Turner's Keyboards Reviews

Jan Gifford 2026.01.14

     

Joel from Turner Keyboard came out to tune my piano which hadn’t been done in awhile and did an amazing job. He was very courteous and on time!

Useful Report

Reply from Turner's Keyboards 2026.01.14

Hi Jan!
We're so happy you were pleased with Joel and that your piano is sounding great again. (You're going to really enjoy playing a piano that's in tune!) We really appreciate your business and look forward to helping you at any time in the future. Warmest, Lisa Turner Maddox

william Davis 2026.01.05

     

I recently went into Turner's Keyboards in Augusta, GA to play different pianos. I fell in love with a Steinway B grand piano. Eric Campbell and Lisa Turner Maddox helped me negotiate the purchase of this fine instrument. Included in the deal was a trade-in of my Bechstein grand piano. Both Eric and Lisa came to my home and examined my piano and made the swap work. I am grateful to both of them and the piano movers who did a great job rearranging the pianos in my living room.

Useful Report

Reply from Turner's Keyboards 2021.06.09

Hello, Dr. Davis. Thank you so much for taking the time to write your review of your experience in purchasing your new Steinway grand from Turner's Keyboards. Eric and I both enjoyed working with you on your selection and know it will provide you with years of musical pleasure. I know we will find a new home for your Bechstein grand, as well. It's truly a pleasure to help a musician find the piano that suits their needs, both musically and financially. I feel certain yours will be a match made in heaven. Welcome to the family! Lisa Turner Maddox

joshua chapman 2026.01.02

     

Joel came out to tune our piano. He was very professional and friendly! The work took less time than I expected and was very reasonably priced, especially considering the knowledge and tools required for the job. Our piano sounds wonderful now! 10/10 would recommend.

Useful Report

Reply from Turner's Keyboards 2026.01.06

Hi Joshua,
Thank you for the 5-star rating and your thoughtful feedback. We’re grateful to have Joel on our team—his talent and expertise in piano work are truly exceptional. It's always more enjoyable to play a piano that's been properly tuned! Warmest thanks, Lisa Turner Maddox

Jill Urban 2026.01.02

     

We had a wonderful buying experience!!! Eric was so nice & explained things so that someone like myself who knows nothing about pianos could understand the value and the differences!!! He was also very helpful in the Financing options available to us!!! We are so excited and walking away with our “Boston”in tow!!!

Useful Report

Reply from Turner's Keyboards 2026.01.06

Hi Jill,
Thank you so much for your wonderful review! We’re thrilled to hear you had such a great buying experience. Eric will be so happy to know his explanations helped make everything feel clear and comfortable—especially when choosing a piano can feel overwhelming at first.

We’re also glad the financing options were helpful, and we’re so excited for you and your new Boston! Wishing you many happy years of music-making, and please don’t hesitate to reach out if you ever have questions or need anything along the way. Warmest thanks, Lisa Turner Maddox

Agatha Davis 2025.12.31

     

Eric was so incredibly helpful and knowledgeable! Our experience with Turner Keyboards was wonderful. Would highly recommend!

Useful Report

Reply from Turner's Keyboards 2026.01.06

Hi Agatha,
Thank you so much for taking the time to share this! It means a lot to our small team. We’re so happy Eric could help guide you through the process, and we’re grateful for your recommendation. We’re always here if you need anything down the road! Warmest thanks, Lisa Turner Maddox

Keelin Hooks 2025.12.31

     

They have the best team and I love how they communicate with their clients so well

Useful Report

Reply from Turner's Keyboards 2026.01.06

Hi Keelin, (such a pretty name!)
Wow, we love it when our customers are this happy! Thanks so much for sharing how you feel with us; we appreciate you and your business! Warmest thanks, Lisa Turner Maddox

Jennifer Testino 2025.12.30

     

Easy scheduling. Prompt responses. Professional movers. Great job!

Useful Report

Reply from Turner's Keyboards 2026.01.06

Hi Jennifer,
Thank you for the great review! We’re so happy everything went smoothly—from scheduling to the move. We appreciate your support! Warmest thanks, Lisa Turner Maddox

Jay Taylor 2025.12.29

     

My mom, Patty Taylor, used Turner Music for all of her needs. She bought the piano music for her students there, had her Recitals there on their beautiful pianos. She taught piano lessons for approximately forty years and Turner music played a big part of her success! Thank you Turner Music!!!

Useful Report

Reply from Turner's Keyboards 2026.01.06

Hi Jay! You're proof positive that the absolute best part of our business is the people we get to travel along with on their musical path such as your mom, Patty. I remember that name well, and she, along with many other piano teachers, is one of the main reasons we are still around and going strong! All the very best, Lisa Turner Maddox

Randi White 2025.12.23

     

Could not have asked for a better experience! Thank you Eric!

Useful Report

Reply from Turner's Keyboards 2025.12.25

Hi Randi,
I’m sure you’ve made Eric’s day and we appreciate the opportunity to do business with you!
Warmest thanks,
Lisa Turner Maddox

Nina Rogers 2025.12.23

     

The staff at Turner’s Keyboards are consistently kind and professional. Whether scheduling appointments, teaching lessons, explaining instrument features, or tuning and inspecting pianos, they are knowledgeable and easy to work with. Highly recommended for anyone who values quality pianos and professional service.

