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Reviews ( 1755 )
田中雅典
2025.06.18
Thank you, Jureyn, for completing the visa renewal process so quickly.
2025.06.18
2025.06.18
| United Arab Emirates
Worst service and not trust-worthy
After 7 years of being a client of Virtuzone, I’ve recently moved my business to a different setup — even though it caused some disruption. The reason? The constant feeling of being held hostage and overcharged for every small transaction became unbearable.
Virtuzone’s original value proposition was based on negotiating bulk deals with free zones and passing some of that value to business owners. That’s clearly no longer the case. What we feel now is not service — it’s pressure. Pressure to meet internal sales targets, upsell at every opportunity, and prioritize short-term gains over long-term client relationships.
What made matters worse was a recent incident where they refused to honor a previously agreed-upon service rate — one that was signed and stamped by their own manager. Their justification? The agreement was “old” and the manager “no longer works here.” This is not how a professional company operates — it felt more like dealing with individuals than an accountable business.
To sum up, it’s much cheaper, more transparent, and far more efficient to deal directly with the free zone than to continue working through Virtuzone.
Mohammed Hussein
2025.06.18
After 7 years of being a client of Virtuzone, I’ve recently moved my business to a different setup — even though it caused some disruption. The reason? The constant feeling of being held hostage and overcharged for every small transaction became unbearable.
Virtuzone’s original value proposition was based on negotiating bulk deals with free zones and passing some of that value to business owners. That’s clearly no longer the case. What we feel now is not service — it’s pressure. Pressure to meet internal sales targets, upsell at every opportunity, and prioritize short-term gains over long-term client relationships.
What made matters worse was a recent incident where they refused to honor a previously agreed-upon service rate — one that was signed and stamped by their own manager. Their justification? The agreement was “old” and the manager “no longer works here.” This is not how a professional company operates — it felt more like dealing with individuals than an accountable business.
To sum up, it’s much cheaper, more transparent, and far more efficient to deal directly with the free zone than to continue working through Virtuzone.
Jinsong CHEN
2025.06.18
Thanks for Jessie， Danie,and the entire Virtuzone team 's assistance. They responded very promptly and assisted the client in completing company registration and visa application procedures in a very short time.
I highly recommend Virtuzone to anyone considering setting up a business.
Charbel Ghbele
2025.06.17
Great experience working with Ruben, Sinan, Maria and Leslie has been a super smooth experience. Lovely team super smooth experience.
Reply from Virtuzone
2025.06.18
Hello Charbel we are pleased to hear that you had a positive experience with our team and our services. We look forward to supporting you again soon. Enjoy your day
Tarek Derjani
2025.06.17
Great service and excellent people especially Islam Hesham who is very helpful and professional
Reply from Virtuzone
2025.06.18
Hello Tarek we are happy to hear you had a fantastic experience, and we'll be sure to share your positive feedback with Islam. Have a fantastic day.
Raza Rashid
2025.06.17
In my engagement with virtuzone, I was assisted by Rowan and Jessie, who were impeccable. Rowan was my main contact and remained patient, responsive and endlessly informative over a 12 month period as I considered my decision to move. Once I decided to go ahead, he assisted me at every step allowing me to pretty much sit back and let the process take course, only supplying documents when necessary.
Jessie was in charge for my residency visa. Jessie was also available over email, WhatsApp and phone. She helped arrange my trip schedule to Dubai as per my connivence and set up medical and biometric appointments very effectively. This allowed me to acquire residence as quickly as possible, without needlessly prolonging my stay in UAE. This process will have been extremely stressful without someone like Jessie to rely upon. Overall, I cannot recommend Virtuzone, Jessie and Rowan enough!
Reply from Virtuzone
2025.06.17
Hello Raza we’re delighted to hear you had a fantastic experience with both Rowan & Jessie, we’ll be sure to pass along your kind feedback to the team. It’s wonderful to know they made your experience both positive and memorable, we look forward to working with you again soon. Have a wonderful day
Purva Zagade
2025.06.17
God bless Jessie for helping me in and out for getting my visa process sorted . She's been kind and supportive in answering my queries and constantly following up .
Thank you Jessie for being a blessing. I'd been tensed in getting my visa approved and she assured me to trust her and the
process. Must say I was in good hands❤️
Reply from Virtuzone
2025.06.17
Hello Purva thank you for your kind words regarding your recent experience with Jessie. Your feedback is greatly appreciated and will be shared with her as a valued recognition of her efforts. We remain at your service and look forward to supporting you again soon. Have a great day.
George a
2025.06.17
Igor and paulo was very professional and efficient in addition to Islam Hesham whose timely assistance and guidance helped resolve and deliver execution of visa renewal
Reply from Virtuzone
2025.06.17
Hello George we are happy to hear you had a fantastic experience we'll be sure to share your positive feedback with Igor, Paulo and Islam. Your feedback motivates us to continually deliver customer service excellence each and every time. Have a great day
Hamid Kia
2025.06.17
I am writing to express my gratitude to Hamza Malik of Virtuzone. Hamza was with me from the start to the end during my Golden Visa application process. He was very knowledgeable of the full cycle of process and was always available, responsive to my messages, always followed up on issues that concerned me and was a true professional along the way. His professionalism is a standard by which other people should be measured against. Hamza is courteous and polite and clearly has mastered the successful client relationship.
