This was our first visit to Wilmot, was very happy with the time that Dr. Lofsky took with us and allowed us to ask lots of questions. I was disappointed that the prescription meds were mixed up and Wynn was given the wrong medication that was intended for a different pet. It was corrected at the end of the day but would appreciate more responsibility be taken with our pets.
Reply from Wilmot Veterinary Clinic
Hi Dave,
Thank you for taking the time to share your experience and for your kind words about your visit with Dr. Lofsky. We’re very glad to hear you felt supported and had the opportunity to ask questions.
We sincerely apologize for the medication mix-up involving Wynn. We understand how concerning this would have been, and we take full responsibility for the error. While we’re relieved it was identified and corrected, this is not the standard of care we expect of ourselves.
We have reviewed this situation with our team and are reinforcing our dispensing and verification protocols to help ensure this does not happen again. Your pet’s safety is always our top priority, and your feedback is important in helping us improve.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your experience and for your kind words about your visit with Dr. Lofsky. We’re very glad to hear you felt supported and had the opportunity to ask questions.
We sincerely apologize for the medication mix-up involving Wynn. We understand how concerning this would have been, and we take full responsibility for the error. While we’re relieved it was identified and corrected, this is not the standard of care we expect of ourselves.
We have reviewed this situation with our team and are reinforcing our dispensing and verification protocols to help ensure this does not happen again. Your pet’s safety is always our top priority, and your feedback is important in helping us improve.
Thank you again for bringing this to our attention.