Amazing experience!
This clinic was a little further away from where I live, but it was the only place that could offer a same-day emergency gynaecology scan — and it was absolutely worth the extra journey.
I’ve had several private gynaecology scans before, but this was by far the best experience I’ve had. I would 100% travel the extra distance to return here. The sonographer was extremely reassuring and knowledgeable, explaining everything so clearly and putting me completely at ease.
In terms of price, I’ve previously paid £500+ for similar scans, yet this experience exceeded those at a much more affordable cost. The environment was comfortable and relaxed, and the reception staff were incredibly friendly and welcoming.
I received a clear report and images within 20 minutes, which was fantastic. I will definitely be using this clinic again — just brilliant. Thank you to all three of you!
Very polite receptionist and the ultra sound scan of my right shoulder and upper arm the man that preformed the scan was very helpful and explained everything that I was required to do and at the end of the scan explained what was the cause of my pain
Thank you so much for your wonderful review, Krystle! We are thrilled to hear that our sonographer made your experience so reassuring and lovely. Your feedback means a great deal to us, and we're committed to providing the best care possible. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here for you!
Zoe Steventon2025.11.15
Excellent service very knowledgeable cant recommend enough
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had an excellent experience with our service and found our team to be knowledgeable. Your kind words and recommendation mean the world to us. We strive to provide the best possible care, and it’s rewarding to know we met your expectations.
If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. We look forward to welcoming you back!
Warm regards,
The Ultrasound Plus Team
Paul Tait2025.11.02
Great service.
I was seen very quickly.
Recommend 👍
Thank you, Paul, for your wonderful feedback! We're delighted to hear you received prompt service. Your recommendation means a lot to us. We look forward to serving you again at Ultrasound Plus Birmingham.
Vicki Maskell2025.08.14
Extremely impressed with the service. The sonographer Trinadu was extremely knowledgeable. Highly recommend
Thank you, Vicki, for your wonderful feedback! We're delighted to hear that you were impressed with our service and Trinadu's expertise. Your recommendation means a lot to us. We look forward to serving you again!
charmaine fishley2025.08.05
Had an early reassurance scan here after weeks of worry and anxiety. Minutes into the scan the sonographer told my parter and I we had miscarried and proceeded to show us something on the screen he said was my collapsed sac. Heartbroken we went away, had a follow up appointment at the hospital a few days later to address what we had been told; had another scan only to be told baby is clearly there and growing and the sacs in tact and they were not sure what he was looking at but everything we had PAID to be told was inaccurate. Would never ever recommend this place to anybody to save the heart ache of being told for definite something he was clearly unsure or uneducated on. Wasted our money and caused masses of stress and anxiety at a time that shouldn’t contain any of that
Dear Charmaine we are ever so sorry to hear of this but we have had no communication from you regarding this. However upon looking at your scan you declined a tv scan in which our Sonographer could have only confirmed clearer findings. Had we been given consent, the outcome of our findings would have been different. Please kindly contact us so we may address this matter.
Liz Fletcher2025.06.28
We attended an assurance scan shortly after our 12 week scan for a couple of reasons, really happy with the scan as well as the professionals here.
Thank you, Liz, for your wonderful feedback! We're delighted to hear you had a positive experience with our assurance scan and team. Your satisfaction is our priority, and we appreciate your trust in us.
Lauren E2025.04.19
I’ve had a gender scan on the 8th of March this year and I cannot fault a thing. Booked through Groupon and the booking over the phone was straightforward and easy. We arrived a little earlier at the Birmingham clinic and had to wait outside because we were the first appointment. Both, the receptionist and Deus who did my scan were amazing. Deus was extremely polite and patient, he took the time to explain everything to me and my husband. We highly recommend him and even asked for him to do my scan in May.
Thank you, Lauren, for your wonderful feedback! We're thrilled to hear about your positive experience with Deus and our team. Your recommendation means a lot to us. We look forward to seeing you in May!
Thank you for your positive feedback! We're delighted to hear you had a great experience at Ultrasound Plus Birmingham. Your satisfaction is our priority, and we look forward to serving you again.
Mambo R2025.01.03
I had scheduled a pelvic scan appointment at 11:00 AM, and despite arriving early, I encountered several frustrating issues throughout the process. The confirmation email mentioned that a late arrival (over 10 minutes) would result in a forfeited deposit, but there were no instructions regarding any preparation, such as drinking water before the scan. I took the initiative to follow this step on my own. Additionally, there was no mention in the confirmation email about what would happen if the sonographer was late.
