Verified Company
Crystal helped me finalize my vacation package and she was very pleasant, helpful and very professional! Kudos Crystal you were a delight to work with !! VacationVIP is so lucky to have you on their team!!Thank you for your assistance today!!
Reply from VacationVIP LLC
2026.06.10
Hi Kimberly, thank you for your kind review. We're delighted to hear Crystal provided such a pleasant and professional experience while helping finalize your vacation package.
We'll be sure to share your feedback with her. We appreciate your support and look forward to helping you create wonderful vacation memories.
We'll be sure to share your feedback with her. We appreciate your support and look forward to helping you create wonderful vacation memories.
Worst vacation ever. No hot water at the hotel in my room. They refused to switch rooms offered to let me shower in another room . Later that day I found a maintenance guy in my room . WTH NOT SAFE OR WORTH IT
Reply from VacationVIP LLC
2026.06.16
Hi Tiffany, thank you for sharing your feedback.
Our records indicate that our team worked with the property to accommodate your stay after your reservation required reinstatement, and we understand your concerns regarding both the hot water issue and the overall experience. We were advised by the property that maintenance was actively addressing the issue and that an alternate room was available during your stay.
We appreciate you bringing these concerns to our attention.
Warm regards,
VacationVIP Team
Our records indicate that our team worked with the property to accommodate your stay after your reservation required reinstatement, and we understand your concerns regarding both the hot water issue and the overall experience. We were advised by the property that maintenance was actively addressing the issue and that an alternate room was available during your stay.
We appreciate you bringing these concerns to our attention.
Warm regards,
VacationVIP Team
Crystal was amazing! She went above and beyond to make the booking and everything stress free.
Reply from VacationVIP LLC
2026.06.10
Hi Jennifer, thank you for your wonderful review. We're thrilled to hear Crystal made the booking process smooth and stress-free for you.
We will gladly share your kind words with her. We appreciate your feedback and look forward to assisting you with future vacations.
We will gladly share your kind words with her. We appreciate your feedback and look forward to assisting you with future vacations.
Chrystal was very helpful and addressed all my concerns when needing to change vacation dates on short notice.
Reply from VacationVIP LLC
2026.06.02
Hi Sheri, thank you for your kind review. We're delighted to hear that Crystal was able to assist you with your travel date changes and address your concerns on short notice.
We appreciate your feedback and look forward to helping you plan your next getaway.
We appreciate your feedback and look forward to helping you plan your next getaway.
Crystal was very polite, professional and informative
Reply from VacationVIP LLC
2026.06.02
Hi Rocky, thank you for taking the time to share your experience. We're pleased to hear that Crystal provided professional, informative, and courteous service.
We appreciate your feedback and hope to assist you again in the future.
We appreciate your feedback and hope to assist you again in the future.
I paid for a package. Before paying I gave the dates that I would need it for. I was transferred over to book the dates . I was told I paid for a certain package. I explained what I asked for she stated will transfer me so I can get my money refunded. When the next lady got on the phone she asked if i wanted to extend the time to reserve I told her I didn’t know what she was talking about. I was told I was being transferred to get my refund. She said I was offered to pay more money. I said no wasn’t she stated you were. The call somehow got disconnected. When I tried calling back it kept saying try your call later . Figured I had been blocked . I called from a different number guess what the call went through. This time I asked for a manager or supervisor. Gave my reason then I was told manger was busy talk to customer service. Then the call suddenly got disconnected again .
They can’t keep my money either give me my money back or give me what I paid for.
Reply from VacationVIP LLC
2026.05.19
Hi Felicia, thank you for bringing this to our attention. We’re sorry to hear about your experience and would appreciate the opportunity to look into this further for you.
At this time, we were unable to locate your reservation in our system based on the information available through this review. Please contact our VacationVIP Support Team directly so we can review your account details and assist you further. You can reach us at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM).
We appreciate the opportunity to address your concerns and help work toward a resolution.
