Verified Company
I made an appointment online! They were quick to call and confirm the appointment! On the morning of the appointment they called me and canceled 1 hour before they were supposed to be here! Very frustrating! I called them back to see if I could just go to the loacal center. They called me back two hours later and made an appointment for 3 PM. When I got to the center, there was a note hanging on the door saying they were closed until 330, they were out to lunch. The girls showed up about 310 and we went to look at the vehicle. After I pulled the vehicle in a garage and they looked at it for a while, they decided it was time to go for a test drive. The vehicle was a manual transmission and the young lady did not know how to drive it so I had to drive her down the street in the car. When we got back, we went into the office and she made me an offer on the vehicle. The offer online said the vehicle was worth $9400, when all of a sudden done they offered me $5200 for a vehicle that was worth way more than that. I showed them the estimate that I had received from Carvana offering me $8400 for the vehicle and told him I would not take their offer. They asked to see the offer from Carvana and then offered me $8000.I had no idea this was a negotiation. I excepted there offer to be done with this deal. We filled out the paperwork and we’re on our way. I’m writing him three due to them canceling the appointment one hour before the scheduled time and making it very difficult to reschedule an appointment. Do I think I could’ve gotten more for my vehicle somewhere else? Yes.
Reply from webuyanycar.com
2026.05.24
Update 5/24/2026
Hi Chris,
Thank you for taking our follow-up call earlier this week. The conversation gave us a chance to walk through the morning-of cancellation, the door note, and the test drive — and to apologize for the parts of the appointment that fell short. You should not have ended up driving the buyer down your own street.
We're carrying the operational notes back to the branch. If anything else comes up or if your read on the experience changes, we're always reachable at customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
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Hi Chris,
Thank you for taking the time to share this detailed feedback. Several aspects of your appointment fell short of the standard our customers should expect, from the schedule changes leading up to the visit to the manual-transmission test drive that you ended up handling yourself.
The online valuation is an estimate based on the information provided by the customer. I see in your case, you described the vehicle as having no physical or mechanical issues and no accident history. Like any buyer, we carry out a basic inspection of the vehicle before making a firm offer based on the verified condition. That includes a visual inspection of the exterior and interior, a test drive, a vehicle history check, and a diagnostic scan. Our professional, in-person appraisal surfaced details that were not captured during the online valuation.
Your vehicle's Experian AutoCheck history discloses a reported accident which may have occurred before you bought the vehicle but is visible on the vehicle's permanent record.
Our OBD-II diagnostic scan revealed two active fault codes:
- P0441: Evaporative Emission Control System Incorrect Purge Flow
- P0456: Evaporative Emissions System Small Leak Detected
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.
Our team should have explained the nature of these findings before you had the opportunity to accept or reject our offer.
We're sorry the final offer was lower than you hoped, but pleased that we were able to reach an amount you were comfortable accepting and provide you with immediate payment. We operate a zero-pressure policy and never want a customer to feel they had to sell. If you've had a change of heart, please reach out to us — we will do everything humanly possible to make it right.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for the team in Greenwood is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.
We hope to have the opportunity to serve you in the future and deliver the five-star customer service experience that every webuyanycar.com customer deserves.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Hi Chris,
Thank you for taking our follow-up call earlier this week. The conversation gave us a chance to walk through the morning-of cancellation, the door note, and the test drive — and to apologize for the parts of the appointment that fell short. You should not have ended up driving the buyer down your own street.
We're carrying the operational notes back to the branch. If anything else comes up or if your read on the experience changes, we're always reachable at customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Hi Chris,
Thank you for taking the time to share this detailed feedback. Several aspects of your appointment fell short of the standard our customers should expect, from the schedule changes leading up to the visit to the manual-transmission test drive that you ended up handling yourself.
The online valuation is an estimate based on the information provided by the customer. I see in your case, you described the vehicle as having no physical or mechanical issues and no accident history. Like any buyer, we carry out a basic inspection of the vehicle before making a firm offer based on the verified condition. That includes a visual inspection of the exterior and interior, a test drive, a vehicle history check, and a diagnostic scan. Our professional, in-person appraisal surfaced details that were not captured during the online valuation.
Your vehicle's Experian AutoCheck history discloses a reported accident which may have occurred before you bought the vehicle but is visible on the vehicle's permanent record.
Our OBD-II diagnostic scan revealed two active fault codes:
- P0441: Evaporative Emission Control System Incorrect Purge Flow
- P0456: Evaporative Emissions System Small Leak Detected
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.
Our team should have explained the nature of these findings before you had the opportunity to accept or reject our offer.
We're sorry the final offer was lower than you hoped, but pleased that we were able to reach an amount you were comfortable accepting and provide you with immediate payment. We operate a zero-pressure policy and never want a customer to feel they had to sell. If you've had a change of heart, please reach out to us — we will do everything humanly possible to make it right.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for the team in Greenwood is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.
We hope to have the opportunity to serve you in the future and deliver the five-star customer service experience that every webuyanycar.com customer deserves.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
I needed help selling my moms car quickly so we could get her into a new vehicle. This was not only the easiest car selling experience, but they gave us the highest amount of all the offers for the car. I truly cannot recommend them enough. In the future if I need to get rid of a vehicle I will be calling "We Buy Any Car.com"
Selling my daughter's car to We Buy Any Car was an efficient process. We called to make an appointment after explaining the vehicle's issues, met with Mona same day, and received an extremely fair price for the SUV. Couldn't be more pleased with the personal service and company's performance. Thanks to both Mona and We Buy Any Car for this valuable service in the Greenwood, IN area.
Reply from webuyanycar.com
2026.04.10
Hi Cathy,
Getting it done the same day you called — that's the way it should be. Thank you for trusting us with the sale, Cathy.
Jeremy, on behalf of webuyanycar.com
Getting it done the same day you called — that's the way it should be. Thank you for trusting us with the sale, Cathy.
Jeremy, on behalf of webuyanycar.com
