Hi Will! Thank you for the great feedback. Weāre glad our team was helpful and set things up smoothly. We hope your upcoming vacation is a wonderful one.
Younes Fellah2025.12.13
Crystal provided excellent support with our vacation reservations. Very professional, efficient, and attentive to every detail. Highly appreciated.
Thank you, Younes. Weāre pleased to hear Crystal provided such attentive and professional support with your reservation. We truly appreciate you taking the time to share your experience.
Thank you, Roberto! We appreciate you taking the time to leave a 5-Star review. Weāre happy to know your experience with us was a positive one, enjoy your trip!
Kiaka Jones2025.12.11
Inez was wonderful very knowledgeable it was a pleasure to talk with her š
Thank you, Kiaka. Weāre glad to hear your experience with Inez was such a positive one. Itās wonderful to know their knowledge and care made your call feel effortless.
Thank you, Ty. We appreciate you taking a moment to rate your experience. If thereās anything we can assist you with as you plan your getaway, our team is here to help.
Katressia Moore2025.12.09
Wesley and Chelsea was sweet and answered all the questions my husband and I had
Thank you, Katressia. Weāre glad to hear Wesley and Chelsea provided clear, helpful support for you and your husband. If you need anything as your trip approaches, please feel free to reach out.
Makhvash Khamraeva2025.12.09
I had amazing experience with Crystal Perez, she handled every aspect of our reservation with efficiency and clarity, making the process stress-free and straightforward. She went above and beyond to ensure our familyās needs were met, offering thoughtful suggestions and tailoring the arrangements to maximize our comfort. Crystal was always prompt, courteous, and thorough in her responses, leaving us confident that everything was in excellent hands. Crystal embodies what exceptional customer service should beāknowledgeable, reliable, and genuinely invested in creating unforgettable experiences. We are deeply grateful for her support and would highly recommend her to anyone planning their next getaway with Vacation VIP.
Thank you for such a thoughtful review, Makhvash. Weāre delighted to hear how well Crystal supported your familyās reservation and that her attention to detail helped make the process smooth and reassuring. Exceptional service is something we aim for every day, and your feedback means a great deal. If thereās anything more we can prepare for your upcoming stay, weāre here to assist.
Angelo Baldwin2025.12.08
Crystal was very helpful and professional with her service.
Thank you, Angelo. Weāre delighted to hear Crystal provided such helpful and professional support. We appreciate you taking a moment to share your experience with us.
Thank you, Randy. Itās great to hear that JC provided professional, seamless support. We appreciate you taking the time to share your experience.
Danielle Smith2025.12.04
Easy to book dates I wanted. No surcharge for staying on weekend nights, and ability to upgrade to 1 or 2 bedrooms for an extra charge that is clearly outlined. They are transparent about add-ons and fees and not high pressure salesmen. Karla was super helpful!
Thank you, Danielle. Weāre pleased to hear the booking process felt clear, easy, and transparent, and that Karla was able to assist you so well. We appreciate your thoughtful review.
Cristina Pizarro Hernandez2025.12.03
Dolores and Crystal were amazing and answered all our questions and explained everything about the perks and the reservation.
Hi Cristina, thank you for the wonderful review. Weāre delighted to hear that Dolores and Crystal were able to guide you through everything clearly. We wish you a smooth booking experience and a fantastic getaway ahead.
Hi Tammy, thank you so much for the 5-star review. Your photos were a joy to see, it looks like you and your family shared a beautiful weekend and cooked some truly special meals together. Weāre glad the stay treated you well and hope your next visit is just as memorable.
Hi Relly, thank you for taking the time to share your experience. Weāre glad to hear Moises provided friendly and professional support. Wishing you a great trip ahead.
Mariano Gonzalez Mora2025.12.02
O got an offer. I bought it but then on the survey I didnāt pass the terms. Never called me back for refunds. I tried to contact.
I opened a dispute with capital one and then rejected because you informed the refunds policy
No way!
Itās abuse.
Hi Mariano, thank you for sharing your feedback. Weāre sorry to hear this has been frustrating, and we want to help clear things up.
After your purchase on October 7, our team completed the qualification review and reached out by phone and email on both the 7th and 8th to go over your options, including a refund or an alternate package you qualified for. When we werenāt able to connect, the package stayed active on your account. We understand how that may have caused confusion, and weād appreciate the chance to review everything with you directly.
Please reach out to us at 1-800-266-0602 (MonāFri 9 AMā8 PM; SatāSun 10 AMā6 PM) so a Vacation Specialist can walk through your file, answer any questions, and provide any help you may need.
We appreciate you giving us the opportunity to assist.
Deon Henderson2025.12.02
JC was very helpful and patient with me with all the questions I had to ask, very polite and professional doing our conversation.
Hi Deon, thank you for the 5 stars. Weāre glad to hear JC took great care of you and made everything clear and comfortable. Wishing you a great getaway ahead.
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