Great Experience
AC quit Labor Day- easily scheduled next day service call for AM Tech Sebastian arrived - he was knowledgeable and thoughtful and answered my questions regarding the repair a part needed to be ordered he gave me a reasonable window of time it would be in - it actually arrived that afternoon and I was scheduled for installation the next day. Sebastian arrived and worked diligently well past regular business hours to get the job done and my AC working. It was no doubt a long day for him He still had a great attitude Thanks Sebastian
Date of experience: 09 September, 2026
Estamos muy agradecidos por tus amables palabras y por confiar en nosotros para tus necesidades de electrodomésticos y aire acondicionado. Es un placer saber que Alejandro realizó un trabajo excelente. ¡Esperamos verte pronto de nuevo!
Enrique Rhenals B2026.09.08
Alejandro hizo un excelente trabajo con mi Aire acondicionado.recomendadisimo !!!
Thank you for your kind words and for choosing us for your air conditioning needs. We're thrilled to hear that Alejandro provided excellent service. Your recommendation means a lot to us!
Rodly St-Villien2026.09.06
AC technician was very professional and cordial. He explained to me what the issue was with my AC unit, what he repaired and reminded me to call back if needed. My AC worked wonderfully since then.
Hello! We're absolutely delighted to see your 5-star rating. Your support motivates us to keep delivering top-notch service. We hope to assist you again soon!
Karen Laros2026.09.04
Professional, prompt response, and friendly knowledgeable service technician.
Hello! We're so glad to know that our team's professionalism and expertise made a great impression on you. Your feedback truly motivates us to continue providing top-notch service. Excited to assist you again in the future!
Yadigar Melikova2026.09.04
AC Technician was very knowledgeable and professional. He fixed my AC the same day. I’m very happy. Thank you.
We truly appreciate your kind words! It's wonderful to know our technician could address your AC issue promptly. Stay cool and reach out anytime you need us!
We're so grateful for your fantastic 5-star rating! Your support truly motivates us to continue delivering excellent service. We're here whenever you need us and look forward to serving you again!
Shaheeda Mandal2026.09.03
My name is not Gertrude, she was the previous owner. I purchased this condo in 2018 and I have changed my name with Total a million times since then so let’s start with you getting my name correctly registered before proceeding any further.
Thank you so much for sharing your experience! We're delighted that our technician was punctual and efficient. Your satisfaction means a lot to us. Looking forward to serving you again!
We're so happy to know that our serviceman met your expectations with punctuality and professionalism! Your positive feedback truly brightens our day. We're here whenever you need us next. 😊
Thanks a million for your wonderful rating, Mike! 😊 We're so happy to know we met your expectations. Feel free to reach out if you need anything else from us. Have a great day!
We appreciate your fantastic rating, Lamont! We're delighted that you're satisfied with our service. Don't hesitate to contact us if there's anything more we can do for you. Warm wishes!
Orlando Quintanilla2026.09.02
Very professional they sent two people to service my AC unit they were excellent fast and precise
Thank you so much for sharing your experience! We're so glad our team could provide speedy and precise service for your AC unit. If you ever need further assistance, we're just a call away. Have a wonderful day!
We're delighted to see your fantastic rating, Dulce! It brings us joy to know you had a great experience with us. Count on us anytime you need, we're always here with a smile! 😊
Ed Diamond2026.09.02
I came on time very professional. And did the job quickly. Everything is working great now.
Your awesome rating means the world to us! 🌟 We’re glad you had a great experience with our team. Let us know if there’s anything more we can do for you in the future. Have a fantastic day!
The AC in my apartment stopped working, so I called Total to schedule a repair. I was told that a technician would arrive between 1:00 and 6:00 PM. I had to take the entire day off work just to wait for him.
The technician finally arrived at 7:30 PM, an hour and a half after the scheduled window. He looked at my AC and asked if I had tried turning the switch off and back on. I told him that I had already tried that at least five times. His response was, “Let’s try again.” Of course, it didn’t work, just as it hadn’t worked the previous five times. If the problem were that simple, I wouldn’t have needed to schedule a repair appointment in the first place.
After that, he looked at the AC unit and told me he couldn’t fix it at that time but would come back in the morning. The next morning, no one showed up. When I called Total, I was told that this technician wasn’t even working that day and that they couldn’t send anyone else.
So after arriving extremely late, he barely attempted to diagnose or fix the problem and then told me he would return the next morning when he apparently wasn’t even scheduled to work. It feels like he simply told me that so he could leave and go home.
Meanwhile, it is 86 degrees inside my apartment. The best solution Total could offer was to send someone tomorrow sometime between 8:00 AM and 6:00 PM. That is a TEN-HOUR window. Apparently, I am expected to miss another day of work and cancel all of my plans because their technician failed to do his job the first time.
At this point, I have very little confidence that someone will actually arrive within the scheduled window tomorrow or that the problem will even be fixed.
This has been one of the worst customer service experiences I have ever had. I am only using Total because my building has a contract with them. Otherwise, after this experience, I would never choose this company.
We sincerely apologize for the inconvenience you experienced. We cannot find a customer under your Google name and agree this is unacceptable; you should have been given the option for call-before at the VERY least. Could you help us by contacting info@totalrepairpros.com with your name and address related to this complaint? Our operations manager reads EVERY email sent to info@.
Your feedback is crucial to us, and we are taking it very seriously. We understand how important it is for timely and effective service, and we apologize for any distress caused. Thank you for bringing this to our attention.
Mariela Valero2026.08.29
Very pleased with the service. Worth the money I paid for the annual contract to service and do maintenance work for my appliances, plumbing and electrical 😊
Thank you for your feedback and for leaving a 4-star rating. We're glad to know that you had a positive experience with us. If there's anything specific we can do to make it a 5-star experience next time, please feel free to let us know.
Frances Cups2026.08.28
We need plumber to unclog the tilot this time took less time
Hello! We're delighted to know that our service met your expectations promptly. We truly value your feedback and look forward to assisting you with any future needs. Have a great day! 🌟
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