Turner's Keyboards Reviews

Dee Lewis 2026.03.17

     

Just bought my baby grand piano. Service was excellent. Turner’s is great!!

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Reply from Turner's Keyboards

Hi Dee,

It was such a pleasure meeting you yesterday and sharing memories of my late sister, Karen. I’m truly delighted that you found your new baby grand here with Eric!

If you thought it sounded beautiful in the store, just wait until you hear it in your own home—it only gets better!

Thank you so much for visiting with us. Please don’t hesitate to reach out anytime—you’re part of the family now!
Warmest,
Lisa Turner Maddox

Tim Reardon 2026.03.05

     

Turner’s was so very helpful to our family as we were combining households. We needed to move 2 pianos. Very professional in every aspect. Very responsive.

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Reply from Turner's Keyboards

Hi Tim! Combining two households is a huge undertaking and we are so glad we could help make it easier for you. As a small family owned business, we appreciate the opportunity you’ve given us and look forward to working with you in the future. All the best Lisa Turner Maddox.

Stephanie Walton 2026.03.04

     

Joel was acceptional, personable, caring, and quality. He took extra time to address some unexpected surprises with our piano and was very thoughtful throughout the whole tuning visit! Would definitely recommend him if you need your piano tuned!

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Reply from Turner's Keyboards

Hi Stephanie! We are glad you were so pleased with our technician, Joel. He’s definitely a cut above and is a vital part of our small family owned business. He might not be a Turner but he’s definitely one of the family.
Now you are, too, so welcome!! Warmest thanks, Lisa Turner Maddox

Gary Dennis 2026.03.03

     

We're a very small fish and don't spend a lot of money with them, but Turner's Keyboards never fails to make us feel like we're their only customer. I've been working with Lisa, Evan, and their team for years. They are smart, fair, and most of all kind. I couldn't recommend them more highly. You won't be disappointed.

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Reply from Turner's Keyboards

Gary!!! What a lovely review!! It means the world to all of us and we feel the same way about YOU and the Jesse Norman School of Arts. What an impact you all have made on our community and we value and appreciate the opportunity to be a part of that with you! Warmest always, Lisa

Josh Prather 2026.03.03

     

The guys did a great job. One had 3 years of experience and the other had 11 years. Made it look easy.

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Reply from Turner's Keyboards

Hi Josh!
Thanks for the kind words and 5 star review! We appreciate you letting us move your piano. Morgan and Skylar do have a way of making something so heavy (and dangerous) look like a breeze, don't they? They take a lot of pride in what they do and I think it shows.
Please call on us anytime we can be of service. We have an amazing piano tech who can tune your piano to perfection!
Warmest thanks,
Lisa Turner Maddox

Susie and John Parks 2026.02.27

     

Joel, piano tuner, from Turner’s Keyboards tuned my piano yesterday. I just played our piano a couple hours. It has a beautiful sound! We really appreciate Joel doing such a wonderful job!! ~S. Parks

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Reply from Turner's Keyboards

Thank you so much, Susie for your kind words! We’re delighted to hear that you’re enjoying the beautiful sound of your piano after Joel’s visit. He takes great pride in his work, and we’ll be sure to pass along your compliments to him.

We truly appreciate you trusting Turner’s Keyboards with your piano care, and we’re always here whenever you need us. Thanks for helping us keep the music playing! 🎶
Warmest,
Lisa Turner Maddox

Christopher Nielsen 2026.02.26

     

Joel has an incredible ear and knowledge has a piano technician. His work was very impressive and he was a joy to work with. I look forward to continue to support to keep my Piano maintained at its highest potential.

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Reply from Turner's Keyboards

Thank you, Christopher! We're glad you had such a positive experience with Joel and appreciate your commitment to keeping your piano in top shape. Thank you for letting us be a part of that journey with you! Warmest thanks, Lisa Turner Maddox

Tara Marchisello 2026.02.24

     

Evan was a complete pleasure to deal with for our removal and storage of a piano. Communication was great, prices were fantastic and the piano was returned without any problems. I would definitely recommend Turner’s Keyboard!

