Highly recommend, very accommodating on timing and competitive on price. Adam was excellent to deal with in making the arrangements.
The plumbers, primarily Sam, were all very polite, courteous and tidy around the house.
Through no fault of theirs, we had a subsequent leak, which they fixed on a Saturday, so excellent service.
Will certainly use in the future.
Hi Maxwell, thank you for your kind review it’s was an absolute pleasure to complete the upgrade of your new heating system. We look forward to working with you in the future. Many thanks, Adam.
iamhcreative (HCREATIVE)2026.08.12
Adam and his team are the definition of professional! We just had aircon installed (feeling smug) and from start to finish, the communication and work carried out was amazing.
And more importantly than any of the above…
Adam is someone I can trust.
Highly recommend! I wouldn’t go anywhere else.
Thank you for your kind review Harrison, it truly means a lot to myself and the team. It was an absolute pleasure to complete the works for you and your family. We really appreciate your support and trust and look forward to working with you in the future. Many thanks, Adam
Jack Riccomini2026.08.08
If you get them to replace your boiler make sure you specify you want hot water afterwards. Apparently they don't consider that standard.
I was never informed that the new boiler they supplied wouldn't work with the existing controls. I only found this out several days later when I had a plumber from a different firm in my kitchen investigating the issue. Judging by the sound of his voice when I had to put the new plumber on the phone to explain the issue to the guy from Warm Touch, it was a surprise to him too.
Now I'm being fobbed off with some rubbish about how the quote only included connecting the boiler to the existing controls so it's not their problem. I accepted the quote with the understanding that I'd have hot water afterwards. How was I supposed to know the existing controls wouldn't work with the boiler they supplied? They never told me. I don't know why they'd supply a new boiler without the required controls if they knew the existing ones weren't adequate, much less why they wouldn't tell me that at any point before they got my money
Edit: contrary to what they said in their reply, they definitely did not tell me I needed a different programmer to have hot water. They told me that it would work fine once their suggested electrician (not from Warm Touch, who weren't capable of finishing the job themselves) had been. Their suggested electrician never told me that either, he told me it would all work fine once a seized valve had been replaced. It was only when I got a different plumber in to replace the valve (because I didn't want to deal with Warm Touch any more) that they noticed and explained the issue to me.
Their excuse doesnt make sense. If the Warm Touch guys knew I'd need a different programmer then they should've quoted for that and supplied the correct one. The electrician installed whatever Warm Touch supplied me. Why would they have supplied that if they knew I needed a different programmer?
Thank you for taking the time to leave your feedback.
We are sorry that you feel disappointed with your experience. However, we would like to clarify the circumstances surrounding your installation.
Our quotation was specifically for the replacement of your existing boiler and to reconnect it to the existing heating controls. This was clearly detailed within the written estimate that was provided before any work commenced. During our initial survey and discussions, no issues were raised regarding the existing heating controls, and therefore no allowance was made within the quotation to replace or upgrade them.
During the installation, our electrician identified that while your hot water had temperature control, it did not have independent time control. This was discussed with you on site, and we explained the available option of installing a programmer to provide timed hot water control. At that time, you chose not to proceed with this additional work.
Following this, you sought advice from a third party, who confirmed the same information and recommendations that we had already provided. We are pleased that this independently verified the advice given by our team.
The installation was completed with the boiler fully operational, providing both heating and hot water. The only limitation, as explained at the time, was that the existing system did not include timed hot water control because the recommended programmer upgrade was declined.
We pride ourselves on providing clear, honest advice and detailed quotations so that our customers understand exactly what is and is not included before work begins. We appreciate all feedback and remain committed to delivering professional workmanship and transparent communication on every project.
Paul Wood2026.08.04
The Warm Touch team are always swift to respond to inquiries and their communication is excellent. When it comes to the work itself, the guys are always punctual and the job itself is always carried out swiftly, to the highest standard and with the minimum of mess. Afterwards they also take time to talk you through the job and highlight any points to look out for with a new and possibly different fitting. Excellent and 5 Stars all the way. Paul Wood.
Hi Lorraine, thank you for your kind review and repeat business and support over the years it’s always a pleasure to service your boiler and fire. Thank you, Adam.
Susan Seeger2026.07.14
They fitted a new butler sink and tap plus Water 2 system. Toby was an absolute delight, helpful, polite, knowlegeable. Absolutley recommend this company. Callum was in training and also very polite and respectful. 10 out of 10
Hi Susan, thank you for your kind review it was an absolute pleasure to complete the works for you, thank you for your kind review which I shall pass on to the team. Many thanks, Adam
Kathleen Clark2026.07.06
We have just had Warmtouch install a new Worcester boiler and hot water cylinder. I would like to thank Sam and Joe for a fantastic job, it was a pleasure having them in our home for 3 days also
Thanks to Adam for his professional service.
John & Kathleen Clark.
Hi John/Kathleen. It was a pleasure to help upgrade your heating system to a new energy efficient system. Thank you for your hospitality, I shall pass on your appreciation to the team and look forward to seeing you for your annual service. Many thanks is, Adam
Isabelle Egerton2026.06.29
Great service throughout. Adam was responsive, polite, and flexible in working around the tenant's schedule. He came out to investigate an issue with the boiler and replaced the heat exchanger in an effort to get it working again. It later became clear that the boiler itself was at the end of its life and needed replacing. Despite that, the work carried out was excellent, and he was professional, knowledgeable, and very easy to deal with. Would happily recommend.
Thank you for your kind review Isabelle, it was an absolute pleasure to help. Thank you, Adam
Emma Turner2026.06.26
Warm Touch Plumbing & Heating are always helpful and polite. They are courteous when in your home and have sorted all the issues I’ve had since moving house.
