Veterinary Specialist Partners & Urgent Care (VSP) Reviews

molly tribbey 2025.12.12

     

THIS PLACE IS FANTASTIC (I've had bad experiences with other businesses in order to have this range of comparison). I was recommended here because my dog's PCP vet couldn't squeeze her in. It was quick and easy to book a same day appointment online. From the moment I walked in, all staff members I encountered were welcoming, patient, and accommodating for my dog and myself. Everything was clean and nicely furnished/decorated. The care my dog received was thorough and I felt as if they truly cared about her comfort and health. I wasn't able to follow all of the recommendations due to $ (the pricing was not outrageous, especially for an urgent care, but it is Christmas time), but I wasn't made to feel guilty or ashamed. Amanda was very sweet and understanding. Thank you! 10/10 would recommend to anyone for urgent pet needs. Hope my baby stays well, but if not, I know where I'm coming in case of an emergency.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.12.15

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide the best care possible, and your feedback means the world to us. We appreciate you trusting us with Seri's health!

Shannon Williams 2025.12.08

     

It’s a difficult review to write, as we lost our beloved cat Louie unexpectedly. But, in case you’re up on the middle of the night using Google to look up places to take your pet, try to go here. On Halloween, my seemingly healthy cat was acting very sick and I made an appointment on line for him to be seen first thing. We were treated with care and concern from intake. When the diagnosis was very bad, the Dr and tech showed amazing compassion and offered all types of support. The choices of testing, treatment and cost were all offered and up front. The process of euthanasia (which we usually have the mobile vet do at home) was a good as it could be. I was beyond impressed and very thankful. Their follow up in the mail was just so appreciated. Thank you!!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.12.09

Thank you so much for your kind words during such a difficult time. It was truly an honor to care for Louie and we’re grateful you trusted us to support you through that moment. Our team is deeply committed to providing compassionate care, and your message means more than we can express. Please know we’re thinking of you.

Roberta Dunlap Nesmith 2025.12.08

     

Stephanie was incredibly helpful and empathetic in helping us get medication over a weekend for our cat Rodney, and Chelsea was wonderful at keeping me informed of test results. It's support staff like this that really make a business stand out. Thank you!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.12.08

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide the best care possible, and your feedback means the world to us. We appreciate you trusting us with Rodney's care! Hope he starts feeling better soon and let us know if you need us for anything.

Taylor Desjardins 2025.12.01

     

The staff here is so awesome!! We were traveling for the holiday when our english bulldog's tummy started to get upset. We were nervous and wanted to make sure everything was ok. We had already planned to stop in Louisville for the night and looked for pet urgent care around our hotel, called this place, and they were able to get us in around the same time we would be rolling into town!! Right when we checked in, the front desk receptionist, Taylor, was extremely welcoming. They remembered that we had said we were traveling so they offered us some water, coffee and even showed us where the bathroom was. We waited less than 5 minutes and the amazing tech, Brittany, took us back. They were also extremely welcoming and reassuring. We saw Dr. Emilee and she was great as well!! All were very kind, understanding, and knowledgeable. We felt that our pup was getting the care and attention she deserves. We were able to get the peace of mind we were wanting to continue on with our trip back home. The pricing was not bad either. Another emergency vet quoted us almost double the price than this one quoted us. Definitely recommend this place!!!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.12.01

Thank you for the glowing review! We’re so happy to know you had a great experience, and we appreciate you trusting us with your pet’s care!

Sunni Wigginton 2025.11.10

     

This place is amazing. Everyone was so kind and understanding. The price for an urgent care was very reasonable. Highly recommend!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.11.11

We’re so grateful for your five-star review! It’s our privilege taking care of Remi, and we love having you both as part of the Veterinary Specialist Partners family. If there’s anything we can do for you in the future, don’t hesitate to reach out!

allison duvall 2025.11.08

     

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.11.09

Thank you for the glowing review! We’re so happy to know you had a great experience, and we appreciate you trusting us with your pet’s care!