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Reply from Turner's Keyboards

Tara, this is wonderful to hear! I'm so pleased you were happy with your experience with us and I'm sure you've made Evan's day! Thank you for allowing us to be a part of your musical journey. Your referral of us means a lot to our small family-owned business. Please call on us anytime! Warmest of thanks, Lisa Turner Maddox

Michaela Keating 2026.02.23

     

Excellent Service I had an amazing experience buying a piano at Turner's Keyboards. Eric is very knowledgeable, personable, professional, and efficient. He provided me with a lot of detailed information, very competently demonstrated the piano’s features, and answered all my questions. He also added an interesting historical fun fact related to the piano. The piano delivery was flawless. I am very pleased with the service I received and would definitely recommend Turner's Keyboards to everyone. Thank you very much, Eric.

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Reply from Turner's Keyboards

Thank you so much, Michaela, for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Eric truly enjoys helping customers find the right piano, and we’re glad his knowledge (and fun historical facts!) made the process both informative and enjoyable for you.

We’re also happy to know your delivery went flawlessly—that’s so important to us. Thank you again for your kind words and recommendation. We hope you enjoy your new piano for many years to come, and please don’t hesitate to reach out if we can help with anything in the future! Warmest, Lisa Turner Maddox

Toni Steger 2026.02.20

     

We are moving and the only thing i was was nervous about was moving my daughter piano to storage. They knew exactly what thet were doing and took such good care of it and was fast. I have no worries for when we have to move from storage to new house. I know its in good hands. Very thankful to have found them.

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Reply from Turner's Keyboards

Toni, we're so happy you felt your daughter's piano was in good hands with our moving crew. Morgan and Skylar take a lot of pride in their work and like to treat our customer's pianos as if they were their own. We are thankful to have found you, as well, and look forward to placing the piano in your new home, safe and "sound"! Warmest thanks, Lisa Turner Maddox

Alice Faxon 2026.02.18

     

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Reply from Turner's Keyboards

Hi Alice!
Thanks so much for the 5-stars! We appreciate you and your business!
Warmest thanks, Lisa Turner Maddox

Alan Brown 2026.02.14

     

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Reply from Turner's Keyboards

Hi Alan!
Thanks so much for the 5-star rating of us! We appreciate you and your business and your support means the world to us. Please don’t hesitate to reach out if we can be of service in the future. Warmest of thanks, Lisa Turner Maddox

Danielle Vicente 2026.02.06

     

I had such a wonderful experience getting my digital piano repaired here. From the moment I arrived, everything was smooth, welcoming, and incredibly efficient. They finished the repair in under two hours, and you can genuinely feel the heart behind how they run their business. Brianna shared a bit about the company’s history, started by her great-grandparents and has stayed family-run ever since. Knowing all this really added to the experience. It’s rare to find that kind of trade today. For context, the dealer near me in Atlanta couldn’t offer a timeline, a quote, or any flexibility, which made me look for an alternative further out. I’m so glad I did! Turner’s Keyboards made the 2 and a half hour drive to Augusta well worth it. Highly recommend supporting them. Thank you Turner’s Keyboards!

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Reply from Turner's Keyboards

Dear Danielle, We had better make your experience worth a two and a half hour drive!! WOW! We're so glad you reached out to us and even happier that you were so pleased with your experience in dealing with our small family owned business.
I'm so glad Brianna shared about our family. What was the norm in the 50's and 60's is slowly dying out to the "big box" stores or online. We try really hard to be the exceptional experience and a reliable resource for our community.
Now that you're a part of "the family" please don't hesitate to reach out if we can help you at any time in the future. Oh, and your recommendation of us to your friends and family would be the highest of compliments!
Warmest thanks,
Lisa Turner Maddox (proud grandmother of Brianna!)