Useful Report

Reply from Turner's Keyboards 2025.12.25

Dear Nina,
Thank you so much for the amazing review of your experience with in business with Turner’s! It’s the support of people like you who make us able to provide a top-quality experience which we truly enjoy providing. Thank you for taking the time to provide your comments and 5-star rating! Warmest, Lisa Turner Maddox

Mark Creech 2025.12.22

     

Great and professional service.

Useful Report

Reply from Turner's Keyboards 2025.12.23

Thanks, Mark! We’re so pleased you were happy with your experience at Turner’s. Our customers are the best part of our business and we’re happy to have you join us. Warmest thanks, Lisa Turner Maddox

CAROL BRENDEL 2025.12.20

     

Useful Report

Reply from Turner's Keyboards 2025.12.23

Hi Carol, thanks so much for the 5-star rating. We feel the same way about you! We look forward to the opportunity to serve you again, so please don’t hesitate to call us. Warmest of thanks, Lisa Turner Maddox

Matthew Threadgill 2025.12.19

     

Knowledgable staff and the finest in service. A full service piano stop. Would not buy a piano anywhere else.

Useful Report

Reply from Turner's Keyboards 2025.12.20

Hi Matt, WOW! High praise indeed and we're so happy you feel this way. It's always a pleasure to see you and we really appreciate the opportunity to be a part of the musical journey of your big, beautiful family. Wishing all of you a happy, healthy, and music filled year ahead! Warmest, Lisa Turner Maddox

Leigh Payton 2025.12.19

     

Everyone at turner keyboards are always so helpful and professional

Useful Report

Reply from Turner's Keyboards 2025.12.20

Hi Leigh, What a lovely thing to say! You've made our day and we're glad we were able to make yours, as well. Thank you! Lisa Turner Maddox

Josiah Joseph 2025.12.16

     

Useful Report

Reply from Turner's Keyboards 2025.12.17

Dear Josiah, Thanks so much for taking the time to leave us your 5-star rating of doing business with us. We appreciate YOU and your business! Warmest thanks, Lisa Turner Maddox

George Hsu 2025.12.15

     

Really wonderful experience, all of the staff were extremely knowledgeable in helping my family make the perfect experience in choosing the perfect instrument for our home. Thank you again!

Useful Report

Reply from Turner's Keyboards 2025.12.15

Dear Mr. Hsu, Thank you for the warm words and 5-star rating of your experience in purchasing a piano for your family from Turner's! We're happy you were so pleased and appreciate you taking the time to post your review. It truly is our pleasure to be a part of such a lasting gift for you and your family! Warmest thanks, Lisa Turner Maddox

Jaimie Mixon 2025.12.11

     

I just went to Turner’s Keyboard Store for the first time. Before going I called and spoke to a wonderful gentleman named Eric. He answered all my questions and was so helpful over the phone. Eric made it easy to navigate through their website to find what I was looking for. When I finally made it to the store Eric was working that day. He made my experience there wonderful and so easy. I knew exactly the one I wanted based on the website and they had it in stock. It was fast and easy for check out. Thank you Eric for your wonderful customer service!

Useful Report

Reply from Turner's Keyboards 2025.12.11

Thank you, Jaimie! We're so glad to hear about your positive experience at Turner’s Keyboard Store and that Eric was able to assist you so well both over the phone and in person. Your kind words about his customer service mean a lot to us and will certainly make his day! Warmest thanks, Lisa Turner Maddox

Julie Corey 2025.12.09

     

Delivery crew did a fantastic job. Thank you!

Useful Report

Reply from Turner's Keyboards 2025.12.10

Thank you, Julie! We're glad to hear the delivery crew did such a great job; they can make it look so easy when it's really not! Your appreciation means a lot to us and we thank you for the opportunity to be of service. Call on us anytime! Warmest thanks, Lisa Turner Maddox

Madeline Day 2025.12.09

     

Joel just left after tuning our piano. He is always so pleasant and professional, and it is a joy to get yearly updates on him and his family! Turner Keyboards has been so good to our family since we found them several years ago. 5 stars every time!

Useful Report

Reply from Turner's Keyboards 2025.12.10

Thank you, Madeline! We're glad to hear you had a positive experience with Joel and our team at Turner Keyboards. We love staying in touch with our customers and appreciate your support for our small, family-owned business! Happy Holidays to you and yours! Warmest, Lisa Turner Maddox

Russell Joel Brown 2025.12.07

     

I was so happy to have Turner’s Keyboards tune the piano for my 2 performances over the weekend. They were fast, reliable, skilled, and friendly! Love my Turner’s family!

Useful Report

Reply from Turner's Keyboards 2025.12.08

And we love YOU, Russell Joel Brown! What an honor and a treat to be a part of your amazing music you bless so many of us with, so selflessly! Augusta (and Turner's Keyboards) is so fortunate to have you in our community. Looking forward to a hug! Warmest thanks, Lisa Turner Maddox