At this time, we were unable to locate your reservation in our system based on the information available through this review. Please contact our VacationVIP Support Team directly so we can review your account details and assist you further. You can reach us at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM).
We appreciate the opportunity to address your concerns and help work toward a resolution.
Reply from VacationVIP LLC
2026.05.19
Hi Darren, thank you for your review. We were unable to locate any information under your name, but we’d appreciate the opportunity to learn more about your experience and see how we can make it a 5-star one.
Please feel free to reach out to our team directly at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM), and we’ll be happy to assist you.
Please feel free to reach out to our team directly at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM), and we’ll be happy to assist you.
Thank you 🙏 Crystal for your assistance she was very helpful and patient
Reply from VacationVIP LLC
2026.04.20
Hi Whitney, thank you so much for your kind review!
We’re delighted to hear that Crystal was able to assist you with such care and patience. We’ll be sure to share your feedback with her. We look forward to assisting you again.
We’re delighted to hear that Crystal was able to assist you with such care and patience. We’ll be sure to share your feedback with her. We look forward to assisting you again.
Crystal n Carlos was amazing
Reply from VacationVIP LLC
2026.04.17
Hi DeAndrae, thank you for the 5-star review!
We’re so pleased to hear that Crystal and Carlos made such a great impression. We’ll be sure to share your kind words with them. We truly appreciate your feedback and look forward to assisting you again.
We’re so pleased to hear that Crystal and Carlos made such a great impression. We’ll be sure to share your kind words with them. We truly appreciate your feedback and look forward to assisting you again.
Don't book anything with them. They refused to give me my deposit back and told me that I had to pay a $175 rebooking fee because I couldn't make the trip due to circumstances beyond my control.
Reply from VacationVIP LLC
2026.03.31
Hi Shana,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected changes can be.
Our team would be happy to review your situation and assist you further. Whenever you’re ready to move forward, we’re here to help with your booking using the available options.
Please contact us at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM), and we’ll be glad to assist you.
Warm regards,
Member Services Team
VacationVIP
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected changes can be.
Our team would be happy to review your situation and assist you further. Whenever you’re ready to move forward, we’re here to help with your booking using the available options.
Please contact us at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM), and we’ll be glad to assist you.
Warm regards,
Member Services Team
VacationVIP
i’m mad that i’m getting charged 175$ more for what i dint kno but only had to book dates how is it 175 more when already paid i have 18 months to use vacation ??? something isn’t right here!!!! answers please
Reply from VacationVIP LLC
2026.03.31
Hi Monette,
Thank you for sharing your concerns, we understand how confusing unexpected charges can feel, and we truly want to help clarify this for you.
Based on our records, it appears there may have been some confusion regarding eligibility requirements tied to your original vacation package, as well as an optional upgraded offer that was presented as an alternative. We want to assure you that no additional charges are applied without confirmation, and your original vacation remains available for use within the valid timeframe if eligibility criteria are met.
That said, we’d really appreciate the opportunity to review your account with you directly and walk through everything step by step to ensure full clarity and resolve any concerns.
Please contact our Member Services team at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM), and we’ll be happy to assist you right away.
We’re here to help and look forward to resolving this with you.
Warm regards
Thank you for sharing your concerns, we understand how confusing unexpected charges can feel, and we truly want to help clarify this for you.
Based on our records, it appears there may have been some confusion regarding eligibility requirements tied to your original vacation package, as well as an optional upgraded offer that was presented as an alternative. We want to assure you that no additional charges are applied without confirmation, and your original vacation remains available for use within the valid timeframe if eligibility criteria are met.
That said, we’d really appreciate the opportunity to review your account with you directly and walk through everything step by step to ensure full clarity and resolve any concerns.
Please contact our Member Services team at 844-482-7670 (Mon–Fri 9 AM–8 PM; Sat–Sun 10 AM–6 PM), and we’ll be happy to assist you right away.
We’re here to help and look forward to resolving this with you.
Warm regards