Hi Emma, thank you for your kind review it’s an absolute pleasure to help you as always. Many thanks,Adam.
Mervyn Harris2026.06.11
Our annual service was carried by Adam. As always he arrived as scheduled and carried out the service efficiently. During the years had a couple of radiator problems which he responded to very quickly. The company always provides a great service and of course they are local too. Whenever I get the opportunity I recommend them to my friends.
Thank you very much for your kind review Mervyn, much appreciated and always happy to help! Thank you Adam
James Taylor2026.05.13
Outstanding work from the whole team. Efficient appraisal of current failing boiler system. Similar unit recommended without any upsell. Quick and efficient installation into the same space. All working well and very satisfied.
Thank you for your kind review James, it was an absolute pleasure to help replace your old boiler and to get you back up and running again. Many thanks, Adam
David Harriman2026.05.13
We recently had our bathroom and ensuite renovated, and Warm Touch Plumbing were fantastic throughout. Adam was incredibly helpful right from the start — he advised us on exactly what to buy, explained the options clearly, and made sure we chose the right products for the space.
Toby then project‑managed the installation, and he couldn’t have been more organised or reassuring. He kept everything running smoothly, coordinated each stage of the work, and made sure every detail was finished to a really high standard.
Both Adam and Toby were professional, tidy, and genuinely easy to have around the house. The final result looks brilliant, and we’re so pleased with how both rooms have turned out. We’d happily recommend Warm Touch Plumbing to anyone looking for reliable, skilled, and thoughtful plumber.
Hi David, thank you for your kind review. It was an absolute pleasure to help complete the installations of your en-suite, main bathroom and cloakroom. Many thanks, Adam
Peter Brooker2026.04.18
Excellent heating and plumbing firm. Had a new water softener installed, a new outside tap and a heating / hot water diverter valve replaced. All was done very neatly and efficiently. Always reassuringly knowledgeable. I would most definitely recommend Warmtouch for any heating or plumbing job, and now they undertake aircon work!
Thank you for your kind review Peter, it was an absolute pleasure to help, and we look forward to completing the next stage of works for you. Many thanks Adam
Charles Wilkerson2026.04.15
A very easy company to deal with, they answer the phone, make an appointment and then turn up on time, polite, friendly and efficient service.....simples, just as it should be.
Thank you for your kind review Charles. It was a pleasure to help. We look forward to working with you again. Many thanks, Adam.
Sasha Cole2026.04.14
We recently had Adam and the team at Warmtouch Plumbing & Heating sort out our en suite shower, and honestly couldn’t be happier with how it turned out.
Everyone was really friendly, easy to deal with, and just got on with the job. Everything went as smoothly as it could have, which made the whole process stress-free.
Really pleased with the end result and the quality of the work. We’ll definitely be back if we need anything else doing. Would happily recommend!
Hi Sasha, thank you for your kind review it was an absolute pleasure to help assist with your upgrade to en-suite. We are glad you are very pleased with the outcome. Thank you, Adam.
Mark Granger2026.03.13
Warmtouch have been our go-to plumber for many years and Adam, Toby and the team consistently provide exceptional service, so it was a no-brainer to have them involved in our recent garage conversion project.
Adam, Sam and Jack did an amazing job throughout. As part of the project they installed underfloor heating across the entire ground floor, a new Worcester Bosch boiler and pump, and completed the first and second fix plumbing for our new kitchen and utility room. The work was completed to a very high standard and everything was clearly explained along the way.
The underfloor heating installation was a big job and they handled it flawlessly, from carefully planning the pipe runs and manifold locations through to pressure testing so everything worked perfectly once commissioned.
Adam went out of his way to accommodate my request for smart controls by supplying and fitting Hive receivers and thermostats so that the new heating system could integrate with the hub we already had installed. It’s working really well and has made the whole system really easy to configure and manage. We’ve already noticed that the system is running more efficiently and our energy bills have reduced as a result.
Warmtouch also recommended, supplied and installed a Monarch water softener for us, which has made a noticeable difference to our appliances and limescale-free shower heads.
The team worked well alongside the other trades on the project and were flexible on timing to keep everything on schedule, which made a big difference to the overall success of the renovation.
Warmtouch has been outstanding once again and we couldn't be happier. They’re reliable, knowledgeable, friendly and honest. Adam runs a professional local business and clearly cares about the quality of the service he provides. We feel very fortunate to have reliable trades like Warmtouch here in Saffron Walden and wouldn't hesitate to recommend them to others.
Thank you very much Mark! It was a pleasure to be involved in your project and to be part of refurbing your family home. It is always a pleasure. We look forward to working with you in the future. Thank you, Adam
Madeleine Mansfield2026.02.24
Brilliant service, as ever, from Adam & Toby. Just had water softener and new tap/filter fitted and am really pleased. Always quick, friendly and lovely to my dogs (a bonus!). Thank you!
Thank you for your kind review Maddie, it is always a pleasure to help. We are glad you are happy with all the works that have been completed for you. Thank you. Adam
Paul Doyle2026.02.23
Without doubt one of the most efficient plumbers we have ever engaged. Polite, clean and professional throughout the installation of a new Gas Boiler within our busy home. Would highly recommend WarmTouch.
Hi Paul, thank you for your kind review. I am pleased you are happy with works to complete your new boiler installation. It was a pleasure to assist and change for you. Many thanks, Adam
Joanne Diggons2026.02.11
Extremely happy with the service Adam from warm touch , we had a gas leak and needed a new hobb fitted so that we could have our gas turned back on , Adam came the day after I called him and did a full gas check and fitted our new job and got us connected. Highly recommend warm touch.
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