Improvements carried out to improve the energy rating of the property. Brilliant from day one. Installations completed by three days as they planned. these will make a massive difference over the winter and hopefully keep the many chest infections at bay. Everyone of their team was helpful from day one, phone calls, visits and during the installation process. To be honest I can't thank them enough as I know this will make a massive difference to my health. Thanks again
Alan
Absolutely Outstanding Solar Installation – Highly Recommended!
From start to finish, the service from Warmer Energy has been exceptional. We had a 58-panel Solar PV system installed along with a 20kW battery storage solution, and the whole process was seamless.
The initial survey was carried out by a very experienced and knowledgeable surveyor who took the time to explain everything clearly and tailored the system to suit our needs. No hard sell – just honest, helpful advice.
The installation team was brilliant – professional, tidy, and knowledgable. They worked efficiently and kept us informed every step of the way.
Customer service has been spot on throughout. From arranging DNO approvals to helping us register for SEG, they handled everything with minimal hassle for us. Any questions we had were answered quickly and clearly.
We’re already seeing fantastic performance from the system and having the 20kW battery has given us huge flexibility and peace of mind around energy usage and costs for our business.
If you’re thinking about going solar, I can’t recommend Warmer highly enough. Great people, great products, and truly excellent service.
Thank you to the whole team!
Reply from Warmer Energy Solutions Limited2025.03.02
Thanks for your 5* review Janet - we really appreciate your feedback!
Rich Thomas2025.01.20
From start to finish, I have had many chances to see a professional company at work. Communication was spot on, calls and emails to update me at every step of the way. The attention to detail in the survey was pretty eye opening and took the lad a long time to get all the information they needed.
They arranged the power supply upgrade with the the power company and the day it was commissioned, they had dates in place to do the air source heat pump, panels and insulation's.
The installers were knowledgeable , professional and nice. Felt at ease and safe knowing they were on top of it all, Brian and Chris were exemplary. (Maybe not the best singers, but at least their radio station choice was good).
Every thought, adaption and problem solving moment was fully discussed, explained and implemented by these guys.
Couldn't have wanted a better experience. Good on them, you won;t go wrong using these guys.
Reply from Warmer Energy Solutions Limited2025.03.02
Thank you for your 5* review Rich. We are glad the install went as well as we expect. And we appreciate that you took the time to provide this feedback.
Pakhtun Khan2024.12.12
The worse company I’ve ever dealt with. They filled our walls with insulation and installed screen for central heating, where they damaged pipes, system was not functioning for weeks where their engineers had no idea what was going on.
I called a plumber from directory as their engineers were taking few days to visit. I was told to carry the repair and send the invoice for work done which was out of working hours. Since then their behaviour changed words changed, telling me plumber said they did not provide the invoice which they are telling they did.
I would never ever recommend anyone to carry any work done by these cowboys. They will do 70% work then disappear for weeks to finish the rest, and you chase them.
They accept damaging items, pipes, boiler, and recommend you to carry work but at end of the day back off.
Reply from Warmer Energy Solutions Limited2025.01.13
Thank you for your feedback. We are sorry to hear about your dissatisfaction and appreciate the opportunity to provide clarification on the matter.
Regarding your concerns:
1. Heating System Issues: Following your report about heating temperature inconsistencies, we assisted you in resetting the flow temperature, which resolved the issue. Our engineers also visited twice within 48 hours to address your concerns and ensure the system was functioning properly.
2. Emergency Call-Out and Invoice: Upon review of the invoice you submitted, several additional items unrelated to the reported issue were included. We attempted to verify these items directly with both the plumber and the individual who issued the invoice, but we were unable to obtain confirmation.
We are committed to resolving issues promptly and fairly and have made several attempts to contact you via email to reach a resolution, but we have not received a response.
