Verified Company
I ordered a bathroom vanity and the color (ash grey)didn’t match the James Martin website. They made James Martin aware of the situation and they insisted that was the correct color. Instead of getting into a debate about the color I decided to order it in white instead. The white vanity came Damaged as well as the second one. Jamie and Mike went above and beyond to make things right. They took a big loss and still did the right thing. Kudos to Utica plumbing. All customer service experiences should go as well as this did. I will recommend you to everyone I know. Thank you for saving my bathroom project.
الرد من Utica Avenue Plumbing Supply
2023.03.29
Always happy to help! Thanks for your patience during this process! We appreciate your business!
Utica Avenue Plumbing is the best.
They are a pleasure to work with. They are professional and courteous and they know exactly what they are doing
They make you feel at ease in that there is no need to worry. You are in good hands!
Dominic is also a professional and he makes sure everything is done perfectly!
الرد من Utica Avenue Plumbing Supply
2023.01.04
Thanks for kind words!
I been coming here for years get what I need from here an keep it moving. But I was very unpleased when I saw Lenny that was always in the front moved to the back. He knows how to take orders an helps out please moving him back to the front. the heavy set gentleman is help full. But the other guy that's there is very slow an always says his computer froze when I call in a order. Plz plz plz bring Lenny back to the front counter
الرد من Utica Avenue Plumbing Supply
2022.01.27
Lenny is back! He bounces between his desk in the back of the showroom and the counter! As long as he is available, He will be happy to help you out!
Heavy set Counter person was very nasty, rude and disgusting, insisting that i a plumber use a barrel type nipple and teflon tape to connect 1/2” speedy connectors, he cursed me out and refused to fill my order and had someone else fill my order, when i was finally able to explain why this does not work and what the correct fitting was that should be used i was given a t shirt and no apology.
Facts:
1.) barrel type nipple threads starts off small in width and increase in with as threads increase…..therefore it cannot make a proper seal when it reaches the rubber washer in speedy connector also the thead do not seal proper as well because are not a full width they increase in width.
2.) nipple should not need teflon tape to make proper seal to threads in 1/2” speedy connection because the seal is to be made at the washer……..which a barrel type nipple does not properly do!!!!!!
*1/2x1/2 brass nipple shown in photo is the correct nipple to use in this application because its theads are the same width from beginning to end forming a proper seal at thread and MORE IMPORTANTLY forming a proper seal with rubber washer in 1/2” speedy connection.*
-Counter person Rude/Nasty/Unapologetic
-counter man is inexperienced and provided me with the wrong part, did not understand why its not supposed to be used
-The 2nd counter person that was less experienced than the first knew even less than he did
-When i explained to another employee what happened he gave me a shirt and said you got a shirt have a nice day…..still no apology
*When you go to a plumbing supply you expect them to have the right parts you need but you dont expect them to force the wrong information onto you and sell you some handyman way (barrel nipple and teflon tape) when clearly it is the wrong nipple for this application.
This Plumbing Supply might as well be a Hardware store.
الرد من Utica Avenue Plumbing Supply
2021.08.12
We are sorry that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
I'm in construction and can choose any supply store to give my business to. I don't go anywhere but Utica. Consistently get incredible service and competitive pricing. I cannot recommend them enough
الرد من Utica Avenue Plumbing Supply
2021.05.05
Thank you Cyrus! We are here for you anytime. No job too big or too small!
