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Reviews ( 68 )
Clarissa Mendez
2024.09.19
I highly recommend for customers to choose Vikings Manufacturing for their garage build needs! Ryan Daniels answered my questions promptly!
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Baylie Hill
2024.09.17
We have had a great experience working with Viking on our shop project so far. Very quick and responsive with updates and questions we had. Can't wait for the project to be completed!
Alexandria Decius
2024.09.13
We placed an order for a metal outbuilding with this company in April. The initial design process was excellent, with responsive communication during the design phase and when finalizing our contract with Viking.
We paid our deposit in April to initiate manufacturing, with an estimated timeline of 2-3 months. However, by the end of the third month, we had not received any updates. Being in the construction industry, we understand that delays can happen, and this was not a significant concern for us. However, our attempts to communicate with the company for updates have been met with silence. It has often taken days or even weeks to get a response from Viking, and when they do respond, we are told, "It's in production." When we request a more specific turnaround time, we receive no further information. Our calls, voicemails, and emails to our "contacts" either go unanswered or are met with vague promises of a callback that never materializes.
Although we are handling the installation ourselves, we need to be informed of the timing to prepare the site for the building's arrival. Unfortunately, nobody from the company can provide us with a clear answer. Complicating matters further, we are approaching a deadline with our permit; if no work is done on the site within six months, we will need to reissue the permit and incur additional fees.
While we understand that delays can occur, the lack of communication—arguably the simplest part of this process—has been extremely frustrating and unprofessional. We have a significant amount of money tied up with this company and feel like we are being given the runaround.
Thank you for your feedback. We apologize for the delays and lack of communication on our end. We understand your concerns about the timeline and the approaching permit deadline. Please know that we are escalating this issue and will provide a detailed update on your order as soon as possible. We appreciate your patience and will ensure smoother communication moving forward.
Barry Mack
2024.09.06
From the very beginning when Ryan reached out I had a good feeling about the company. Ryan answered every question I had and was very professional. Ryan has been great to work with and I look forward to the next phases of my build!
2024.09.04
2024.09.04
| United States
No customer service at all
The ordering process was pretty easy. I got an email stating a delivery date of 8-30-24 between 7-8. Also for the first time I was told I’d need a reach lift to off load material. Got the reach lift and waited until about 8:30, then started calling to inquire where the truck was. Called Mark Nader (as this is who emailed me) and left several messages. I did not receive and contact back until Monday 9-2-24 with deepest apologies from Mark Nader. He said he would call within 24 hours with a scheduled date and time. As of today, I have called leaving multiple emails and written numerous emails to any and all numbers and addresses with no response!
I drove a little over an hour thinking I could get a face to face with someone at their office in Fresno, only to find they no longer use the office space listed on their website. They all work remotely.
I am still in limbo wondering if I’ll ever get my building or my money back?
Reall been an unpleasant experience the last week!
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Bret Powers
2024.09.04
Ryan was a pleasure to work with and a great help in designing my steel building. So far the company is responding promptly and I am looking forward to the completion of my project.
2024.08.27
2024.08.27
| United States
Building Order Process was good.
Nova was super helpful and patient putting my building order together.
I still need to get to fabrication and delivery.
Fernando Alfaro
2024.08.23
Richard was awesome and easy to work with and very competitive price, looking forward to using them again on a quite bigger project than this one
Bill Anderson
2024.08.10
I've been dealing with Viking building and they are great to work with you great guy I would tell anyone looking for a metal building to go through this company
Thanks a lot! Glad to hear you had a great experience with Viking Manufacturing!
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Jack Tait
2024.08.07
Great customer service and very reasonable pricing! would recommend.
Thanks so much! Glad you’re happy with our service and pricing.
Colby Staysa
2024.08.02
I initially was very impressed by the website and ease of the DIY program. The prices were very competative so the volunteer organization I assist with made a purchase of a 60'x60' pole barn style building.
After the intial deposit, things got weird. Communication via email was very delayed. The process to get things moving was slow (I take some blame for a missed email that added a month+ to the project, but a follow up by Viking would have been nice) Ultimately, after about 7 months the building arrived and was scheduled to be installed.
They no showed on the delivery date. When I called they said sorry. Nevermind the equipment rental cost to download the delivery truck.
I assisted in the install and so many parts were mismarked. When I called, it always went to a voicemail. When you did reach people, they would say "call you back in a few minutes", hours later I would be calling back and getting a voicemail. It was the worse communication when they had all their money.
Oh BTW, the door was not with the shipment. When I called, I was told it comes on another delivery. Cool....except nobody said that and the building had been delivered for over three weeks. Didn't discover the missing door until install when it was needed.
