Verified Company
A proper place you can rely on. Had an issue with a brand new TPMS sensor fitted by Halfords Kings Heath. The TPMS dashboard warning light failed to go off after fitting. They also lied to me and said broken one was in pieces but when I requested the old one, was whole & in one piece. So I went back to my usual garage in Stirchley who rectified the warning light by ‘recalibrating’ it but the light came back on within the hour and that tyre has never given a reading since. Rang Urban AutoHaus for advice last week and they happily told me to come straight down and then resolved the issue immediately for me - free of charge. They used OBD & correctly recalibrated then synced the sensor. No ripping me off because I’m female or overcharging me for silly things. I then booked an MOT with them and it was fast, efficient and passed. The same Halford Kings Heath has previously done me an MOT - had put an advisory on for a small mobile phone holder in the lower right corner of my windscreen. Yet I’ve had the same one for three years and not even my dealership approved garage put this on as advisory. Any questions I had for urban were explained patiently and provided the required details. Garage is well stocked and with plenty of staff. Availability is better than most garages as an appointment was not needed for me which is what I needed due to my heavy work schedule. Was available over the phone to provide advice too. Refreshments available while you wait and they update you of the progress of your service. Sadly, they don’t do tyres as I would certainly be returning for any and all other services required for my vehicle. I will only be coming here for any future MOT‘s, repairs or servicing needs. Garage is on a shared industrial estate and due to shared usage by other companies, the large vehicles that drive through have caused some deep potholes that you do need to go slowly over but it is definitely worth it for this 10/10 garage. Highly recommended 👍👌
Reply from URBAN AUTOHAUS LTD
2025.11.09
Thank you for taking the time to share such a detailed review. We’re thrilled to hear you’re happy with our service and approach. Your feedback means a lot, and we’ll continue doing our best to meet your expectations.
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This best garage I know, I was told I need a new dsg gearbox and drive shaft from 3 garages, these guys took time but found the problem, fix was only sub frame bolts needed tight up. Save me lots of money….
Reply from URBAN AUTOHAUS LTD
2025.10.23
Thank you for the feedback, glad we were able to solve your issues
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