I received my CPAP machine from Wise Owl Medical Supple today and was very impressed with the time and care that was given to me by Karen. I look forward to a positive experience with this company.
Thank you for taking the time to leave us a positive review, Benny. Happy to Help!
Casey Stackhouse2026.01.25
I had an excellent experience with Karen Mathews at Wise Owl. She took genuine time with me, carefully reviewing how my CPAP works and making sure I fully understood every aspect of the equipment and the services they provide. Karen was patient, knowledgeable, and never made me feel rushed or overwhelmed. Her attention to detail and willingness to answer all my questions gave me real confidence moving forward. You can tell she truly cares about her clients and their health. Highly recommend Karen and the team at Wise Owl!
Thanks for sharing your CPAP experience, Casey! Let us know if you need any further help with your new CPAP Therapy. Happy to help!
Cristina Greenleaf2026.01.24
Karen was super helpful and very thorough while helping me get set up with my new equipment. Thanks again so much for your knowledge and humor through the process!
As a new CPAP user…I had heard Many stories, some good others not so good, from people that needed to use them. I was impressed by all the detailed explanations and the time that was allowed to be spent with me showing me the options. Karen is great and tolerated my questions and answered each one. Even when in my taking written notes…reiterating what she had told me to be sure. She was patient and kind. A true gem for your agency!! She knows what she does well. I will need time to get the hang of the routine use of this machine but feel confident in knowing can reach out to any of her staff should I have further questions or concerns about my equipment and its use. Thank you. VLR
We appreciate your detailed review, Linda! Let us know if you need anything!
Clifford Rhodes2026.01.21
It was a good experience coming in to change to a new supplier for my cpap supplies. Karen Matthew's was very thorough and helpful with the transition.
Thank you.
Clifford Rhodes
Rachel always greets me with a smile, very helpful every time I have been to Wise Owl office and always asks someone else in the office if she is not familiar with the answer to my questions and last but not least great service every time.
I had serious concerns about Wise Owl Medical Supply’s CPAP pricing. I was told the Wi-Fi–enabled option, which allows physicians to access usage data remotely, would cost $25 per month for 10 months. The only no-cost option offered was an SD card version that requires manual data transfer to the doctor.
I later contacted Choice Medical in Marble Falls, where my husband obtained his CPAP, and was told their Wi-Fi option is a one-time $25 fee, not a monthly charge.
This pricing difference raises questions about fairness and transparency.
Recommendation: Ask for written pricing details and compare providers before agreeing to additional CPAP fees.
Thank you for taking the time to share your thoughts. We always welcome feedback, but we do want to clarify several important points to ensure accuracy for anyone reading this.
1. Wise Owl is fully transparent about every cost before anything is billed.
Transparency and fairness are core to how we operate. In fact, one of the most consistent compliments we receive from patients is that we explain all pricing up front so there are no surprise deductibles, co‑insurance bills, or unexpected charges. We do this specifically because many DME companies do not take the time to walk patients through costs before billing their insurance.
For this reason, the statement that our pricing raised “questions about fairness or transparency” does not reflect the way we do business.
2. The pricing you referenced was not quoted accurately.
The figure mentioned in your review—“$25 per month for 10 months”—is not the price we provide for Wi‑Fi–enabled CPAP connectivity. Our actual fee is lower than what you posted, and we make sure every patient receives that pricing clearly and in writing before moving forward.
3. Different providers offer different levels of service—and pricing reflects that.
You are absolutely correct that other companies may charge less. Some even provide machines by mail with little or no support, education, or follow‑up. It is not uncommon for patients to receive a machine and supplies and have no idea who sent it to the. That is their business model.
Wise Owl is intentionally different. Our patients receive:
A one‑hour, one‑on‑one consultation with a CPAP expert
Unlimited follow‑up appointments
Hands-on support for equipment, pressure adjustments, mask fitting, troubleshooting
Virtual CPAP Setups and consultations for patients living anywhere in Texas
Proactive check‑ins over several months to ensure therapy success
A real human you can reach immediately—not a phone tree
89-92% compliancy rates for new CPAP users (industry is < 60%)
Lightning fast turnaround times to receive equipment compared to the industry standard
This level of service requires trained staff, time, and real human involvement, which is why some companies charge less: they simply don’t provide this level of care.
4. Patients are always free to choose what matters most to them.
Some people prioritize the lowest upfront cost. Others prioritize ongoing support, education, and long‑term CPAP success. Both are valid choices, which is why we explain all options clearly and let patients decide what is right for them.
5. We stand proudly behind our reputation.
Your review has now been posted to three different platforms, but even with this included, Wise Owl continues to maintain hundreds of five‑star reviews from patients who value our transparency, expertise, and level of care.
We wish you the best with whichever provider you choose and remain committed—as always—to fair, transparent pricing and the highest level of service in the industry.
The staff were all very helpful and courteous to me. Karen did an excellent job explaining to me how to use the machine. She answered my questions and made sure I was comfortable with the process.
Excellent customer service from Karen who explained everything really well so I can operate the CPAP. The front desk ladies were also kind and very helpful in getting this done quickly and efficiently.
I had Ms K. Mathews who help me when it came to getting a new cpap machine. She was very helpful and help me understand everything about the cpap and cleaning supplies and more.
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