James Holmes 2026.01.31

     

Turner’s Keyboards has been a staple of the Augusta area more than 70 years. I’ve had the pleasure of knowing Eric Campbell, music teacher and worship leader, for several years now and he is exceptional at both. Turner’s carries a wide variety of pianos and keyboards, for rent or purchase, to meet anyone’s budget. And, they have a team of Steinway-certified teachers to help people of all ages learn to play, love and enjoy the piano. Last, they’ll come to your home to help move or tune your existing piano as well. Whatever your piano need(s), I highly recommend Turner’s Keyboards.

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Reply from Turner's Keyboards 2026.01.31

Thank you, James, for your wonderful review! We appreciate your kind words about Eric and our team. It's great to know that you value our wide selection and services. Your recommendation means the world to our small family owned business! The best part of our business is the all the wonderful people such as yourself that allow us to travel along with them on their musical journey, wherever that might take us. Thanks for bringing us along for the ride! Warmest, Lisa Turner Maddox

Paul Hennessy 2026.01.30

     

Turner’s Keyboards has very knowledgeable people helping in any way they can before and most importantly after the sale. As a professional pianist with my major in Piano Performance I will simply quote my license plate cover on my car “my other car is a Steinway!” The reason Steinway is the #1 piano in the world is simple to understand - it’s the easiest piano in the world to control. A Steinway is easy to play loud, soft, fast or slow. It responds the way you want it to respond. Go to Turner’s Keyboards, purchase a Steinway and you will be very pleased!

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Reply from Turner's Keyboards 2025.05.16

Dear Paul,
Thank you so much for your kind and thoughtful review—it truly means a great deal coming from someone as respected and influential in our local music community as you are. Your long-standing support over the years has been such a gift to us, and we’re honored to be your piano resource.
Your words perfectly capture what makes Steinway such a remarkable instrument, and we’re thrilled to know it continues to serve you so well in your work as a performer and teacher. We also appreciate your recognition of the care we provide both before and after the sale—that commitment to our customers is at the heart of everything we do.
Thank you again, Paul, not just for your review, but for the trust and partnership you’ve shown us over the years. We look forward to continuing to support you and your students for many years to come.
With deep appreciation,
Lisa Turner Maddox

Cookie Pirate 2026.01.30

     

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Reply from Turner's Keyboards 2026.02.02

Dear Cookie Pirate,
Thank you for giving us 5 stars! We appreciate the opportunity you've given us to be of service and look forward to helping you again in the future! Warmest thanks, Lisa Turner Maddox p.s. now I'm in the mood for a cookie! :)

Josh Small 2026.01.30

     

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Reply from Turner's Keyboards 2026.02.02

Hi Josh,
Thanks so much for your 5 star rating of Turner's Keyboards. We're so glad you were pleased with us and look forward to working with you in the future. Warmest thanks, Lisa Turner Maddox

Christy Rountree 2026.01.30

     

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Reply from Turner's Keyboards 2026.02.02

Hi Christy!
Thanks so much for your 5 star rating of our small family owned business! We appreciate you! Warmest of thanks, Lisa Turner Maddox

Joe S 2026.01.30

     

Eric is an awesome piano instructor. I highly recommend him to anyone considering piano lessons! He really helped me along in my musical journey.

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Reply from Turner's Keyboards 2026.02.02

Hi Joe,
I'm sure your comment about Eric made his day! Thanks so much for taking the time to post your comments and give us a 5 star rating. It means the world to us! Warmest thanks, Lisa Turner Maddox

Cynthia Noikov 2026.01.30

     

I love Turner's Keyboards. They have the kindest and most knowledgeable staff. You feel at home as soon as you walk in the door. I recommend Turner's to everyone.

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Reply from Turner's Keyboards 2026.02.02

Hi! Thanks so much for your warm review of our small family-owned business, Cynthia. The best part of our business is all the wonderful people we get to meet, just like you! Warmest of thanks, Lisa Turner Maddox