Verified Company
Vision Helpdesk is the best!
Overall: Vision help desk has been great! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy! Pros: Vision help desk has been great for my office to use! Its customer service features and gamification have been wonderful and easy to work on a daily basis. Cons: The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use!
mon avis à propos du logiciel Vision Helpdesk
Pros: Fonctionne parfaitement avec une belle police. Facile à utiliser. Un bon logiciel à un prix abordable. Vision Helpdesk gère toutes sortes d'interactions client depuis différents canaux (e-mail, chat, téléphone, réseaux sociaux) depuis un seul et même endroit. C'est très pratique pour tout organiser. Cons: Vision Helpdesk est prévenant et collectif, rendant la communication simple. La page Forums est très complexe et peu conviviale.
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A Comprehensive Guide to Vision Helpdesk: Pros, Cons, and Overall Experience
Overall: Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved. Pros: Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized. Cons: Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.
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Very user friendly
Overall: Value for money with a lot of features and easy to implement Pros: 1. Enables very high level of customer engagement and ownership. 2, Very user friendly and is easy on your pocket 3. Has a lot of features and user friendly. Cons: 1. The Forums page is very complex and is not easy to use. 2. Not very compatible with all the social media platforms
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Outstanding Customer Support with Vision Helpdesk
Overall: I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return. Pros: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries. Cons: The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.
User friendly Helpdesk software and live chat
Overall: Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool Pros: Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users. Cons: Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.
Vision helpdesk is simple but effective customer support tool for my business
Overall: I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well. Pros: Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance. Cons: Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.
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Good work environment and culture...staff is very cooperative,A friendly organization with a very supportive staff.. best platform to gain lots of knowledge in technical support.....
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