I was informed that the door would open five minutes before my appointment. However, a minute before my scheduled time, I contacted the helpline for an update. After waiting several minutes, I was told that the sonographer had called in sick and would not be able to attend the appointment. I was offered the option to reschedule or wait until 12:00 PM when another sonographer would arrive. I was understandably frustrated and inquired why I wasn’t notified sooner, to which the response was, "we only just found out."
When a manager was put on the line, she did not allow me to voice my concerns and immediately offered the two options, leaving me feeling unheard. The situation was further complicated by the discomfort of needing to use the bathroom and being unable to do so during the wait.
I had made arrangements for childcare and taken time off work, and I felt my time was not valued. The lack of apology only added to my frustration, and I had to mention this before one was offered. Later, I received a follow-up call notifying me that the appointment would be rescheduled for 11:45 AM.
Additionally, I found it concerning that the receptionist did not arrive until 11:25 AM, despite the clinic having been aware of the sonographer’s absence by 10:59 AM. It makes me wonder if the team had already known ahead of time that the sonographer was not well enough to attend, and whether the receptionist intentionally delayed their arrival as a result.
On a positive note, when the new sonographer, Jude, arrived at 12:00 PM, he was professional, informative, and kind, making the scan experience much more pleasant. His thoughtful approach helped ease my frustration, and I appreciated his care during the procedure.
Unfortunately, after my appointment, I was told I would receive a link with the results on the same day, but I did not. I waited 24 hours and had to call them again. The customer service team was defensive and unhelpful, which made the entire experience even more difficult.
My request is that when something goes wrong, customers are given the chance to express their grievances. Women attending these services are often already in a vulnerable position, and a little empathy and accountability would go a long way. I’m giving this review 2 stars because Jude, the sonographer, was excellent, but the overall experience was disappointing.
Dear Mamta,
Thank you for your review and we are very sorry our staff member was unable to see you at the arranged time. However our sonographer did arrive early for their clinic and we felt he was very unwell and management made a decision for them not to work. Our clinic staff member had to leave the clinic to drop him to the local hospital, hence why she arrived back at 11.25am. We managed to arrange another sonographer to see you within 45 mins and we arranged for you to sit in our main building and use our facilities there whilst waiting. We are very sorry and our staff did apologise on the day. Your scan report was sent the same day via secure link to your email at 12.52pm and our staff this morning were trying to explain that this had been sent and the original email was forwarded again this morning which showed this had been emailed to you. We are most grateful for your comments on your scan experience with Jude and wish you all the best.
M G2024.12.15
Pretty disappointed as my appointment was confirmed over the phone yesterday with the receptionist only to find out today that it wasn’t actually booked. I understand I have to pay a deposit which I would have been happy to pay IF TOLD TO. Not very pleasant over the phone either. Will be using a different service provider..
Hello MG we are sorry you feel this way however no bookings are confirmed until a deposit has been paid and is very clear on our website. You told our staff you had booked for 5pm however which was not the case and our staff were slightly confused as we could not see your booking on our system. Also to note we would not scan a full foot for £110. Our prices start from £110 per area that needs scanning.
Meena Murugan2024.11.06
Avoid. My scan was cancelled on the day whilst I was en route to the clinic. They only have one sonographer on and who has to prioritise NHS work so your scan could be cancelled at any time if they get called in to work. Ridiculous when you’ve paid for a private service. Waste of my time and money.
Also very difficult to get through on the phone on either number - took over 35 minutes on hold to even book the appointment which was then cancelled…
Hi Meena, we are sorry we could not accommodate, we did offer you alternative time on the same day which you rejected. As mentioned our sonographers work on the NHS as well working for Ultrasound Plus on a Locum basis. We also noted to authorise you a full refund via Groupon and did offer alternative private clinics who could assist. In regards to a booking and being on hold for 35 minutes, we have checked our call records and cant seem to find your number on hold for that long. At the most a customer would be on the phone making a booking for five minutes. We hope you were able to find another clinic to do your scan. Kind regards.
Babagana Zannah2024.10.31
Complete scam, avoid it. Terrible woman. Booked an appointment, they called and said they can't do it as someone was sick. Fine, they changed it. And now, we can't update our appointment. Absolute rubbish.
Dear Mr Zannah, you called into ask if you could change your appointment one hour before you were due in, for which we unable to do so as the clinic finished around that time. We could have changed the day, however you swore at our staff which is totally unacceptable and unfortunately we have a zero tolerance policy. We advised we would refund your deposit, for which has already been processed.
1 12024.10.14
Excellent service offered by Ultrasound Plus. Jude was an amazing sonographer, clear with his explanation, really put us at ease with his knowledge and remarkably skills. We will definitely be coming back again for another reassurance scan. Thank you.
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