Wci have taken over the service and maintenance of our klargester. The klargester has 7 properties that use the system.
The tank was in desperate need of a new set of bearings and a service.
From the initial contact with Sarah in the office to Mike the service engineer completing all the works was an absolute pleasure.
Very easy to deal with this company and we're pleased to have them onboard.
Thanks again.
Superb service. My septic tank (Klargester) was having many problems and not working. A professional at another company highly recommended WCI. WCI sent very knowledgeable engineer very quickly twice when needed. They have now fixed problems and monitoring the situation. Very reliable, quick to deal with problems, pleasant to deal with. So pleased I am a customer of theirs!
Engineer called Nowell came to our work facility. The pump was not operating correctly and failing to take sludge to the tanks which had backed up. He was very professional and took the time to walk me through the entire system explaining everything.
Thank you for your review Johnny. We're glad we could sort out the pump issue and get everything flowing properly again. We'll pass on your feedback on to Nowell - it'll make his day! We're just a call away if you need us again.
Best regards,
The WCI Team
Patrick Anderson2025.10.24
Very impressed with the investigation into an issue with my biodigester and provision of a solution plus advice on improving the system. Nowell was very knowledgeable, helpful and gave me confidence in WCI as a company.
Thank you for taking the time to leave us this lovely review! It's great to hear that Nowell could get to the bottom of the issue and set you up for success with your biodigester. We're proud to have him on the team and we'll make sure he sees your kind words. Here's to smooth running from here on out - and remember, we're just a call away!
Best regards,
The WCI Team
Kevin Soper2025.10.04
CUSTOMER SERVICE 5 Stars
This company will give you 5star service from start to finish.
From the moment we rang up we knew we were in safe hands.
The knowledge and experience from all the engineers, the clear communication & advice could not of been
better.
We have now signed up for them to keep on top of our Biodigester.
Thank you WCI Group, keep up the good work.
Kevin
Thank you for taking the time to leave a review Kevin, we aim for all our customers to feel that they are in safe hands throughout our service.
We look forward to maintaining your Biodigester and providing continued support. We're just a call away!
Simon Carling2025.10.03
We commissioned WCI to decommission a failed septic tank and drainage field and install a packaged treatment plant. From the initial contact with Naomi who provided clear guidance as to the options, through to Phil who surveyed the site and oversaw the project to B&S Groundworks who carried out the installation, the installation ran without a hitch.
Over 30 tonnes of spoil were created but B&S kept disruption in the garden to a minimum and even jet washed the drive before leaving.
Thank you for your wonderful review! We're delighted the project ran smoothly from start to finish. We'll be sure to pass on your kind words to the team. It's great to hear honest reviews like this, thank you.
The WCI Group Team
Robert Spearey2025.09.30
I have used this company a number of times, they have been exceptionally helpful from system design advice to maintenance & servicing. Their prices are very competitive & the help they provide invaluable.
Thank you for your honest review and continued custom, we're pleased to have been able to support you from design through to maintenance. We look forward to working with you again, we're just a call away!
Deb Whiteway2025.09.26
Amazingly professional service..
Noel took charge of the situation with our failed water treatment plant and soon had the issue identified.. fixed it properly and was a very courteous individual as he ran through the diagnosis..
Thank you for your wonderful review! We're delighted that Noel was able to quickly identify and resolve the issue with your water treatment plant. We'll be sure to pass on your kind words to him and the Service Team!
Douglas Paull2025.09.17
Extremely professional, highly knowledgeable, and a pleasure to work with.
Thank you for taking the time to write a review. We're delighted to hear you had such a positive experience with our team. We look forward to working with you again, we're just a call away!
Martyn Venner2025.08.29
Just like to say what a fantastic service you have provided me with I will continue to recommend you and use you myself moving forward.
Thank you so much for your kind review and for recommending us! We're a small team and word of mouth means so much to us.
We look forward to working with you again in the future should you need us.
Madeleine Vowles2025.07.17
We are very happy with the work that we have had done. During the hottest weather so far this year. Ben and Jason worked tirelessly throughout. They have left us better than when they arrived.
Thank you for your heartfelt review Madeleine. We’re truly grateful for your kind words about Ben, Jason, and the work they completed under Luke’s guidance as Project Engineer.
At WCI, we take pride in delivering exceptional service, and it’s wonderful to hear that our team’s dedication shone through, even in the challenging summer heat. Your satisfaction means the world to us, it was a pleasure carrying out the works for both you and Graham.
If you ever need us again, we’re just a call away. Thank you for choosing the WCI team.