We take customer satisfaction seriously and regret that your experience has not met your expectations. However, we refute claims of poor workmanship or unprofessional behavior and assure you that we aim to deliver high-quality service to all our customers.
robert sharp2024.11.06
Very helpful and friendly right from the start they arrived on time were very friendly and polite worked straight through explaining everything they were doing and making sure I understood how it all worked and left no mess it was all cleaned up afterwards and got great customer service as they were very keen to make sure I was happy with the work that was done I couldn’t fault Conner and his team I would highly recommend warmer energy solutions to everyone
We have had a heat pump heating system, insolation , solar panels and inverter. these guys are professionals in all aspects from start to finish and we now have a lovely warm home . Many Thanks
Reply from Warmer Energy Solutions Limited2024.10.07
Thank you for your kind review. We are so glad you're pleased with the works completed!
Liz Coyle2024.08.03
Cannot recommend this company highly enough from start to finish the process was made so simple and professional application was made idiot proof which suits me fine .workforce arrived on time and worked there butt's off very polite and respectful also did great clean up job.i thought I would have to cancel work when I broke my ankle but was reassured by team it was not a problem and they where right can't believe such major work that should turn your home to turmoil was made so easy .Best company I've ever dealt with .thankyou to everyone involved .liz
Excellent from start to finish!
From the original survey, the claim process, the installation all went like clockwork. Communicated well at all stages. All the tradesmen did a great job. They accommodated new fittings with the minimum of upheaval. Well done!
Reply from Warmer Energy Solutions Limited2024.06.24
Thank you so much for your wonderful review! We are thrilled to hear that everything went smoothly. Our team takes great pride in our service. Your feedback means a lot to us. Thanks again!
Nigel Spencer2024.06.06
We initially had delays in getting communication updates, which I believe is down to the take up volume of for the government EC04 grant. We first applied back in September 2023 and now June 2024 we are nearing installation.
Sean and Soloman have communicated well since we have been placed in the pipeline of installation. We were pleased to be able to pay an additional cost to have a solar battery system, rather than the solar only system, which I thank them for their flexibility.
We are nearing getting the heat pump and solar fitted.
Reply from Warmer Energy Solutions Limited2024.05.25
Hello Nigel,
I’m really sorry to read your review. We help hundreds of customers a year successfully get an ECO grant energy efficiency upgrade. Some customers aren’t successful due to the scheme criteria and funding levels but we strive for good communication along the way. Our support team will be in touch with you to see if they can help you in any way. In the meantime please do email us on info@warmerenergysolutions.co.uk.
Kind regards,
Simon (Director)
Advertisement
Another-Human2024.05.31
Dear Warmer Energy Team,
I wanted to express my gratitude and satisfaction for the outstanding service and quality of work provided by your team during the installation of our heat source pump, new radiators, and solar panels. From the initial consultation to the final installation, every step of the process was handled with utmost professionalism and expertise.
The installation team was punctual, courteous, and highly skilled. They ensured that the work was completed efficiently and with minimal disruption to our daily routine which was completed over a two-day period. The new heating system and solar panels will contribute to saving energy and helping the UK use more greener energy, and we are looking forward to a significant improvement in our home's energy efficiency and comfort.
The team's attention to detail and commitment to delivering top-notch service truly exceeded my expectations and there are no worlds to express my gratitude. We are thrilled with the results and would highly recommend Warmer Energy Solutions who are seeking energy-efficient home solutions.
Thank you once again for your excellent service. We look forward to enjoying the benefits of our new energy systems for many years to come.
Now we need to get the solar panels connected to an energy company so as to start saving money on the electricity bills to come. Massive thanks to Sam, Connor and Jamie including the rest of the team!
Kindest regards, Alan Brown
Reply from Warmer Energy Solutions Limited2024.06.24
Thank you so much for your wonderful review! We are thrilled to hear that you are satisfied with our service and the quality of work during the installation. Our team takes great pride in delivering professional and efficient service. A special thank you for acknowledging Sam, Connor, Jamie, and the rest of the team.
Kevin simcox2024.05.30
Warmer Energy Solutions installed our heat pump and solar panels in December.
During the installation an engineer fell through the master bedroom ceiling. Fair enough accidents happen. I was told to send the invoice through and I would be reimbursed. This never happened despite repeated requests.
