Waterloo Plumbing Reviews

Paul Woods 2025.12.16

     

Absolutely top notch would definitely recommend this supplier/outlet fantastic customer service/support Really appreciated the time given by Ossie and his many years of experience in this industry Great experience 10/10

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Reply from Waterloo Plumbing 2025.12.16

Thanks Paul for the outstanding review. Hope you have a wonderful Christmas and festive period please let us know if there’s anything we can do to help you in the future. Take care thanks again regards Adam.

Emmet Naughton 2025.12.12

     

Ozzie was extremely helpful is the best thing since sliced bread. Thanks Ozzie and team.

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Reply from Waterloo Plumbing 2025.12.12

Thanks Emmett for the excellent review. I’ll pass it along to Ossie. Really appreciate the positive feedback. Hope you have a great Christmas and a wonderful New Year. Thanks again. Take care.

D Perkins 2025.11.11

     

Always a fabulous service from Ossie and Nicholas, when I needed to find high quality items for recent bathroom refurbs. There is a wide selection in the showroom or the team will happily provide options and best prices.

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Reply from Waterloo Plumbing 2025.11.11

Thank you very much for the excellent review Mr Perkins ha ha or Mrs Perkins sorry can’t tell do apologise hope you had a great experience. Don’t hesitate to contact us if there’s anything we can do to help me in the future. Thanks again. Have a great day regards Adam

Viv Lund 2025.10.17

     

Waterloo Plumbing was the only place that had a washbasin tiny enough for the space I had in mind. Their showroom is amazing and Ossie was super helpful in helping me find all the bits and pieces I needed. Highly recommend this place.

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Reply from Waterloo Plumbing 2025.10.18

Thanks for the positive feedback Viv. Sorry for the late response. Hope you have a great weekend. Please contact us as weekend help with any point in the future. Take care regards Adam

Mary Hodgson 2025.09.26

     

Really great team, very friendly & welcoming - helpful in assessing what your style and need is and what would suit your house

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Reply from Waterloo Plumbing 2025.09.26

Many thanks Mary for the wonderful review and taking time to let us know you had a positive experience. Hope you have a great weekend. Please contact us if there’s anything we can do to help you in anyway at any point. Regards Adam.

Mahfuza Mahi 2025.09.03

     

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Reply from Waterloo Plumbing 2025.09.04

Thanks Mahfuza for the excellent review. Please don’t hesitate to contact us. If there’s anything we can do to help you in the future. Have a great day. Take care regards Adam.

Edward Harvey 2025.08.30

     

Had a problem with a shower waste trap thing and needed 40mm pipe. Guy in shop was really kind and sorted me out with exactly what I needed and saved me a bunch of money. Great service.

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Reply from Waterloo Plumbing 2025.09.04

Sorry Edward for the delay response only just seen this review for some reason. Thanks again for letting us know about your good experience. Don’t hesitate to contact us if there’s anything we can do in the future. Take care regards Adam.

H N 2025.08.26

     

We came down to ask for advice / help in choosing fittings and fixtures for our new bathroom. Nick spent a LOT of time helping us, which we really appreciated, making several recommendations but not pressuring us into a purchase at all. When we returned for a second time, both Nick and Charlie were again absolutely wonderful, taking the time to demonstrate different features of shower enclosures and the like and with all their advice, we were able to finally decide on each element of our order and go ahead with our purchase. We are immensely grateful to them both for their help and would highly recommend Waterloo Plumbing to anyone who might be a bit overwhelmed by all of the technical details involved and the myriad of choice on offer. Thanks again gentlemen!

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Reply from Waterloo Plumbing 2025.09.04

Thanks HN for the feedback. Have a wonderful day. Don’t hesitate to contact us if there’s anything we can do to help you in anyway future thanks again regards Adam.

Rebecca Maskell 2025.08.16

     

I was recommended this plumbing and bathroom merchant by a friend. What a gem! Nick guided me through the selection and ordering process. Communication was excellent and delivery was on time. I can’t recommend them highly enough. Competitive prices and personal service. Can’t be beaten.

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Reply from Waterloo Plumbing 2025.08.25

Thanks, Rebecca. Sorry if I’m replying for the second time to your wonderful review,
I got a message telling me I received a new five star review so I replied back
thanks again regards Adam

Steven stennett 2025.08.08

     

Basically there is everything plumbing related in here. You can pop and see a wealth of gear in the flesh, which honestly helps with the decision making process. There are so many ways to configure a bathroom of any size. So many taps, traps, sinks and toilets. Take a trip down and have look. You won't be disappointed.

