Verified Company
Made my second order with TopShelfBC and super happy again. The bud is super potent smelling, super good high. The carts are very very good and caught them on a discount (W) . Weather has been hot so the edibles stuck together so that wasn’t great but they smell amazing and gave a good high. Will try them again. Free gift was also a cart, super happy overall with my purchase and will be getting again from Topshelf!
Absolutely horrible customer service. I’ve been a loyal customer for quite a while, but every time there’s an issue with an order, somehow the blame always ends up on me.
I was having banking issues and specifically asked if my order could be put on hold. I was told “Yes, no problem.” Later on I was criticized for not checking back after a certain number of days, even though that was never communicated to me. I also never received updated payment instructions on my end, yet I was repeatedly told I wasn’t following instructions.
Instead of trying to work with me and sort out the issue, I felt like every response focused on what I “should have done” and why everything was my fault. I was genuinely trying to resolve things and felt talked down to throughout the process.
I’m also using a phone app with limited options, not sitting in front of a PC, but there was very little understanding or effort to see things from my side.
After being a loyal customer, this experience was incredibly disappointing. I won’t be ordering again.
Reply from Top Shelf BC - Online Cannabis Dispensary | Medical Marijuana
2026.05.21
Just to clarify the situation, the order was originally placed on hold at the customer’s request due to banking issues, which we were happy to accommodate.
After that, we unfortunately did not receive any updates for approximately 9 days. During that time, our payment instructions changed, which can occasionally happen for banking/security reasons. Normally unpaid orders are automatically cancelled after 7 days, although we still continued trying to assist in this case.
The e-transfer was never accepted or autodeposited by us, which is why we advised that it could be cancelled through RBC app/website before updated payment instructions were provided.
The payment option was also reselected on the website the day before, which successfully triggered the updated instructions to be sent again by email.
We understand the situation became frustrating, but we do want to clarify that we were actively trying to help resolve the issue throughout the process.
After that, we unfortunately did not receive any updates for approximately 9 days. During that time, our payment instructions changed, which can occasionally happen for banking/security reasons. Normally unpaid orders are automatically cancelled after 7 days, although we still continued trying to assist in this case.
The e-transfer was never accepted or autodeposited by us, which is why we advised that it could be cancelled through RBC app/website before updated payment instructions were provided.
The payment option was also reselected on the website the day before, which successfully triggered the updated instructions to be sent again by email.
We understand the situation became frustrating, but we do want to clarify that we were actively trying to help resolve the issue throughout the process.