Ashley Nation 2025.10.29

     

⭐️⭐️⭐️⭐️⭐️ I can’t say enough wonderful things about this veterinary urgent care. Our family recently had to make the heartbreaking decision to put our ferret to sleep. To many, she might have “just been a ferret,” but to us, she was a deeply loved part of our family. We had called around to several vets, and none would see her—until we found this place. It was late at night and from the moment I called, they were kind, gentle, and compassionate. They told us to come in right away. When my husband arrived, they immediately took him to a room and never once made him put her down, he was able to hold her the entire time. The staff treated her and us with such tenderness and respect. They even packaged her so carefully afterward, made a little nose print and paw print for our daughters, and a few weeks later, we received the sweetest sympathy card in the mail. In one of the hardest moments our family has faced, they showed us so much care and compassion. I’ll forever be grateful for the way they treated us and our sweet girl. Thank you to the entire staff!!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.10.29

Thank you so much for your kind words during such a difficult time. It was truly an honor to care for Skippy and we’re grateful you trusted us to support you through that moment. Our team is deeply committed to providing compassionate care, and your message means more than we can express. Please know we’re thinking of you and if you need anything do not hesitate to reach out.

Phillip Pullen 2025.10.24

     

Our Great Dane, Ivy, recently had a tail amputation at her regular vets office. It started bleeding a bit more than I found normal after regular business hours, so to be safe I stopped by VSP to make sure everything was OK. Ivy is TERRIFIED-I mean 120 pounds of shaking like a leaf- terrified of the vet, and suffers bad separation anxiety. VSP was quick to make changes to accommodate Ivy’s needs, and didn’t make her or myself feel like a burden. The craziest part?! They checked her out, eased my mind, and didn’t even charge me for an exam fee! This place is a great example of true excellent customer service. If any of my four legged babies ever need urgent care again, I will be bringing them to VSP without hesitation.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.10.24

Your kind words made our team’s day! We’re dedicated to providing compassionate, expert care, and it’s always rewarding to hear when we’ve made a difference. Thank you for choosing us and we hope Ivy is continuing to do well from her procedure!

Kristina Wheeler 2025.10.21

     

I was referred here by my local vet for an emergency on my cat, Sparky. I called ahead and told them I was coming and that it was urgent. As soon as I got through the doors, he was taken back and worked on in seconds and although his circumstances lead to the decision of euthanasia with no chance of recovery, I had a grief counselor helping me through process. This was the hardest decision I have made but I was guided through every step of the way. Thank you guys.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.10.21

Thank you so much for your kind words during such a difficult time. It was truly an honor to care for Sparky, and we’re grateful you trusted us to support you through that moment. Our team is deeply committed to providing compassionate care, and your message means more than we can express. Please know we’re thinking of you.

Christine Smith 2025.10.15

     

They truly care about your fur babies. It isn’t just a job. They probably saved my yorkies vision. Got him right in, after metro left me sitting in a car for hours. Treated him with love, care and me with empathy. Followed up with vet today, his cornea is all scratched and has an ulcer, from it being left to scratch his eyeball for hours. My Vet said it definitely was an emergency and could have ended so much worse. So thankful that Jefferson Animal Clinic, referred me to call them, when I was calling around begging for help, while waiting for Metro to help us. Thank you so very much!!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.10.15

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide the best care possible, and your feedback means the world to us. We appreciate you trusting us with your pet’s health!

Tinker bell 2025.10.13

     

They were amazing! The doctor was calm, chill and caring. He didn’t rush and took the time to explain what was going on/treatment options and addressed my concerns. Best animal urgent care I’ve ever been to and Dr. Scott Rizzo was amazing, it was obvious he truly cared about my cat. I have already recommended them to family. Btw-Nancy was amazing too! If you need urgent care this is the best care around!!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.10.13

We’re so grateful for your five-star review! It’s our privilege to care for your pet, and we love having you as part of the Veterinary Specialist Partners family. If there’s anything we can do for you in the future, don’t hesitate to reach out!

Jan Lucey 2025.10.10

     

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.10.13

Thank you for the glowing review! We’re so happy to know you had a great experience, and we appreciate you trusting us with your pet’s care!

Noelle Guerrero 2025.09.26

     

This place is the best! We couldn’t recommend this vet more. In our beloved pet’s time of need, they were there with unparalleled kindness and professionalism. They talked us through every step and made sure that we were comfortable with every decision made. They even helped us stay physically comfortable since we had a more extended visit. We are beyond grateful to the staff at VSP.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.26

Your kind words made our team’s day! We’re dedicated to providing compassionate, expert care, and it’s always rewarding to hear when we’ve made a difference. Thank you for choosing us!

tommy scott 2025.09.25

     