The following night we were awoken by a very loud bang at around 2am. Followed by another several hours later. This was one of many issues reported that have never been fixed. It was suggested the pump speed was too high and needed reducing. Did Warmer Energy Solutions send someone to do this? Of course not. I had to pay an electrician to do it. This didn’t resolve the issue which has been identified as water hammer due to poor installation. We had to change the times to heat the water during the day so it “bangs” when we’re at work. I expect one day this will blow a joint and flood my house.
We’re not done yet!
The system has broken down due no less than 30 times since installation. No I’m not exaggerating, I really wish I was. The solution was to tell me how to reset the system myself. No engineer has been to try and identify the issue.
In January I noticed a wet patch on the kitchen ceiling. They hadn’t tightened the Mag filter sufficiently. Most likely the first casualty of the water hammer, probably not the last.
Despite the number of issues we’ve had, Warner Energy Solutions have not refund a penny to me nor sent an engineer back to fix the system which has already passed the projected annual running costs after less than 6 months. Pretty ridiculous given the very mild winter we’ve had this year.
Don’t bother trying to get in touch with support either. You might get a reply to 1 in 10 emails, none of which will be remotely useful in any way.
Reply from Warmer Energy Solutions Limited2024.06.05
Hi Kevin,
We're really disappointed to read your review. Rest assured we will do everything we can to resolve any issues you have.
Our contact team has been trying to contact you without success. Please can you contact us on 0333 014 5890 or info@warmerenergysolutions.co.uk and our team can support you straight away.
Kind regards,
Simon (Director)
Frank Acheson2024.04.26
I Have had Warmer Energy Solutions Limited carry out the installation of a new heating system. The work was carried out by engineers David and Stephen. The work has been carried out to a very high standard and i am impressed by the expertise and understanding of the installation team. A thoroughly good and positive experience and i would recommend their work strongly.
Reply from Warmer Energy Solutions Limited2024.04.29
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were impressed with our dedicated engineers. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help!
Michael Sale2024.04.19
Did heat pump and solar panels very quick at what they do, the workmen cleaned up after the job.
Reply from Warmer Energy Solutions Limited2024.04.29
Thank you immensely for sharing your experience with us! We're thrilled to hear that you found our team quick and efficient in installing both the heat pump and solar panels. Maintaining cleanliness is a top priority for us, so it's fantastic to know that our workmen left your space tidy after completing the job.
Advertisement
aster getahun2024.04.17
Warmer Energy solutions was amazing, they installed a heat pump and solar panels for us, our life changed, the house is warm and and very comfortable, the hot water is brilliant, the work was done very professionally and fast and efficient, the company is very helpful, specially Solomon I can't thank him enough he is brilliant, thank you very much.
Zeyad , aster.
Reply from Warmer Energy Solutions Limited2024.04.29
Thank you immensely for your fantastic review! We're thrilled to hear that the installation of the heat pump and solar panels has made such a significant positive impact on your life. It's incredibly rewarding to know that your home is now warm and comfortable. Solomon was delighted to hear your kind words.
Neil Parnell2024.03.21
Well I can't fault them in any way. The installation went as planned and the fitters are very professional . Very pleased with all aspects of this service. Thanks Sam
Reply from Warmer Energy Solutions Limited2024.04.08
Thank you, Neil! We're thrilled to hear about your positive experience with our team. Your feedback means a lot to us!
John Alderson2024.03.14
Dave from Warmer Energy Solutions visited us today to carry out the initial survey for installing Air source heating under ECO4.
Unlike other companies that have visited, he was clearly very knowledgeable about everything and explained what would be involved in fitting the system. Details of pipes, tanks, where things would have to go and the implications/problems of putting them there. His honest approach has enabled us to make an informed decision on how to proceed.
We are very grateful. Thankyou
Reply from Warmer Energy Solutions Limited2024.03.14
That’s wonderful, thank you for your review. We’re happy to help!
Sam Wrenn2024.02.22
Fantastic service from Warmer Energy Solutions, from my first call through to installation they have worked hard and been professional. The team have explained everything to me every step of the way. I would highly recommend them.
Verified Company
