Verified Company
The VIP Hearing Solutions team have provided excellent customer service starting from arranging my appointment over the phone.
They were transparent around costs, what’s involved in the appointment and provided prompt confirmation of my short notice appointment.
On arrival for my appointment, reception were ready and acknowledged me by my name. Premium service!
Audiologist Mo Khan made was very welcome and reassuring whilst going through my procedure. Very knowledgeable and made the time to explain my results.
Should I need to see an Audiologist again, I will definitely return.
Tim took care of me. Having been to another organisation to have my ears dewaxed I realise how professional and well organised VIP hearing solutions Eastcote are from booking to end product.
Tim was marvellous and caring, with great patience as he treated me. Whereas in the previous place I went to I needed to go and oil my ears some more and then return ( I didn't return), VIP had methods which meant all could be done in one sitting.
Visited today with my mum who is 96 she has been seeing Mo for 4 years and has always found him to be very professional and courteous.If you need any aspect of your hearing looked at this is the company to visit as nothing is too much trouble and they make you feel that your custom is valued.Highly recommend.Lyn Robbins. Visited yesterday with my mum she was having a problem with her hearing aid which was easily sorted by Mo and given advice on how to make sure it does not happen again and the solution to clear the problem. I also had wax removal so thanks Mo I can now hear and my husband is very grateful he does not have to keep shouting.Lyn Robbins.
I had an appointment with Tim Johnson yesterday, as wax had built up in both my ears and I was having difficulty hearing. Tim was able to clear the wax effecively using water jets, rather than micro suctioning, which I personally dislike. It was simple and easy and I would certainly recommend anyone with similar problems to visit VIP Pinner.
Never too young to get the hearing tested 🙂
Plus good to monitor link between hearing loss & dementia
Great service
I received an excellent service, starting with a friendly greeting at reception. In terms of the suctioning process, Nick was fantastic. He took the time to understand the history of my ear. The process was painless. At every step of the way, I was reassured and the things were explained to me. I felt completely at ease. A decades worth of blockage was removed efficiently and the follow-up guidance received was excellent. Hearing in my ear has now been restored. I'll now be coming back yearly to get things checked out. 5 star service, with the key thing being it was completely painless with zero anxiety.
Nick is brilliant!
My hearing aid had broken and he took as long as required to fix it perfectly. He tested my hearing, remove some wax, and re programed the aid to exactly where it should be, in order to correct my hearing.
He really made a massive difference.
He did everything he possibly could and fixed everything perfectly.
He also explained what he is doing step by step, clearly so that I understood.
He is knowledgeable, kind, understanding and thorough.
Gemma was very helpful on reception too. She took the time to enable everything to happen. Thank you Gemma.
VIP have been brilliant for me. They are a great team.
Thank you all very much.
I’ve had my hearing aid for a month now. My friends, students, and colleagues have noticed the difference it makes. I’m hearing and understanding better than ever before. Nick had told me he would provide the hearing aid that best fit my hearing level and budget, and that’s exactly what he did. Thank you for everything. I highly recommend this place to everyone.