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Got what l wanted with good advice...they made a mistake on length of vertical blinds, completely remade them...not a problem..had shopped around on prices in other stores...very competitive.
Reply from Village Blinds and Shutters
2026.05.06
Hi Margaret, thank you for your lovely review.
We’re really pleased you got the blinds you wanted and found the advice helpful. Thank you as well for your understanding while we put the length issue right — we always want the finished result to be as it should be, so we’re glad we could remake them and get everything sorted for you.
It’s great to hear you found us competitive too.
Thanks again,
Andrew — Village Blinds and Shutters
We’re really pleased you got the blinds you wanted and found the advice helpful. Thank you as well for your understanding while we put the length issue right — we always want the finished result to be as it should be, so we’re glad we could remake them and get everything sorted for you.
It’s great to hear you found us competitive too.
Thanks again,
Andrew — Village Blinds and Shutters
I visited the Pennybridge showroom in Ballymena on Monday, hoping for a positive experience, but unfortunately left feeling quite disappointed.
Village Blinds certainly has a very glamorous and impressive studio; however, in my experience, the level of customer service did not match the surroundings.
When I arrived, the reception I received from the lady at the desk (with burgundy hair) felt very cold and unwelcoming. After explaining that I was looking for a specific cream fabric with blackout lining, she brought out just a single sample book. Given the large number of books on display in the showroom, I was surprised and confused that I wasn’t offered any additional options. When I asked further, I was left with the impression that she was uninterested in helping me and unwilling to engage beyond the bare minimum.
Her manner came across as sharp and dismissive, and I didn’t feel valued as a potential customer. At one point, I did mention that I had been dealing with recent health issues and gently asked for a bit more sensitivity. After this, her tone did soften slightly, but by that stage the overall experience had already been affected.
As a result, I chose to leave without making any purchase.
I then went over to Mid Antrim Blinds, where I was assisted by a lady called Lorraine. Although the showroom itself is quite small and humble in comparison, the service I received there was completely different. Lorraine had a wealth of experience, was incredibly helpful, and took the time to understand exactly what I was looking for. Her warm and attentive approach really highlighted the contrast in customer service.
What made the experience at Village Blinds more upsetting was that I had made the effort to go out that day to lift my spirits. Instead, I left feeling quite low and disheartened by the interaction.
I believe that kindness and basic courtesy go a long way, especially as we never know what someone else might be going through. Unfortunately, the lack of warmth and care I experienced that day left a lasting negative impression.
Reply from Village Blinds and Shutters
2026.04.15
Hi Tara,
Thank you for your review. I’m really sorry to hear about your experience — it’s not the level of service we aim to provide, and I completely understand your disappointment.
You should have felt welcomed, listened to, and properly guided through your options. We’ll be addressing this with the team.
If you’re open to it, I’d appreciate the chance to put things right — you can contact us on 028 2564 4444.
Thank you again for your feedback.
Andrew- Village Blinds and Shutters
Thank you for your review. I’m really sorry to hear about your experience — it’s not the level of service we aim to provide, and I completely understand your disappointment.
You should have felt welcomed, listened to, and properly guided through your options. We’ll be addressing this with the team.
If you’re open to it, I’d appreciate the chance to put things right — you can contact us on 028 2564 4444.
Thank you again for your feedback.
Andrew- Village Blinds and Shutters
Got shutter blinds fitted early December 2025 along with some roller blinds.Paid half on booking and the other half a week before installation (£3500).
Blinds are good quality but some of the slots don't close as equally as the others which allows light to get in.
Had to contact them again (and I never complain) with regards to a damaged bay window sill caused by inadequate care being taken to protect the surface when fitting around a brand new bay window..... still waiting on someone coming out to view but I guess after nearly four months nothing is going to happen now.
I would not recommend this company for their after care customer service and lack of respect to cover surfaces when they are climbing over them to fit blinds.
Gary Matthews
Reply from Village Blinds and Shutters
2026.03.23
I’m very sorry to hear about the issues you’ve experienced and the delay in our response — this falls short of the standard we aim to provide. I have escalated your case to our customer care team and they will arrange an on‑site inspection within five working days to assess the bay sill damage and the shutter alignment. We will agree remedial action (repair or replacement as appropriate) and ensure the shutters are adjusted so light gaps are corrected. Thank you for bringing this to our attention.