Lizzie Oliva - Knight2025.07.15
We are extremely happy with the work WCI did fitting our new sewage treatment system. Really lovely group of guys who worked efficiently and professionally. Everything was organised from beginning to end and synchronised so that each stage seamlessly ran into the next phase as smoothly as possible
We were a somewhat more complicated job than usual with a terraced garden to excavate, the guys were great at taking the time to respectfully put back the garden and the stone wall like new and then reseeded the grass for us so all in all a great job, well done!
We're thrilled to hear you’re so pleased with your new sewage treatment system and the work our team carried out by the team.
We pride ourselves on delivering professional, efficient service with a seamless process from start to finish, so it’s wonderful to know we hit the mark for you.
We’re especially chuffed to hear our team took such care with your terraced garden and stone wall – going the extra mile is what we’re all about, it the WCI Difference.
If you need us again, we’re just a call away.
David Clayton2025.06.27
Excellent prompt service with very good communication throughout, recommend very highly.
David, Thank you for your fantastic 5-star review! It's wonderful to know that the efficiency of our service team made such a positive impression. We truly appreciate your high recommendation and will share with the team
Warm regards, All the team at WCI, Wastewater Engineers
InFrame Garden Rooms2025.06.12
We’ve had the pleasure of working with Brad from WCI and can confidently say his standards are exceptional. Nothing was too much trouble, and communication was always spot on. It’s been a seamless experience, and we’re already looking forward to the next project together. Highly recommended.
WCI installed and commissioned our new treatment plant, decommissioning our septic tank.
The company were a pleasure to deal with and were always available to hear our thoughts and implement them if they were valid.
The job threw up many curved balls but WCI handled these in their stride
Many thanks to Brad, Luke, Ben and Jason
Jeremy Pitkin Swindon
Thank you Jeremy, it's wonderful to know that our team's ability to listen to your thoughts and handle any "curve balls" in their stride made such a positive impression. At WCI we always aim to make complex projects as smooth as possible for our clients by pulling together our expertise and over 40 years of experience. We will be sure to pass on your kind thanks to the team. Warm regards, from all of us at WCI, Wastewater Engineers
Jane Goodwin2025.05.31
Would highly recommend WCI who recently installed a new sewage treatment plant for us. We had thought we were in for a difficult week but the process was entirely stress free. The care and attention taken when navigating around oil line, electrics and water was impressive. Somehow our front garden was left looking as if nothing had ever happened.
Special thanks to Charlie, Ash and Jack for a fantastic job.
Thank you Jane for your review. What a lovely property, all the Team were very complementary! So pleased we could get your drainage into tip top/ compliant order. Your service contract will be with your shortly, if it isn't already. Kindest regards WCI, Wastewater Engineers
Nick Pearson2025.05.29
We were out of our depth when we discovered that our wastewater/sewage system needed upgrading after operating successfully for decades.
We contacted several contractors for help and guidance and received a number of different proposals and prices. WCI stood out .From the very first telephone call seeking assistance we felt we were in safe hands.
They were professional, provided thoughtful and considered proposals and demonstrated clear expertise.
The solution proposed required putting a new tank and pump in the front garden, laying pipes underground to carry effluent uphill for over 100 metres to a new water treatment plant and drainage field dug at the rear of the property.
Charlie Geach and his team did a fantastic job on site. They did their best to minimise inconvenience and disruption and, at all times, were available to deal with our queries and concerns.
They understood our desire to limit damage caused to our garden- (cultivated over 40 years)-and the surrounding areas as much as possible, and, notwithstanding bad weather, succeeded beyond our expectations in keeping the work to a necessary minimum. Where work was necessary , they made sure that it was done as carefully as possible, so that now, several months later, you can hardly tell that they had ever been here.
The work was undertaken within the time scale proposed, and within budget.
We would certainly recommend them to carry out similar work.
NPP West Dorset
Nick, thank you so much for taking the time to write this review. Charlie is well known for his powers of reinstatement and I am glad to see he didn't fail us this time. Apart from a tardy building control completion certificate (which was out of our hands!) we could not have been more pleased with how this project was completed.
Thank you for your patience, eye for detail and generosity. It was a pleasure working for you.
- WCI, Wastewater Engineers
W Lansdown2025.05.27
WCI, and in particular Naomi, have been absolutely exceptional in handling an Environment Agency application for us. It is impossible to overstate how professional, knowledgeable, approachable and efficient they were. If only all 'professionals' worked to this standard!
We were kept updated with progress and WCI's representations saved us literally thousands of pounds. Throughout the application Naomi took the time to explain the whole process in great detail and showed great patience in answering our questions. In short, we would not hesitate to recommend WCI for any issue within their sphere of expertise and we have complete confidence in their professionalism.
What a beautiful setting to work in. It will be a great asset to your portfolio. It was a pleasure to work with you. https://www.youtube.com/shorts/rGxdf7G-7Pw
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