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Reply from Waterloo Plumbing 2025.08.09

Thanks Steven for the solar review. Have a great weekend. If there’s anything we can help or assist you with please let us know and we’ll be happy to do so in anyway possible thank again for the review 👍😎 regards Adam

G Davies 2025.07.17

     

A briliant independent shop, the manager Ozzy was so helpful in sorting out the bits we needed for our bathroom

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Reply from Waterloo Plumbing 2025.07.17

Genuine thanks Grace can’t thank you enough for the excellent glowing review. Hope you have a wonderful day and have a great summer. Take care regards Adam.

Paul Cordrey 2025.07.02

     

I brought showers stuff,, staff & the manager was very great helpful., I would go back there if I needed anything.

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Reply from Waterloo Plumbing 2025.07.02

That’s excellent to hear Paul. Thanks for taking the time for letting us know. You had a great experience. Don’t hesitate to contact us. If there’s anything we can do to help in anyway in the future. Thanks again. Regards Adam. Have a great day.

Phill Beckman 2025.07.01

     

Excellent friendly knowledgeable service, happy to recommend.

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Reply from Waterloo Plumbing 2025.07.01

Thanks Phil for the great review. Hope you have a great evening in this heat and find some relief. Somehow take care. Have a good evening.

Dawn Christopher 2025.06.12

     

I have a tiny bathroom, took my measurements to the shop and they explained what I could fit in- great service and very knowledgeable pleasant staff. I would definitely recommend

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Reply from Waterloo Plumbing 2022.11.28

Thanks Dawn for the excellent review. Do let us know if there’s anything we can ever do in the future to help you in. Anyway take care kind regards, Adam

Graham Long 2025.06.10

     

Fantastic service - very knowledgeable and helpful with suggestions. Nick was very efficient in ordering our goods and Ozzie was most helpful and supportive. Thoroughly recommended - service with a smile and great assistance. Many thanks.

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Reply from Waterloo Plumbing 2025.06.10

Thanks Graham. Thanks for the review and thanks for taking the time for letting us know. Take care kind regards have a great day Adam.

andy james 2025.06.05

     

Gotta say, what a great shop! Ozzie and his team were excellent both in their knowledge and service. The showroom looks small from the outside but inside has a great range displayed in a way that gives you plenty of ideas, whatever the size of your bathroom or budget. The price range is varied meaning it suits all and once Ozzie applies the magical ‘Ozz’ discount it’s even better value.. Thanks to all the team and especially Ozzie, for the free matching brushed brass toilet roll holder.

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Reply from Waterloo Plumbing 2025.06.06

Thanks Andy. Really encouraging to hear your positive feedback. Thanks for taking the time to leave us a glowing review.
Anything we can do to help or aid you in the future don’t hesitate to contact us. Will be glad to help. Thanks again. Take care. Have a great weekend, regards Adam.

Julie Marks 2025.06.03

     

Excellent service as always. Ozzy is always friendly, helpful and very knowledgeable. He always listens to what we want and takes time to look for best options and prices. Highly recommend.

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Reply from Waterloo Plumbing 2025.06.03

Thanks Julia for the insightful review. Really appreciate you taking the time to do so. Don’t hesitate to contact us at any point. If there’s anything we can do for you in the future. Thanks again. Take care. Have a great evening regards Adam.

Nick Muir 2025.05.31

     

My plumber recommended this place, as he was full of praise for them ... and rightly so. Ossie, Nick and Kelly have been very helpful, I am very satisfied with their advice, their customer service and they have beedn a delight to work with. I now have a beautiful bathroom and am so proud of it. Thank you. thank you, thank you!

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Reply from Waterloo Plumbing 2025.05.31

Thanks for the kind words and wonderful review Nick.
Your feedback is truly appreciated and a pleasure to hear you had a good experience. If there’s anything we can do to help in anyway or any information you may require don’t hesitate to contact us we will be more than happy to help in anyway we can thanks again kind regards, Adam/

Bruce Wayne (Vengeance) 2025.05.30

     

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Reply from Waterloo Plumbing 2025.05.31

Thanks for the five star review, Bruce hope you have a five-star weekend much appreciated regards Adam

Katherine Bedford 2025.05.29

     

Ozzie is lovely and very helpful. Great shop with a great selection of bathrooms and also plumbing needs

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Reply from Waterloo Plumbing 2025.05.29

Thanks Catherine for the excellent review and thanks for taking the time to let us know you had a positive experience. If there’s anything we can do in the future don’t hesitate to ask. Thanks again. Have a great day. Take care regards Adam