Verified Company
Verified
Great tour. AMAZING Guide.
My husband and I booked a fairly last minute tour using Trolls. We would be in Iceland for 8 days to see the Northern Lights. Trolls was great at communicating with us and answering any questions we had during the booking process. They also honored a discount that went into affect right after we booked. Our flights got a bit hectic on the way there and even up until the morning of the tour their customer service was helping us with taxi companies and changing pick up times and locations.Our guide is what made our tour amazing. John was very knowledgeable about the history, geology, and geography of the island. We were able to do most of the highlights, excluding the glacier hike due to weather and a waterfall that is only open during the summer. He made every effort to stay on time, get us to the highlights and made extra stops at places he knew of and wanted to share. John made a point to get to know everyone in the group, what they wanted to see, and what they enjoyed. In doing this, he was able to customize the tour to the best he could. For us, he made a point to recommend places with local brews or ways to get better panorama pictures. We had a group of around 15 people. He kept us informed of the schedule each day, the weather, the aurora forecast, what we should wear for activities and anything we would need for the day (like rain wear or hiking boots). He also handled two guests that were becoming an issue with the group, from day one and day two trying to continuous talk about politics to harassing other guests who were a bit late back to the bus. John was professional with them, and when they quit the tour he spent the morning trying to assist them with accommodations back to the city. Fortunately, the group ran smoothly after this. He even got my introvert husband to get involved to where he was actively asking John questions. The highlights included several waterfalls, a glacier climb (canceled due to wind), an ice cave hike (highly recommend), a few black sand beaches, traditional architecture, tectonic plates, geysurs, whale watching, and a visit to a geothermal bath (fantastic add on). The hotels were nice and he kept us informed on where we were staying and if it changed.The tour was fantastic and we will be returning to do more,hopefully this time with our kiddo. We hope to get John as our guide again and will make the request for more great geography lessons!
