, Wood Floor Restoration Co
A huge thank you to Matt, owner of The Wood Floor Restoration Company. He has completely transformed our 100 year old floors from a previous mess to a work of art. Matt’s attention to detail was second to none. He identified any underlying issues below the surface and was able to carry out repairs to the joists, ensuring longevity of the floor for decades to come. The machinery he used removed all old staining on the floors and the satin varnish that was applied to finish the floors looks subtle and gives a fresh look, whilst not detracting from the natural beauty of the original floors. The cost to carry out the work was reasonable and the job was completed efficiently. If you are looking for someone honest, trustworthy and diligent, then look no further. Thank you Matt and The Wood Floor Restoration Company for such a fantastic job - we are delighted with the result.
From inception with Wood Floor Restorations, my wife and I knew we were in safe hands! After 2 attempts at laying a very tricky floor by 2 previous carpenters. Matt came to the rescue and has completed a first class job (with a floor we had given up on). The work was carried out in a very clear and meticulous manner. We were updated throughout the process and given ideas we had overlooked on previous attempts on the floor.
We are very happy with the finished result - and would not hesitate to recommend Wood Floor Restorations!! 😊
Matt did our floorboards in all rooms, restoring the original boards of the house. He's done an amazing job and he was consulting with us throughout the work. We were so pleased that we also asked him to do a built-in wardrobe in our main bedroom, which is amazing. I drew the model on a piece of paper and he brought it to life adding details and sharing his ideas. Highly recommend it!