I have a 12 yr old Lab/Shepherd mix , diagnosed with cancer. The staff and vets seem very knowledgeable and I respect their diagnosis. Very expensive though. $184 for visit and over $300 for bloodwork. A labs life expectancy is 12 yrs. They wanted to charge me between $1400and $2400 for further tests. No treatment , just tests. I was told medication would be about $600 a month in addition to possible surgery , Chemotherapy, and much more. When we left we weren’t given an itemized list of the costs. I called and was e-mailed what a list of the diagnosis. I also noticed, cameras in the room where we waited. I found that strange. I’m sure these people do wonderful work , but I would have had to spend thousands of dollars to possibly give my dog between a few months and possibly a year from what I’ve read. If you can afford their services, I’m sure you’ll be satisfied with them , but I honestly think vets tend to pull at your heart strings as tight as they can , knowing all the while your pet has a life expectancy and quite frankly , I think there’s no way to lengthen that . Spending thousands will not buy time from the inevitable. Thank you.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.26

Thank you for taking the time to share your experience. We’re very sorry to hear about your dog’s diagnosis. We understand how overwhelming it can be to process both the medical information and the financial aspects of care during such a difficult time.

To clarify, the additional diagnostics we recommended were not simply “extra tests,” but were needed to help confirm the exact type and stage of cancer. This information is essential to determine the most appropriate treatment options and to provide accurate expectations for prognosis. Without that information, it’s much harder to guide care in a way that truly supports your pet’s quality of life.

We also want to note that we always provide several treatment options, ranging from advanced therapies to palliative care, with transparent pricing and prognosis information for each. Our goal is to give families the medical knowledge and choices they need to make the decision that feels right for them and their pet—we never pressure anyone into a particular course of care.

Regarding the cameras in our exam rooms, these are standard for the safety and security of patients, clients, and staff. They are also occasionally used for staff training purposes, but never in a way that compromises privacy.

We truly appreciate your kind words about our team’s knowledge and care, and we are grateful for the chance to clarify. If you would like to discuss your pet’s case further, or if we can help answer any other questions, please don’t hesitate to reach out directly.

Alisha Crutcher, LVMT
Hospital Administrator

Holly Amigo Sanchez 2025.09.22

     

Yesterday was one of the hardest days I’ve lived, My senior dog needed attention, which sadly was the end of life care. Thank you to the staff for walking us through end of life care for my beloved Mia. Your caring and compassion at one of my family’s darkest moments was much appreciated. I am greatly I got to be there for her first breath and her last.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.23

Thank you so much for your kind words during such a difficult time. It was truly an honor to care for Mia, and we’re grateful you trusted us to support you through that moment. Our team is deeply committed to providing compassionate care, and your message means more than we can express. Please know we’re thinking of you.

elisha collins 2025.09.22

     

Thank you so much for seeing us last second 💕

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.23

Thank you for the glowing review! We’re so happy to know you had a great experience, and we appreciate you trusting us with your pet’s care!

Phoebe Ann 2025.09.19

     

i had to take my boy cat in today and inevitably had to have him put down. everyone on the team was efficient, patient, kind, and empathetic. would highly recommend this vet for any urgent pet needs.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.21

Your kind words made our team’s day. We are so sorry for your loss. Crowley was such a sweet boy. We’re dedicated to providing compassionate, expert care, and it’s always rewarding to hear when we’ve made a difference. Please let us know if there is anything else we can do for you.

Hannah Gilbert 2025.09.18

     

The staff is not only compassionate but they will take every second to ensure your “pet” is happy and comfortable. I recently put my 15 yr old cat down. Those girls honored her and me. They respected the fact that I did not see my cat’s cancer soon enough to fix it. They saw how hurt I was without her. They still did their job.I chose peace for Charleigh. However they did more than what I paid for. When I sung to my cat, the Doctor made up for my weak voice. Charlie bit, me, and that really hurt, ouch Charleigh…

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.21

Thank you so much for your kind words during such a difficult time. It was truly an honor to care for Charleigh, and we’re grateful you trusted us to support you through that moment. Our team is deeply committed to providing compassionate care, and your message means more than we can express. Please know we’re thinking of you.

Chris Howell 2025.09.16

     

Had to take my dog here from an unexpected issue and even follow up with them about it. From the front end people, to everyone in the back, they have been nothing but nice and great to work with. They all showed compassion, was up front on everything, and took time to answer any questions you may have had. Highly recommend them for help. Following up with internal medicine in a few months.

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.21

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide the best care possible, and your feedback means the world to us. We appreciate you trusting us with your Baxter's health!

Karen Smith 2025.09.13

     

We had a very positive experience. The Dr and staff were extremely nice and knowledgeable. We will definitely return for Cupcakes emergency needs. It's a very nice facility!

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Reply from Veterinary Specialist Partners & Urgent Care (VSP) 2025.09.14

Thank you for the glowing review! We’re so happy to know you had a great experience, and we appreciate you trusting us with Cupcake's care!