On the positive...
The building appears to be of high quality
The paint seems to be high quality
All products delivered were in new shape without damage.
The customer service staff are professional and polite (even when I wasn't). But I do question their knowledge of the business or process.
Nice building, but I would go somewhere else next time. It is possible that this was a one off incident, as the company has excellent reviews.
PS I dont write reviews, and i am trying to be nice with 3-stars.
Thank you for your feedback! We're happy to hear you liked our website, pricing, and the quality of the building.
We apologize for the communication issues and delivery delays you experienced. We're working on improving our service. We appreciate your patience and understanding. Thanks again!
2024.07.31
2024.07.31
| United States
HORRIBLE CUSTOMER SERVICE!
If I could give a negative star to this company I would. This company is so shady. They never return phone calls or emails. Good luck trying to get your materials delivered to you after you pay them. All you hear is crickets, crickets.
It's strange that their website phone numbers change almost daily. I have noted five different ones this week alone. When you call the company, you never reach a live person or even hear the company's name on the recording. Strange!
Colby James
2024.07.09
So far, the experience with Viking has been stellar. Rich was VERY patient with me as I fined tuned the design (a process that took several months), and answered every little question I had. They easily had the best prices available, which seemed suspect to me at first, but when I asked Rich about it he just chuckled and explained how they are able to save a ton by pre-fabbing the structure and sending a team of guys to build what is essentially a huge, high quality erector set.
I will return to provide an update on this review once the project is finished. If it's as seamless as the planning phase, I'll gladly come back to this review and re-emphasize the 5-star rating.
Thank you for the kind words! We’re thrilled Rich has been helpful and you’re pleased with the planning. Looking forward to your update and the project’s progress. Thanks again!
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Sindy Ramirez
2024.06.17
Carl Madsen
2024.06.05
I can't say enough good about this company. Richard Gomez a salesperson who is so patient at listening and answering questions. He will work with you no matter how many questions you have . Their product is quality and actually so good that it slowed me down trying to figure why the deal was so much better than their competitors and what was I missing. So far I'm in the initial phase of getting plans and applying for a permit and I expect nothing more than great service the rest of my journey. Also before you accept a company calling you and saying they just happen to have a previous cancelled order they will make you a deal on take that exact deal and call Richard and find out what a real honest deal will cost . I did and it saved me thousands ..
Dirk Pitt
2024.05.31
I worked with Richard on the design and purchase of a Viking Building for over a month. He was great to work with and very responsive to my numerous questions and never lost his patience, no small thing. Through perseverance we were able to work together to come up with a custom building that meets all my needs. I would say Richard is a solid 9, I'd give him a 10 but then he might become overconfident.
One thing I noted about Viking Buildings is they seem to have better components (insulation, gauge of siding, etc.) than other equivalent metal building manufactures. They were even superior to what my local pole barn style builders offered, especially for insulation.
I will add another review once my building arrives and I get it put up to let you know how that part goes. So far my experience has been awesome and I am optimistic the remainder of this project will be the same. Stay tuned....
Amanda Rutherford
2024.05.29
The whole experience so far has been amazing. Richard has been such a help. He's patient, professional, logical and understanding. We went from our dreams crushed by the cost of a stick built 40x40 shop and not being able to come up with the $$ it would cost, to having the joy and hope brought back. We were even able to exempt it to 40x60 and still be within 1/4 of the price of the stick built with someone else. We are so excited for their time, work and flexibility on this project! I will totally have to share photos once it's done as we only just started the process. But with how awesome they have been so far, I am certain the rest will be smooth sailing!
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Jimmy Deal
2024.05.23
After years of researching, watching videos, reading reviews, talking to people and looking at their buildings, and deciding between multiple building materials and builders for my backyard shop, I finally chose Viking Manufacturing to make my dream of having a backyard shop a reality. I used the online design modeler to lay out the design. After submitting my design for a quote I received a call from Richard the next morning. By the end of the day Richard and I had spoken on the phone multiple times, quotes were given, plans were modified, and quotes were updated. At the end of the day my deposit was made to get the ball rolling. Richard was great to work with. He answered all my questions and made me feel I made the right choice by choosing Viking Manufacturing. Here's to hoping the rest of the process goes just as smoothly.
Alfa Omega Contractors
2024.05.09
Excellent customer service, Richard answered all my questions with professionalism and was a great help for this project, I highly recommend them.
Amador Surplus
2024.04.29
I worked thru the design process with Abel Vasquez. Abel was easy to work with and very knowledgeable about the Viking Manufacturing product. I would recommend Abel, and would gladly work with him again. On to step 2 with the engineering group. I'll keep you posted. Thank you Abel!