Excellent service for measuring and ordering. Excellent service for fitting also. Arrived on time job fitting and all done in great time. Very happy and will definitely be recommending them
Reply from Village Blinds and Shutters
2025.11.13
Thanks, Janet — we’re so pleased you’re happy with your new blinds and the service from start to finish. The team will be glad to know their work’s appreciated — and thanks again for recommending us
Andrew - Village Blinds and Shutters
Andrew - Village Blinds and Shutters
Professional job outstanding quality blinds
Reply from Village Blinds and Shutters
2025.09.02
Hi Jackie,
Thank you so much for your kind words. We’re delighted to hear you’re pleased with the quality of your blinds and the service you received. It was our pleasure to help, and we hope you enjoy your new blinds for many years to come!
Thanks again,
Andrew
Thank you so much for your kind words. We’re delighted to hear you’re pleased with the quality of your blinds and the service you received. It was our pleasure to help, and we hope you enjoy your new blinds for many years to come!
Thanks again,
Andrew
Great service from one of the most professional companies I have ever experienced. Order to fitting within a week.
Reply from Village Blinds and Shutters
2025.08.21
Thanks so much, Keith! I’m really pleased you had such a positive experience with us. The team will be delighted to know everything went smoothly from order to fitting within the week. Enjoy your new blinds, and don’t hesitate to give us a shout if we can help again.
– Andrew, Village Blinds and Shutters
– Andrew, Village Blinds and Shutters
Great experience with Village Blinds and Shutters. Consult was very easy with lots of choice and blinds were fitted within 5 weeks. Lindsay was extremely helpful and answered all my questions when the blinds were being fitted. Would definitely recommend!
Reply from Village Blinds and Shutters
2025.08.18
Hi Rachel,
Thank you for taking the time to leave such a lovely review. I’m glad you found the consultation straightforward and that the fitting went smoothly. We really appreciate your recommendation and hope you enjoy your new blinds for many years to come.
— Andrew, Village Blinds and Shutters
Thank you for taking the time to leave such a lovely review. I’m glad you found the consultation straightforward and that the fitting went smoothly. We really appreciate your recommendation and hope you enjoy your new blinds for many years to come.
— Andrew, Village Blinds and Shutters
The staff are really friendly and professional, measured and quoted price quickly and arrived to fit on time and tidied up after, delighted with the shutters, would highly recommend.
Reply from Village Blinds and Shutters
2025.07.28
Hi Helen, thank you so much for your kind words! I'm really pleased to hear that you had such a positive experience with our team—from the initial quote right through to the fitting. It's great to know you're delighted with your new shutters. We really appreciate the recommendation, and it means a lot that you took the time to share your feedback. Thanks again for choosing Village Blinds and Shutters!
– Andrew
– Andrew
🙂price competitive, good delivery time, pleasant and efficient service and comms
Reply from Village Blinds and Shutters
2025.07.04
Thank you, Jacqueline! We're thrilled you found our service efficient and our pricing competitive. Delivering quality with great communication is our goal, and we’re so pleased we met your expectations. Let us know if you need anything else!
Thanks again,
Andrew
Village Blinds and Shutters
Thanks again,
Andrew
Village Blinds and Shutters
First class service, start to finish. Simple to book a home appointment, excellent speed of same and suggestions. Only took a week from ordering to fitting and the finished job is excellent. Fitted quickly and very well. Got blinds for 2 teenagers rooms (who in fairness wouldn't usually notice if you changed their whole room 🤣) but got a text message the day after they were fitted to say what a game changer the black out blinds were as they didn't surface until 1pm🤦. Fantastic job all round and highly recommended.
Reply from Village Blinds and Shutters
2025.06.24
Hi Angela,
Thank you so much for your lovely review! We're thrilled to hear everything went smoothly — from booking right through to fitting. It's always great when even the teenagers notice a difference 🤣 blackout blinds can be a real game changer for those weekend lie-ins!
We’ll be sure to pass your kind words on to Lindsay — he’ll be delighted to know you were so pleased with the result.
– Andrew
Village Blinds and Shutters
Lindsay will be chuffed to hear your kind words — I’ll be sure to pass them on. Thanks again for choosing us and for the recommendation.
– Andrew
Village Blinds and Shutters
Thank you so much for your lovely review! We're thrilled to hear everything went smoothly — from booking right through to fitting. It's always great when even the teenagers notice a difference 🤣 blackout blinds can be a real game changer for those weekend lie-ins!
We’ll be sure to pass your kind words on to Lindsay — he’ll be delighted to know you were so pleased with the result.
– Andrew
Village Blinds and Shutters
Lindsay will be chuffed to hear your kind words — I’ll be sure to pass them on. Thanks again for choosing us and for the recommendation.