Reply from Virtuzone
2025.06.17
Thank you Hamid we’re grateful for your detailed feedback regarding your recent experience with Hamza . It’s our pleasure to provide the best possible service to each of our clients. We look forward to the next time we’re able to support you. Have a wonderful day.
Paul Arnold
2025.06.15
Navigating the Golden Visa application process can be complex, so working with VZ is undoubtedly a smart decision. Rapid communication, no-nonsense advice and Golden Visa(s) delivered in record time. Even the medical process was smooth. Zero hassle, incredible customer service and competitive pricing. The best part? Everything was handled electronically (with the exception of a 5 minute medical appointment) with no physical paperwork or in-person meetings. In summary, VZ's UAE Golden Visa package offers anyone seeking long-term residency and investment opportunities in UAE a straight-forward and efficient experience. I will not hesitate to recommend Paul, Maryia and the team to anyone. Thank you!
Yehia Taher
2025.06.13
I want to extend my deepest thanks to Arnold for his exceptional support throughout the entire visa process. From the very beginning, Arnold was responsive, clear, and highly efficient. He guided me step by step, always ensuring that I had the right information and documents at every stage.
What impressed me most was how fast everything was handled—Arnold’s follow-up and attention to detail made the difference. Thanks to him, my visa was approved in a remarkably short time, and I felt supported and reassured all along the way.
Yury Protsyshen
2025.06.12
Thank you Virtuzone and Vera Kuzmina for outstanding support provided during my Golden Visa application process. Your professionalism, expertise and dedication made the entire experience seamless and stress-free.
Reply from Virtuzone
2025.06.13
Thank you Yury for the detailed and thorough review for Vera. We're delighted to hear that her professionalism, and support made the process effortless. Have a wonderful day
Tony Lee
2025.06.12
Very fast service thanks to Jessie
Reply from Virtuzone
2025.06.13
Hi Tony So thankful of the feedback regarding Jessie and your recent experience with us. Have a great day ahead.
Avishkaar Deonath
2025.06.12
Jessie handled my Visa applicationat Virtuzone. She was very professional and always ready to assist whenever I needed help. Her service was excellent and she was always ready to accommodate my needs and respond whenever I needed feedback. Thank you so much for the brilliant service.
Reply from Virtuzone
2025.06.12
Hi Avishkaar, thank you for giving us a 5-star rating we shall pass on your praise to Jessie. Thanks to feedback like yours, our team is continuously motivated to exceed service standards. Enjoy the rest of your week
Mariam Gevorgyan
2025.06.12
Great experience with Virtuzon for my Emirates ID and residence visa. Valerie and Jureyn were professional and efficient, and Harief was very helpful during the medical and biometric appointments. It was a really pleasant experience overall, especially since I was on a tight schedule. Everything was smooth and on time. Much appreciated!
Reply from Virtuzone
2025.06.13
Hello Mariam, thank you for the glowing review you have left for the team, we will ensure to pass on your kind words of praise. We’re happy to know that our team’s performance exceeded your expectations. Have a wonderful day.
Muhammad sarfaraz uddin
2025.06.12
Reply from Virtuzone
2025.06.12
Dear Muhammad. It is unfortunate that any client would be driven to drop a 1-star review. We looked through all of our databases and we cannot locate a single interaction with Virtuzone. Please email us at feedback@virtuzone.com and we are happy to address any concerns. Have a wonderful day
K Stein
2025.06.12
Avoid . The most expensive company with the most worst and slow service. If you want cancel your contract with them, they will ask to pay you 10k AED, otherwise they will not give to you , your company logins. SCAMMERS
Siddhartha Sign Works
2025.06.11
Working with Matilda, Gaurav, and the entire Virtuzone team has been a fantastic experience. From the start, their support was top-notch. Matilda stood out with her prompt responses, calm approach, and willingness to answer all our questions thoroughly and patiently.
The team’s professionalism, commitment, and in-depth knowledge made the entire journey seamless and hassle-free. It was clear that they were genuinely invested in helping me succeed.
I highly recommend Virtuzone to anyone considering setting up a business. Their expertise and outstanding customer care truly make them a cut above the rest.
Reply from Virtuzone
2025.06.12
Hi Siddhartha We’re grateful for the detailed feedback provided regarding your recent experience with Matilda. It’s our pleasure to provide the best possible service to each and every client. We look forward to the next time we’re able to support you again. Have a wonderful day
amir ghahrai
2025.06.10
I dealt with Vera from Virtuzone. Very speedy and professional service and keep you updated all the time with progress of applications.
Reply from Virtuzone
2025.06.11
Thank you for taking the time to share your feedback Amir we will be sure to pass on your positive praise to Vera. Having clients like you makes our job so rewarding. Have a great day.