Verified Company
Wellington is a rock-solid security systems provider in the Twin Cities, serving customers across the metro area. Our corporate building landlord used them in Eden Prairie, and we now rely on them at my current company, a downtown manufacturing facility.
Jeff Steeno, our sales manager, is easy to work with—responsive, knowledgeable, and dependable. We’ve had four different technicians on-site for projects, repairs, and upgrades, and every one of them has been professional and highly competent.
Wellington is an excellent choice for a security services vendor.
Reply from Wellington Security
2026.04.16
Thank you, Jim, for sharing your positive experience with our team! We're thrilled to know that Jeff and the technicians provided exceptional service. We appreciate your trust in us for your security needs.
Great customer support and service! Knowledgeable about what was needed to get our cannabis business going!
Reply from Wellington Security
2026.04.16
Thank you, Zac, for your kind words! We’re delighted to have supported your cannabis business and provided the guidance you needed. Feel free to reach out anytime for assistance or advice.
Wellington has been the security company at our office for many years! Throughout the years, they've given us excellent customer service and a high quality product. From sales to the installers, each person I've worked with has been great. Thank you Wellington!
Reply from Wellington Security
2026.03.16
Thank you, Lauren, for your thoughtful review! We’re delighted to hear about your positive experience with our team over the years. Your continued support encourages us to excel in providing superior service and products.
Wellington Security has a capable and dedicated team that I trust to deliver results, even on complex and challenging projects. They are a trusted vendor I have partnered with for many years, and I am sincerely grateful for their professionalism, reliability, and the talent of their team.
Senior Commercial Property Manager
Reply from Wellington Security
2026.02.16
Thank you, Gwen, for trusting us over the years. We’re truly grateful for your kind words about our team’s professionalism and reliability. It’s always a pleasure working on your projects and meeting your expectations.
Contacted them about buying surveillance equipment. I already knew what I needed and wanted. They told me they would not sell me any equipment unless they came down and toured the place first and had an official design made by their team. I said that's fine and we setup the date for last Friday. They were a no call no show. There was no contact on a new tour date for a week. I called them in the morning and at noon, I got a call back saying that if they couldn't install the system they wouldn't allow me to buy any equipment to install it myself.
Use a different company.
Reply from Wellington Security
2026.01.27
Hi Styles,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration. Our company specializes in the design, installation, and ongoing service of commercial security systems, and for that reason, we do not sell parts directly for self‑installation. We understand this may not have aligned with what you were looking for, and we apologize for any inconvenience this caused.
If you ever need support with a professionally installed commercial security solution, our team would be happy to help. We always aim to provide clear guidance and a positive experience for everyone who contacts us.
Thank you again for your feedback,
Tracy
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration. Our company specializes in the design, installation, and ongoing service of commercial security systems, and for that reason, we do not sell parts directly for self‑installation. We understand this may not have aligned with what you were looking for, and we apologize for any inconvenience this caused.
If you ever need support with a professionally installed commercial security solution, our team would be happy to help. We always aim to provide clear guidance and a positive experience for everyone who contacts us.
Thank you again for your feedback,
Tracy
Wellington security systems was years ago a 5 star, then last few years a 2 star, and now after my last few months a 5 star. Reason the swing on lower than 5 star is that the camera brain they sold dint ladt that long as explained at time of sale it would years ago. I realized things wear out but was explained it was a software that was disconnected or no long used ir supported. I might be wording or explaining wrong. Regardless: not satisfied with original system brain and software sold.
Currently in ladt few months I worked with Adam/Jeff/Kasey to get a temporary brain while new brain was ordered and installed. This was a great option Wellington offered me so I wont be down on my one of two security systems will new system was on order.
Installation of new brain was a very good experience, short amount of time, and a great experience.
I will change to a 5 star once new system installed proves its a 5 star for many years.
Keep up the 5 star experience i had recently.
Thank you Adam/Jeff/Kasey/rest of Team!
Reply from Wellington Security
2025.12.15
Thank you, Sandy, for your detailed feedback and kind words about our team! We're glad to have improved your experience and will work hard to maintain your trust. Let us know if you need assistance with the new system anytime!
We have had unparalleled experience with Wellington. From sales and design, they strive to come up with excellent solutions, and routinely are the best, most cost-efficient solution. They did a great job of first planning the system. Their installers take the time to install the system. And the follow up service where they answer the phone and know you by name - it doesn't get better. Hennepin Avenue United Methodist Church
Reply from Wellington Security
2025.08.07
Thank you, Thor, for your wonderful feedback! We're thrilled that our team's dedication and service exceeded your expectations. It's rewarding to know our efforts had such a positive impact. Your support means a lot to us!
They make everything complicated to pay your bill.They don’t do customer service for small business owners, they’re pushing me out to online services only.
They are another disconnected, desensitized company with poor customer service.
Reply from Wellington Security
2025.08.07
Paula, we’re sorry about your experience. Please contact our customer service team so we can address your concerns and assist you directly. Your feedback is important, and we want to do better.
I have been working with Wellington for a few years. We have used them for a variety of different services.
• When we first met to discuss the project, they laid everything out well and showed us an example video of each type of camera.
• When I needed a new camera, they made sure to check what would work best in that area and for our purposes
• They have installed a good number of cameras and a handful of servers for us between the different buildings
• We have used them to run cables from our switches to the cameras (some runs are over 200 feet)
• Their techs have gone into clean room areas and always followed our rules for PPE
• We had a few cameras die and they worked to try to repair on site, but it didn’t work, and they not only took the old camera down, but replaced it (RMA) and installed the new one
Their staff is very easy to get along with and professional. Highly recommend, and I will continue to work with them in the future.
Reply from Wellington Security
2025.08.07
Thank you, Kent, for sharing such detailed feedback about your experience! We're thrilled to hear our team has consistently met your needs and maintained high standards. We look forward to continuing our partnership in the years to come.
Their drivers are totally out of control and the manager who replied to my email didn't seem to care very much. I saw a driver going 10+mph over and tailgating many other drivers on the interstate (as close as 1/4 car length) while going 60+ on a Saturday morning in the rain. Even when I exited, over 10 miles after first seeing the vehicle, the driver was still tailgating others while all 3 lanes were many vehicles deep going around 65 mph.
Take it for what it's worth, the manager stated: they would bring it to their driving technicians' attention to drive more cautiously and courteously on the roads. I don't think that will make any difference, but who knows. As for me, I just stayed in the other lanes and/or behind the driver. Last thing I want is to be rear-ended again by a reckless driver.
Reply from Wellington Security
2024.02.21
Thank you for your review and for taking the time to communicate your concern about one of our drivers. This response is to communicate that all forms of contact with our company, whether as a service provider or by indirect contact in the community, are of the highest concern to us and to our managers. We respond to all information provided to us in a manner that reflects our core values of integrity and respect for everyone.