– Andrew
Village Blinds and Shutters
Very pleased - lovely staff with wealth of knowledge and skills.
Reply from Village Blinds and Shutters
2025.06.23
Hi Christine,
Thank you for the fantastic review! We’re so pleased to hear you were happy with the service — our team will be delighted to know their knowledge and care made a difference.
Thanks again for choosing Village Blinds and Shutters!
Andrew
Village Blinds and Shutters
Thank you for the fantastic review! We’re so pleased to hear you were happy with the service — our team will be delighted to know their knowledge and care made a difference.
Thanks again for choosing Village Blinds and Shutters!
Andrew
Village Blinds and Shutters
Great service from start to finish
Reply from Village Blinds and Shutters
2025.06.23
Hi Evelyn,
Thank you so much for your kind words! We're delighted to hear you had a great experience from start to finish. If you ever need anything in the future, we’re just a call away.
All the best,
Andrew
Village Blinds and Shutters
Thank you so much for your kind words! We're delighted to hear you had a great experience from start to finish. If you ever need anything in the future, we’re just a call away.
All the best,
Andrew
Village Blinds and Shutters
Just had my plantation shutters fitted by Nick hreat guy and a great job done shutters look amazing really set the windows off would highly recommend to family and friends 5stars from us 👏
Reply from Village Blinds and Shutters
2025.06.20
Hi Owen,
Thanks so much for taking the time to leave this brilliant review! I’m really glad to hear you’re happy with your new plantation shutters – they really do set the windows off beautifully.
Nick will be delighted with the shoutout too – he always does a great job, and it’s fantastic to see that appreciated.
Thanks again for the recommendation – it really means a lot!
All the best,
Andrew
Village Blinds and Shutters
Thanks so much for taking the time to leave this brilliant review! I’m really glad to hear you’re happy with your new plantation shutters – they really do set the windows off beautifully.
Nick will be delighted with the shoutout too – he always does a great job, and it’s fantastic to see that appreciated.
Thanks again for the recommendation – it really means a lot!
All the best,
Andrew
Village Blinds and Shutters
Reply from Village Blinds and Shutters
2025.06.19
Hi Deirdre,
Thank you so much for taking the time to leave us a rating. We really appreciate your support! If there’s anything more you’d like to share about your experience or if we can help with anything else, we’re always here to help.
Best wishes,
Andrew
The Village Blinds and Shutters Team
Thank you so much for taking the time to leave us a rating. We really appreciate your support! If there’s anything more you’d like to share about your experience or if we can help with anything else, we’re always here to help.
Best wishes,
Andrew
The Village Blinds and Shutters Team
Great service with an excellent product. The shutters and blinds really make a big improvement to the windows.
Reply from Village Blinds and Shutters
2025.06.06
Hi Patrick,
Thank you for your fantastic review! We're so pleased to hear that you're happy with your new shutters and blinds — it's always great to know when our products have made a real difference in the home. We really appreciate you taking the time to share your experience.
Best regards,
Andrew
Village Blinds and Shutters
Thank you for your fantastic review! We're so pleased to hear that you're happy with your new shutters and blinds — it's always great to know when our products have made a real difference in the home. We really appreciate you taking the time to share your experience.
Best regards,
Andrew
Village Blinds and Shutters
Reply from Village Blinds and Shutters
2025.06.06
Hi Kate,
Thank you so much for the 5-star review! We're really pleased to hear you had a positive experience with us. It means a lot that you took the time to share your feedback. If there's anything you ever need in the future, just let us know — we're always happy to help.
Best regards,
Andrew
Village Blinds and Shutters
Thank you so much for the 5-star review! We're really pleased to hear you had a positive experience with us. It means a lot that you took the time to share your feedback. If there's anything you ever need in the future, just let us know — we're always happy to help.
Best regards,
Andrew
Village Blinds and Shutters
Reply from Village Blinds and Shutters
2025.05.30
Hi Rebecca,
Thank you so much for your 5-star rating! We're delighted you chose Village Blinds and Shutters for your new blinds, and even more thrilled to know you're happy with the result.
If there's anything else we can help with in future, we’d be more than happy to assist.
Thanks again for your support!
Andrew
Village Blinds and Shutters
Thank you so much for your 5-star rating! We're delighted you chose Village Blinds and Shutters for your new blinds, and even more thrilled to know you're happy with the result.
If there's anything else we can help with in future, we’d be more than happy to assist.
Thanks again for your support!
Andrew
Village Blinds and Shutters